Spring 2016 Issue
Magazine Features
The 2016 State of the Speech Technology Industry
The Editors of Speech Technology //
15 Feb 2016
The 2016 State of the Speech Technology Industry: Intelligent Virtual Assistants
Phillip Britt //
15 Feb 2016
The 2016 State of the Speech Technology Industry: Assistive Technology
Phillip Britt //
15 Feb 2016
The 2016 State of the Speech Technology Industry: Speech Analytics
Paul Korzeniowski //
15 Feb 2016
The 2016 State of the Speech Technology Industry: Interactive Voice Response
Paul Korzeniowski //
15 Feb 2016
The 2016 State of the Speech Technology Industry: Contact Center Outsourcing
Tye Pemberton //
15 Feb 2016
The 2016 State of the Speech Technology Industry: Speech Engine
Tye Pemberton //
15 Feb 2016
Deployments
VocalVision and Junior Blind Help Visually Impaired Agents Go to Work
Jean Thilmany //
15 Feb 2016
Software that reads aloud graphical images—as well as numbers and text—brings visually impaired agents into the contact center
COLUMNS:
Editor's Letter
New Business Drivers for Speech Technology Emerge
David Myron //
15 Feb 2016
The Business Case
Interaction Analytics Reduces Risk—and Enlarges Customer Happiness
Donna Fluss //
15 Feb 2016
More insight can help you both serve customers and play by the rules
Forward Thinking
Keep Bad ASR Out of My New Dumb Car
Moshe Yudkowsky //
15 Feb 2016
Cars equipped with the latest technology, including speech recognition, can complicate your journey
Inside Outsourcing
Are You Checking Your Speech-Enabled Voice Channel?
Kevin Brown //
15 Feb 2016
Your callers shouldn't be your eyes and ears
A View from AVIOS
The AVIOS Student Contest Salutes Tomorrow's Speech Talent
Deborah Dahl //
15 Feb 2016
In its 10th year, the competition yields apps for everyday use
Voice Value
Lessons From the Allvoice Patent Case
Robin Springer //
15 Feb 2016
What the speech developer's suit against Microsoft means for software makers
FYI
Overheard Underheard: Under-the-Radar Speech News
Leonard Klie //
15 Feb 2016