Speech Technology Magazine

 

Speech Technology Magazine
Current Issue

Spring 2018 Issue: Cover Story

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence
Posted 01 May 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Features

Adding Speech into the Cross-Platform Mix

Conversational interfaces that operate across platforms are a customer service must-have
Posted 02 Jul 2018 / Spring 2018 Issue - by

Self-Service and Assisted Service: Putting It All Together

The customer experience gets a boost when service systems work as one
Posted 04 Jun 2018 / Spring 2018 Issue - by

Spring 2018 Issue: FYI

Are Events the Next Frontier for Chatbots?

Whether fielding routine questions or helping establish an event's tone, chatbots can be a big part of humanizing and improving the event experience
Posted 11 Jun 2018 / Spring 2018 Issue - by

Market Spotlight: Travel and Hospitality

Transforming the travel experience through voice
Posted 14 May 2018 / Spring 2018 Issue - by

Why Virtual Assistants Need to Up Their UX Game

More than 2 billion people are expected to use conversational AI to interact with virtual personal assistants this year. But the dropoff rate is higher than you'd expect.
Posted 07 May 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Deployments

Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience

When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.
Posted 21 May 2018 / Spring 2018 Issue - by
COLUMNS:

Spring 2018 Issue: Editor's Letter

Will Smart Speakers Have Staying Power?

A good user experience is integral to success. But smart speakers also need to be useful.
Posted 28 May 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Interact

Speech Technology’s Continually Evolving Confidence Game

Advances in cognitive computing seek to improve on traditional rules-based algorithms and probability models—but the latter still know their stuff
Posted 09 Jul 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Voice Value

Voice Tools Could Help Brick-and-Mortar Retail Remain Relevant

Stores need to embrace technology to help the customer experience and bring back shoppers
Posted 25 Jun 2018 / Spring 2018 Issue - by

Spring 2018 Issue: Standards

The Right Standard Makes Developers’ Jobs a Lot Easier

You'll never know whether a standard's a good fit if you don't try it out
Posted 18 Jun 2018 / Spring 2018 Issue - by