Speech Technology Magazine Presents: Verifying Your Customers’ Identity — How This Can Save You Money
Sponsored by Nuance Communications

In today's mobile marketplace, companies are tasked with balancing customer demands for access to information at any time of the day with the need to be cost-efficient given their tight budgets and the need to keep customer information secure. In the following white paper , see how solutions from Nuance can help you meet these objectives and increase your customer satisfaction. 

For additional information regarding verifying your customers identity – how this can save you money, make sure you tune into our roundtable discussion on March 25. 

Speech Technology Magazine Presents: The Importance of Testing, Tuning, and Tools
Sponsored by Avaya, IQServices, and VoiceXML Forum

In this Best Practice Series, several companies will discuss how they can help evaluate your interactive voice response systems through testing, tuning, and tools. It is important to remember that your evaluations should not only look at the IVR system in and of itself but also how it interacts with the entire network and multiple customer service channels. For additional information on putting your IVR to the test and the importance of testing, tuning, and tools, please tune into our roundtable Web event on April 8.

10 BILLION Calls Answered .........and COUNTING
A VoltDelta OnDemand Solutions White Paper

A robust OnDemand infrastructure is necessary for call handling and voice recognition resources to provide a confident foundation for caller satisfaction and loyalty.  This White Paper looks at what it takes to answer Billions of calls along with the scalability and reliability issues to consider when evaluating a hosted solution. 

Outbound IVR Best Practices
A Message Technologies Inc. White Paper

With a growing number of enterprises looking for innovative ways to cut costs and drive additional revenue, outbound IVR has become a critical part of many business strategies. Gone are the days of unsophisticated predictive dialers, outbound IVR is becoming increasingly interactive and market data shows that the use of automated outbound solutions is on the rise. As a result of its effective use, consumers have become accustomed to receiving outbound calls and acknowledging benefit from them. In our experience spanning a variety of industries we have found that when consumers receive automated calls from a well designed system, they overwhelmingly respond positively and willingly engage with the system. In order to help design effective outbound campaigns we have compiled a list of best practices based on real-world experience. 

Speech Technology Magazine presents: Best Practices in Hosted and On-Premises Speech Solutions
Sponsored by Nuance Communications and Voxeo

While hosted models for speech are seeing growth in this economy due to the lower cost of initial investment, on-premises solutions can offer benefits as well. The benefits can be substantial, depending on your available resources, including existing equipment, infrastructure, and in-house technology expertise. Nuance Communications and Voxeo offers both types of solutions; which one is right for you depends on the needs of your business and customer base. Please read the following white paper to learn which model is right for you and how Voxeo and Nuance Communications can help.

Benefits of Multimodality in Mobile Force Automation
An Openstream White Paper

Among the principal challenges to effective Enterprise Mobility, is the need for a convenient mode of interaction while on the move. In this paper, Openstream presents the details of the world’s first commercial implementation of the Open standards based Multi-modal Field-force Automation solution that facilitates natural and flexible application interaction across all popular mobile devices.

Speech Technology Magazine Presents: Speech Analytics
Sponsored by: Autonomy, Nexidia, Nice, and Verint

This month we are highlighting four speech analytics industry leaders whose technologies can help you increase customer satisfaction and retention, save costs, troubleshoot problem areas, and improve agent performance. According to DMG Consulting’ s 2008 Speech Analytics Market Report, more and more enterprises are adopting this technology due to the rapid payback timeframe of three to nine months.  Learn why these companies are respected in their field and how their applications can help increase the efficiency of your business processes.

Speech Technology Magazine Presents: Customized Self-Service Applications
Sponsored by TuVox, Inc.

This month’s Best Practice Series centers around customized speech solutions and how they can benefit a company’s business processes. TuVox has instilled a new program to help offset traditional costs of implementing an IVR system by speeding up the return on investment timetable. All the benefits of speech can be fully experienced by your customers while scaling back much of the initial investment that would have been required in the past. This creates a “win-win” combination on many levels for both you and your customer base.