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Speech Technology Magazine
Current Issue
Summer 2014: Cover Story
Speech Is Set to Dominate the Wearables Market
A voice interface opens a world of possibilities for wearable devices.
Posted 01 May 2014 / Summer 2014 - by
Leonard Klie
Summer 2014: Features
Battle of the IVR Designs: Conversational Versus Phone Trees
When it comes to IVR design, are you seeing the forest for the trees?
Posted 05 May 2014 / Summer 2014 - by
Michele Masterson
Is Voice Biometrics Right for You?
Voice biometrics solutions are emerging from the periphery of the technology landscape and growing at a staggering rate. Can your company afford to ignore them?
Posted 05 May 2014 / Summer 2014 - by
Michele Masterson
Summer 2014: FYI
Microsoft Introduces Cortana, Its Answer to Siri
Posted 05 May 2014 / Summer 2014 - by
Leonard Klie
M*Modal Files for Chapter 11
Posted 05 May 2014 / Summer 2014 - by
Michele Masterson
Fujitsu Brings Emotion to Text-to-Speech
Posted 05 May 2014 / Summer 2014 - by
Michele Masterson
Momentum Builds for Voice Stress Analysis in Law Enforcement
Posted 05 May 2014 / Summer 2014 - by
Leonard Klie
Overheard/Underheard: CVS Prescription Service Aids Visually Impaired
Posted 05 May 2014 / Summer 2014 - by
Leonard Klie
Summer 2014: Deployments
County Jails Unlock the Secret to Fewer Calls
Stanislaus County Sheriff's Department turns to Telerus to deliver information about inmates.
Posted 01 May 2014 / Summer 2014 - by
Leonard Klie
COLUMNS:
Summer 2014: Editor's Letter
As Technology Gets Smaller, Speech Gets Bigger
Posted 05 May 2014 / Summer 2014 - by
David Myron
Summer 2014: Forward Thinking
Voice XML Brings IVR into the Future
Continuing demand gives these applications an impetus for improvement.
Posted 30 Apr 2014 / Summer 2014 - by
James A. Larson
Summer 2014: In Other Words
Narrowing the Call Center Language Gap
Simultaneous interpretation tools save time and money.
Posted 30 Apr 2014 / Summer 2014 - by
Sue Ellen Reager
Summer 2014: Inside Outsourcing
10 Best Practices for Making the IVR a Desirable Destination
Simplify the process to reduce caller frustration.
Posted 30 Apr 2014 / Summer 2014 - by
Vicki Broman
Summer 2014: Interact
Spam Calls: The New Outbound Problem
An increase in junk calls requires added vigilance by legitimate firms.
Posted 30 Apr 2014 / Summer 2014 - by
Alexandra Auckland
Summer 2014: Voice Value
Big Data in the Contact Center
Speech analytics is just the beginning.
Posted 30 Apr 2014 / Summer 2014 - by
Nancy Jamison
Summer 2014: Standards
Remembering Scott McGlashan
May 4, 1963-February 12, 2014
Posted 30 Apr 2014 / Summer 2014 - by
Deborah Dahl
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