Speech Technology Magazine

Speech Technology Magazine
Current Issue

Winter 2015 Issue: Cover Story

The Art and Science of Error Handling

A conversation with an IVR is still a conversation, and the same rules have to be applied. A Q&A with Google's Nandini Stocker.
Posted 09 Nov 2015 / Winter 2015 Issue - by

Winter 2015 Issue: Features

Making the Business Case for Speech Analytics

The technology is working its way into organizations, but deployment challenges remain
Posted 09 Nov 2015 / Winter 2015 Issue - by

When Is Speech Technology too Creepy?

It's imperative to understand the fine line between creepy and cool
Posted 09 Nov 2015 / Winter 2015 Issue - by

Winter 2015 Issue: Deployments

eBay Finds a NICE Way to Save

NICE Systems' Interaction Analytics helps eBay dramatically cut average handling times
Posted 09 Nov 2015 / Winter 2015 Issue - by
COLUMNS:

Winter 2015 Issue: Editor's Letter

Design Inclusive Speech Systems

Speech and voice systems need to do more than enable transactions; they need to provide a satisfying experience for customers of all kinds.
Posted 09 Nov 2015 / Winter 2015 Issue - by

Winter 2015 Issue: Forward Thinking

Many Gadgets, One Interface

In the smart home of the (near) future, a unified user interface—letting you touch, type, or speak—will control all of your systems and devices
Posted 09 Nov 2015 / Winter 2015 Issue - by

Winter 2015 Issue: In Other Words

Automated Speech Translation: Think Global, Speak Local

Automatic translation, speech recognition, and text-to-speech make doing business abroad a lot less daunting
Posted 09 Nov 2015 / Winter 2015 Issue - by

Winter 2015 Issue: Inside Outsourcing

Why the Need for Speech Technology Is Greater Than Ever

In an increasingly multitasked, smaller-screen world, your fingers can't always do the walking (or swiping, or tapping)
Posted 09 Nov 2015 / Winter 2015 Issue - by

Winter 2015 Issue: Interact

The Designer as Customer

When an IVR pro gets flummoxed by IVRs, design lessons ensue
Posted 09 Nov 2015 / Winter 2015 Issue - by

Winter 2015 Issue: Voice Value

Speech Technology in the IoT Era

As companies strive to build a connected world, obstacles persist—and so do opportunities
Posted 09 Nov 2015 / Winter 2015 Issue - by

Winter 2015 Issue: Standards

Voice Should Be User-Friendly—to All Users

Experts work to make speech solutions accessible to the cognitively impaired
Posted 09 Nov 2015 / Winter 2015 Issue - by