Speech Technology Magazine

Speech Technology Magazine
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Current Issue Past Issues

Summer 2014: Cover Story

Speech Is Set to Dominate the Wearables Market

A voice interface opens a world of possibilities for wearable devices.
Posted 01 May 2014 / Summer 2014 - by Leonard Klie

Summer 2014: Features

Battle of the IVR Designs: Conversational Versus Phone Trees

When it comes to IVR design, are you seeing the forest for the trees?
Posted 05 May 2014 / Summer 2014 - by Michele Masterson

Is Voice Biometrics Right for You?

Voice biometrics solutions are emerging from the periphery of the technology landscape and growing at a staggering rate. Can your company afford to ignore them?
Posted 05 May 2014 / Summer 2014 - by Michele Masterson

Summer 2014: FYI

Microsoft Introduces Cortana, Its Answer to Siri

Posted 05 May 2014 / Summer 2014 - by Leonard Klie

M*Modal Files for Chapter 11

Posted 05 May 2014 / Summer 2014 - by Michele Masterson

Fujitsu Brings Emotion to Text-to-Speech

Posted 05 May 2014 / Summer 2014 - by Michele Masterson

Momentum Builds for Voice Stress Analysis in Law Enforcement

Posted 05 May 2014 / Summer 2014 - by Leonard Klie

Overheard/Underheard: CVS Prescription Service Aids Visually Impaired

Posted 05 May 2014 / Summer 2014 - by Leonard Klie

Summer 2014: Deployments

County Jails Unlock the Secret to Fewer Calls

Stanislaus County Sheriff's Department turns to Telerus to deliver information about inmates.
Posted 01 May 2014 / Summer 2014 - by Leonard Klie
COLUMNS:

Summer 2014: Editor's Letter

As Technology Gets Smaller, Speech Gets Bigger

Posted 05 May 2014 / Summer 2014 - by David Myron

Summer 2014: Forward Thinking

Voice XML Brings IVR into the Future

Continuing demand gives these applications an impetus for improvement.
Posted 30 Apr 2014 / Summer 2014 - by James A. Larson

Summer 2014: In Other Words

Narrowing the Call Center Language Gap

Simultaneous interpretation tools save time and money.
Posted 30 Apr 2014 / Summer 2014 - by Sue Ellen Reager

Summer 2014: Inside Outsourcing

10 Best Practices for Making the IVR a Desirable Destination

Simplify the process to reduce caller frustration.
Posted 30 Apr 2014 / Summer 2014 - by Vicki Broman

Summer 2014: Interact

Spam Calls: The New Outbound Problem

An increase in junk calls requires added vigilance by legitimate firms.
Posted 30 Apr 2014 / Summer 2014 - by Alexandra Auckland

Summer 2014: Voice Value

Big Data in the Contact Center

Speech analytics is just the beginning.
Posted 30 Apr 2014 / Summer 2014 - by Nancy Jamison

Summer 2014: Standards

Remembering Scott McGlashan

May 4, 1963-February 12, 2014
Posted 30 Apr 2014 / Summer 2014 - by Deborah Dahl