Speech Technology Magazine

Speech Technology Magazine
Current Issue

March/April 2012: Cover Story

LVA: The New Fraud Detector?

You can't hide malicious intentions from Layered Voice Analysis.
Posted 01 Mar 2012 / March/April 2012 - by

March/April 2012: Features

Speech Analytics: Turn Conversations into Dollars

Organizations that listen and respond to customers reap the rewards.
Posted 01 Mar 2012 / March/April 2012 - by

March/April 2012: FYI

Genesys Sets a New Course

Posted 01 Mar 2012 / March/April 2012 - by

Microsoft and 24/7 Merge Contact Center Solutions

Posted 15 Mar 2012 / March/April 2012 - by

Nuance Acquires Bitter Rival Vlingo

Posted 01 Mar 2012 / March/April 2012 - by

Overheard Underheard

Posted 01 Mar 2012 / March/April 2012 - by

Voice Could Open New Doors for Hotels

Posted 01 Mar 2012 / March/April 2012 - by

March/April 2012: Deployments

American Customers Have a NICE Flight

Airline improves the customer experience with NICE Systems' SmartCenter suite.
Posted 01 Mar 2012 / March/April 2012 - by

Improving Agent Skills Generates Healthy Return

UTOPY speech analytics solution puts healthcare collection group on the road to recovery.
Posted 01 Mar 2012 / March/April 2012 - by
COLUMNS:

March/April 2012: Editor's Letter

Speech Adoption Continues Its Climb

Posted 01 Mar 2012 / March/April 2012 - by

March/April 2012: The Business Case

Improving Quality Assurance with Speech Analytics

Contact centers gain value with precision monitoring.
Posted 01 Mar 2012 / March/April 2012 - by

March/April 2012: Forward Thinking

Balancing Content and Control

When consumers use multiple devices, give help where it's needed.
Posted 01 Mar 2012 / March/April 2012 - by

March/April 2012: Interact

May I Have Your Attention, Please?

When designing an IVR, consider the impact of caller distraction.
Posted 01 Mar 2012 / March/April 2012 - by

March/April 2012: A View from AVIOS

The Changing Perception and Reality of Speech Recognition

Siri sets a high bar for call center technology.
Posted 01 Mar 2012 / March/April 2012 - by

March/April 2012: Voice Value

Fatal Distractions

Speech tech companies promote hands-free devices to prevent accidents.
Posted 01 Mar 2012 / March/April 2012 - by