New patent underscores Openstream.ai's unique neuro-symbolic AI approach to create hallucination-free conversations between humans and AI agents. (Featured on SmartCustomerService.com.)
Helpful assistants can become even more so thanks to genAI.
Humans rely on audio and visual cues to comprehend speech, and ASR should do the same.
AI in the contact center has proved useful, but privacy issues loom.
Generative AI is leading to vastly smarter and more capable bots.
Southwest Recovery automated inbound consumer calls with Skit.ai's voice AI solution.
As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.
While voice technology has been around for a while, its use as a consumer shopping aide really only emerged just a few short years ago, starting when Amazon unleashed its first Echo device on the world.
As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.