Speech Technology Magazine

 

Speech Technology Magazine
Current Issue

Spring 2018 Issue: Cover Story

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence
Posted 01 May 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Features

Adding Speech into the Cross-Platform Mix

Conversational interfaces that operate across platforms are a customer service must-have
Posted 02 Jul 2018 / Spring 2018 Issue - by

Self-Service and Assisted Service: Putting It All Together

The customer experience gets a boost when service systems work as one
Posted 04 Jun 2018 / Spring 2018 Issue - by

Spring 2018 Issue: FYI

Are Events the Next Frontier for Chatbots?

Whether fielding routine questions or helping establish an event's tone, chatbots can be a big part of humanizing and improving the event experience
Posted 11 Jun 2018 / Spring 2018 Issue - by

Market Spotlight: Travel and Hospitality

Transforming the travel experience through voice
Posted 14 May 2018 / Spring 2018 Issue - by

Why Virtual Assistants Need to Up Their UX Game

More than 2 billion people are expected to use conversational AI to interact with virtual personal assistants this year. But the dropoff rate is higher than you'd expect.
Posted 07 May 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Deployments

Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience

When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.
Posted 21 May 2018 / Spring 2018 Issue - by
COLUMNS:

Spring 2018 Issue: Editor's Letter

Will Smart Speakers Have Staying Power?

A good user experience is integral to success. But smart speakers also need to be useful.
Posted 28 May 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Forward Thinking

8 Ways Advances in Speech Recognition Will Affect Our Lives

From karaoke assistance to talking robots, here's a roundup of speech industry developments you'll be hearing about soon
Posted 30 Jul 2018 / Spring 2018 Issue - by

Spring 2018 Issue: In Other Words

Speech Translation Helps Multilingual Conferences Express Themselves

New technology means that speech translation is quicker, more accurate, and cheaper than ever—and international conference goers will reap the benefits
Posted 23 Jul 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Interact

Speech Technology’s Continually Evolving Confidence Game

Advances in cognitive computing seek to improve on traditional rules-based algorithms and probability models—but the latter still know their stuff
Posted 09 Jul 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Voice Value

Voice Tools Could Help Brick-and-Mortar Retail Remain Relevant

Stores need to embrace technology to help the customer experience and bring back shoppers
Posted 25 Jun 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Standards

The Right Standard Makes Developers’ Jobs a Lot Easier

You'll never know whether a standard's a good fit if you don't try it out
Posted 18 Jun 2018 / Spring 2018 Issue - by