Speech Technology Magazine

 

Speech Technology Magazine
Current Issue

Summer 2017 Issue: Cover Story

Voice Design Tools Get a Redesign of Their Own

The technology undergoes a transformation as omnichannel takes over interactions
Posted 24 Apr 2017 / Summer 2017 Issue - by

Summer 2017 Issue: Features

Using Speech to Combat Robocalls, ANI Spoofing, and Fraud

With voice biometrics and interactive voice response technologies, companies can drastically reduce call center chaos
Posted 24 Apr 2017 / Summer 2017 Issue - by

The Bots Are Coming, and Fast

To improve customer service, enterprises embrace artificial intelligence, and the change ripples through IVR systems
Posted 24 Apr 2017 / Summer 2017 Issue - by

Summer 2017 Issue: FYI

Market Spotlight: Opportunities Abound for Speech in Factories

While the trend of U.S. manufacturing in the past half-century has not been encouraging, the sector is now experiencing a bump. This signals an opportunity for vendors supplying speech technology to the manufacturing industry.
Posted 24 Apr 2017 / Summer 2017 Issue - by

Microsoft Advances Speech APIs

Custom Speech Service and the Bing Speech API are now generally available
Posted 24 Apr 2017 / Summer 2017 Issue - by

Overheard Underheard

Under-the-radar speech news
Posted 24 Apr 2017 / Summer 2017 Issue - by

Speech Recognition Nears Human Accuracy

IBM's Switchboard speech recognition system achieves a new industry record error rate of just 5.5 percent, near the 5.1 percent error rate of humans
Posted 24 Apr 2017 / Summer 2017 Issue - by

Summer 2017 Issue: Deployments

Georgia Tourism Voicemails Transcribed to Emails

A custom voicemail-to-email app allows tourism centers to respond quickly to voicemails left after hours and during busy times
Posted 24 Apr 2017 / Summer 2017 Issue - by
COLUMNS:

Summer 2017 Issue: Editor's Letter

If Speech Will Help, Bring It On!

The companies bold enough to deploy speech technologies to combat fraud have seen tremendous results.
Posted 24 Apr 2017 / Summer 2017 Issue - by

Summer 2017 Issue: Forward Thinking

What Will Future User Interfaces Look Like?

As we enter the 'immersive age,' we need to prepare for a whole new way of interacting
Posted 24 Apr 2017 / Summer 2017 Issue - by

Summer 2017 Issue: In Other Words

Speech Technology Can Make the Boardroom Accessible to All

Workplaces must be opened up to those who are hearing-, sight-, and physically impaired. The speech industry can help lead the way.
Posted 24 Apr 2017 / Summer 2017 Issue - by

Summer 2017 Issue: Inside Outsourcing

Blocking Fraud in the Contact Center

Voice biometrics has proved an effective security measure, but early, robust training is crucial
Posted 24 Apr 2017 / Summer 2017 Issue - by

Summer 2017 Issue: Interact

Voice-First Bots and the Future of IVR

The success of Siri, Alexa, and the like can only benefit IVR solutions
Posted 24 Apr 2017 / Summer 2017 Issue - by

Summer 2017 Issue: Voice Value

Virtual Assistants Make Speech Technology Relevant Worldwide

Customers everywhere are growing increasingly comfortable talking to IVAs
Posted 24 Apr 2017 / Summer 2017 Issue - by

Summer 2017 Issue: Standards

4 Speech Technology Standards That Need to Happen ASAP

With new technologies appearing all the time, standards must keep pace
Posted 24 Apr 2017 / Summer 2017 Issue - by