Speech Technology Magazine

 

Speech Technology Magazine
Current Issue

Spring 2018 Issue: Cover Story

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence
Posted 01 May 2018 / Spring 2018 Issue - by

Spring 2018 Issue: FYI

Market Spotlight: Travel and Hospitality

Transforming the travel experience through voice
Posted 14 May 2018 / Spring 2018 Issue - by

Why Virtual Assistants Need to Up Their UX Game

More than 2 billion people are expected to use conversational AI to interact with virtual personal assistants this year. But the dropoff rate is higher than you'd expect.
Posted 07 May 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Deployments

Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience

When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.
Posted 21 May 2018 / Spring 2018 Issue - by
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