Speech Technology Magazine

 

Speech Technology Magazine
Current Issue

September/October 2011: Cover Story

How to Know When Your Speech System Is Too Old

Customer dissatisfaction is the first indication, as the IVR begins to cost more to maintain than to replace
Posted 01 Sep 2011 / September/October 2011 - by

September/October 2011: Features

Exclusive Book Excerpt: Designing Better Speaker Verification

Chapter describes how to bridge the gap between the creators and implementers of investigatory voice biometric technologies
Posted 01 Sep 2011 / September/October 2011 - by

Suite Evolution Drives Contact Centers

Bundling apps improves data management, customer experience
Posted 01 Sep 2011 / September/October 2011 - by

September/October 2011: FYI

At SpeechTEK 2011, Keynoter David Gergen Calls for Leadership

CNN political analyst and former adviser to four U.S. presidents underscores importance of listening and gaining trust
Posted 01 Sep 2011 / September/October 2011 - by

Mobile Speech Promises Glittering Prizes and Serious Challenges

SpeechTEK 2011 keynote panel explores why mobility is a game changer for the speech industry
Posted 01 Sep 2011 / September/October 2011 - by

Nuance Agrees to Acquire Loquendo

Deal is valued at $75.5 million
Posted 01 Sep 2011 / September/October 2011 - by

Nuance, Ford Collaborate on Speech Understanding and Intent

Pair aims to make voice recognition more intuitive in SYNC in-car telematics system
Posted 01 Sep 2011 / September/October 2011 - by

The Prescription for Speech Delivered at SpeechTEK 2011

In closing keynote, co-chairs Jim Larson and Susan Hura urge attendees to improve IVR systems at all costs
Posted 01 Sep 2011 / September/October 2011 - by

September/October 2011: Deployments

A Window of Opportunity

Call center software helps Blinds.com boost revenue, cut service calls
Posted 01 Sep 2011 / September/October 2011 - by

Aetna Members Get Answers

The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Posted 01 Sep 2011 / September/October 2011 - by
COLUMNS:

September/October 2011: Editor's Letter

Listen to the Voice of the Customer

Posted 01 Sep 2011 / September/October 2011 - by

September/October 2011: Forward Thinking

HTML5 — The Last Best Hope for Voice and Video

The spec obviates proprietary plug-ins and promotes an open approach
Posted 01 Sep 2011 / September/October 2011 - by

September/October 2011: In Other Words

Automated Translation Saves Thousands

But proper implementation requires meticulous preparation
Posted 01 Sep 2011 / September/October 2011 - by

September/October 2011: Inside Outsourcing

Technologies Won’t Obsolete The Human Voice

Speech will evolve and find its place in social media, mobile devices, and video
Posted 01 Sep 2011 / September/October 2011 - by

September/October 2011: Interact

If It’s a Tornado, Just Text Me

Automated messaging must be highly relevant and user-specific
Posted 01 Sep 2011 / September/October 2011 - by

September/October 2011: Voice Value

eBooks for the Visually Impaired

Kindle and other readers come up short; Justice Dept. pushes textbooks
Posted 01 Sep 2011 / September/October 2011 - by

September/October 2011: Standards

Giving a Voice to the Developing World

Standards, mobile phones help bring the Web to resource-constrained areas
Posted 01 Sep 2011 / September/October 2011 - by