Speech Technology Magazine

Speech Technology Magazine
Current Issue

May/June 2012: Cover Story

How Natural Is NLU?

Technological advances are making interactions engaging, valuable, and even fun.
Posted 01 May 2012 / May/June 2012 - by

May/June 2012: Features

Creating Fluidity Between Channels

From single-channel to cross-channel interactions, customers must be able to move seamlessly among them without data loss.
Posted 01 May 2012 / May/June 2012 - by

The Great Divide

Comparing talking machines to humans is like comparing airplanes to eagles
Posted 01 May 2012 / May/June 2012 - by

May/June 2012: FYI

British Government Makes Investment in Literacy

Posted 01 May 2012 / May/June 2012 - by

No Surprise, Siri Satisfies

Posted 01 May 2012 / May/June 2012

Speech Analytics Set to Surge

Posted 01 May 2012 / May/June 2012 - by

Voice Biometrics Comes of Age

Posted 01 May 2012 / May/June 2012 - by

May/June 2012: Deployments

CallCopy Connects for Columbus Team

The NHL's Blue Jackets improve call center staff with intelligent call recording technology.
Posted 01 May 2012 / May/June 2012 - by

Vonage Calls on Nexidia for Improved Contact Center Operations

Expanded quality monitoring reduces costs and improves agent training.
Posted 01 May 2012 / May/June 2012 - by
COLUMNS:

May/June 2012: Editor's Letter

Building Fluidity into Machines

Posted 01 May 2012 / May/June 2012 - by

May/June 2012: Forward Thinking

My Call Isn't All That Important to Me

When battling an IVR, there's not always a clear winner.
Posted 06 Dec 2013 / May/June 2012 - by

May/June 2012: In Other Words

Blasts Heard Round the Globe

Smart marketers are getting personal.
Posted 01 May 2012 / May/June 2012 - by

May/June 2012: Inside Outsourcing

Make the Right Tech Request

Companies that cut costs on RFP consultants may pay a high price.
Posted 01 May 2012 / May/June 2012 - by

May/June 2012: Interact

Reports of Persona's Death Have Been Greatly Exaggerated

New technologies encourage speech designers to get creative.
Posted 01 May 2012 / May/June 2012 - by

May/June 2012: Voice Value

Putting a Price on Privacy

Are consumers sharing more than they know?
Posted 01 May 2012 / May/June 2012 - by

May/June 2012: Standards

Enter EMMA 1.1

Getting more out of multimodal inputs
Posted 01 May 2012 / May/June 2012 - by