Speech Technology Magazine

Speech Technology Magazine
Current Issue

Winter 2016 Issue: Cover Story

The Outlook for Deep Neural Networks and Speech Technology

Speech-enabled IVRs can create more humanlike interactions with DNNs
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Winter 2016 Issue: Features

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

The Internet of Things: A New Evolution for Speech Technology

The onslaught of connected devices will shape the next frontier in customer engagement
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Winter 2016 Issue: FYI

Digital Assistants to Bring in $623 Billion by 2020

Digital assistants are expected to generate $7.9 billion in revenue this year, but that amount is expected to balloon to $623 billion by 2020, says an industry expert
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Market Spotlight: Speech Technology Eases the Pain of Electronic Healthcare Records

Healthcare organizations today are being pulled in many directions as they try to provide higher quality care while at the same time reducing costs and maintaining regulatory compliance.
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Nuance Adds Deep Learning to Dragon

Nuance Communications has begun leveraging its work with Nuance Deep Learning technology in the latest version of its suite of Dragon professional productivity solutions for PCs and Macs.
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Overheard/Underheard: Kenmore Unveils the Alfie App

The voice-controlled intelligent shopper can help you find the right product at the best price
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Winter 2016 Issue: Deployments

AI Anna Delivers Fashionable Interactions for JustFab Callers

Interactions' conversational virtual assistant improves the online fashion retailer's call containment by 35 percent
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by
COLUMNS:

Winter 2016 Issue: Editor's Letter

Speech Technology’s Decade of Evolution

Has the technology improved during the past 10 years? Absolutely. Has it evolved enough? That's debatable.
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Winter 2016 Issue: Forward Thinking

Interactive Text Response: A Smart Update of IVR

ITR systems let callers blend texting and talking
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Winter 2016 Issue: In Other Words

Multimedia Tech Support Translates to Great Experiences

Video, screen-sharing, and text and voice translation will be game-changers
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Winter 2016 Issue: Inside Outsourcing

Why Hasn’t Speech Recognition Gotten Better?

IVR systems, whether through complacency, cost, or faulty processes, lag behind their promise
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Winter 2016 Issue: Interact

With Voice Design, Why Don’t People Expect More?

Test participants need to experience for themselves the advantages of a new system
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Winter 2016 Issue: Voice Value

Doctors’ Speech Data Should Belong to Them

Vendors' privacy policies can put physicians using speech recognition in a tough spot
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by

Winter 2016 Issue: Standards

Let’s Get Siri, Cortana, and Alexa to Work Together

A new W3C community group is exploring ways to make virtual assistant platforms interoperable
Posted 10 Nov 2016 / Winter 2016 Issue Issue - by