Speech Technology Magazine

 

Speech Technology Magazine
Current Issue

May/June 2011: Cover Story

Hosted IVRs Bring Peace Of Mind

Price and flexibility are encouraging corporations to switch from premises-based solutions
Posted 01 May 2011 / May/June 2011 - by

May/June 2011: Features

Don't Let M&As Steer You Off Course

Tech vendors get acquired. What can your organization do to protect its investments?
Posted 01 May 2011 / May/June 2011 - by

Speech Analytics Captures Consumer Sentiment

Technologies blend data from different sources, emotional states, and moments in time
Posted 01 May 2011 / May/June 2011 - by

The Anatomy Of A Decision

Posted 01 May 2011 / May/June 2011 - by

May/June 2011: FYI

Call Centers Receive Guidance on Protecting Credit Card Data

PCI Security Standards Council releases document titled "Protecting Telephone-Based Payment Card Data Information Supplement"
Posted 01 May 2011 / May/June 2011 - by

Market Spotlight: Government

Voice R&D responds to homeland security requests
Posted 01 May 2011 / May/June 2011 - by

Mobile: The New Frontier for Voice Security

A Twitter poll shows that 84 percent of consumers contact customer service through their mobile phones, and more than half (53 percent) said that security risks are a main concern when they complete transactions
Posted 01 May 2011 / May/June 2011 - by

SpeechCycle Dedicates Division to Smartphone Customers

The goal is to support leading operating systems, such as Apple's iPhone, Google's Android, and RIM's BlackBerry
Posted 01 May 2011 / May/June 2011 - by

Tech Investments Buoy Workforce Optimization

WFO market forecast to post healthy growth in the near term
Posted 01 May 2011 / May/June 2011 - by

May/June 2011: Deployments

IVR Is Good News for Scripps

Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Posted 01 May 2011 / May/June 2011 - by

Rural Arizona Connects With Residents

Pinal County speeds service and cuts costs by switching from a hosted to an on-premises contact center suite
Posted 01 May 2011 / May/June 2011 - by
COLUMNS:

May/June 2011: Editor's Letter

Making a Case for IVR Hosting

Posted 01 May 2011 / May/June 2011 - by

May/June 2011: Forward Thinking

If This Passes, Only Criminals Could Do Speech Technology

Federal privacy bill would drive up compliance costs and inhibit market
Posted 01 May 2011 / May/June 2011 - by

May/June 2011: In Other Words

Global Presentations Using TTS And Automated Translation

It's the future of sales materials, worldwide customer support, and corporate media
Posted 01 May 2011 / May/June 2011 - by

May/June 2011: Inside Outsourcing

Spring-Cleaning or a New House? Voice User Interface Designers Can Help

How to sort out requirements for outsourcing your IVR
Posted 01 May 2011 / May/June 2011 - by

May/June 2011: Interact

Watson: Much Ado About Toronto

Jeopardy gaffe by IBM's intelligent speaking supercomputer underscores importance of resolving miscommunication
Posted 01 May 2011 / May/June 2011 - by

May/June 2011: Voice Value

Emergency Preparedness Is a Job for All

Court ruling in Los Angeles disabilities case teaches a broader lesson; speech-generating devices are one of several tools that could be employed
Posted 01 May 2011 / May/June 2011 - by

May/June 2011: Standards

Making Modalities Play Nicely Together

The Multimodal Architecture and Interfaces specification opens door to collaborative multimodal apps
Posted 01 May 2011 / May/June 2011 - by