Speech Technology Magazine

 

Speech Technology Magazine
Current Issue

Winter 2013: Cover Story

Can VUI and GUI Survive an Interface Marriage?

Even though voice user and graphical user interface designs differ greatly, some practitioners are committed to making their union work.
Posted 15 Nov 2013 / Winter 2013 - by

Winter 2013: Features

Do In-Car Voice-Enabled Devices Distract Drivers?

Speech industry experts question a recent AAA study that says eyes-free, hands-free technologies are not safe on the road.
Posted 15 Nov 2013 / Winter 2013 - by

Voice Biometrics Can Shut the Door on Call Center Fraud

Speech technologies heighten safeguards against socially engineered identity theft. (This story was originally published in the October 2013 issue of CRM magazine.)
Posted 15 Nov 2013 / Winter 2013

Winter 2013: FYI

Banks Can Use Speech to Personalize Interactions

Posted 15 Nov 2013 / Winter 2013

Overcoming Accents and Speech Irregularities

Posted 15 Nov 2013 / Winter 2013 - by

Overheard Underheard

Posted 15 Nov 2013 / Winter 2013 - by

Winter 2013: Deployments

Amcom Speech Recognition Answers a College's Call

Middlesex County College benefits from a voice-based call attendant solution.
Posted 15 Nov 2013 / Winter 2013 - by
COLUMNS:

Winter 2013: Editor's Letter

Winter 2013: Forward Thinking

Eyes-Busy, Hands-Busy Computing

What we all have in common with an HVAC repairman.
Posted 15 Nov 2013 / Winter 2013 - by

Winter 2013: In Other Words

Mobile Device Translations Get in the Game

An interview with a sports industry speech evangelist.
Posted 15 Nov 2013 / Winter 2013 - by

Winter 2013: Inside Outsourcing

Best Practices for Building a Customer Interaction Hub

Gain a competitive edge with a unique multichannel experience.
Posted 06 Dec 2013 / Winter 2013 - by

Winter 2013: Interact

Getting to the Bottom of IVR Abandonment Rates

A shortage of data is not the problem.
Posted 15 Nov 2013 / Winter 2013 - by

Winter 2013: Voice Value

Omnichannel Contact Centers Embrace Speech

Suddenly, the technology is everywhere.
Posted 15 Nov 2013 / Winter 2013 - by

Winter 2013: Standards

EMMA Success Leads to New Challenges

GPS, data analysis top innovations list.
Posted 15 Nov 2013 / Winter 2013 - by