Speech Technology Magazine

 

Speech Technology Magazine
Current Issue

Winter 2019 Issue: Cover Story

The 2019 State of Intelligent Virtual Assistants

Accuracy rates rise and quality improves
Posted 04 Feb 2019 / Winter 2019 Issue - by

The 2019 State of Speech Analytics

Cloud-based solutions give speech analytics a boost
Posted 18 Feb 2019 / Winter 2019 Issue - by

The 2019 State of Speech Engines

Suppliers focus on adding new languages and voice options in order to differentiate their services
Posted 04 Mar 2019 / Winter 2019 Issue - by

The State of Artificial Intelligence

Training AI and machine learning leads to big gains and increased adoption
Posted 18 Mar 2019 / Winter 2019 Issue - by

The State of Assistive Technology

The market for assistive tech is growing, but pain points still exist
Posted 08 Apr 2019 / Winter 2019 Issue - by

The State of Speech Developer Platforms

Vendors woo third parties and have success integrating speech into more business applications
Posted 22 Apr 2019 / Winter 2019 Issue - by

The State of Voice Biometrics

Voice biometrics is becoming popular with big corporations but is still out of reach for many
Posted 11 Mar 2019 / Winter 2019 Issue - by

Winter 2019 Issue: FYI

Market Spotlight: Marketing

IVAs and Chatbots Are Changing How Marketers Reach Customers
Posted 25 Mar 2019 / Winter 2019 Issue - by

Winter 2019 Issue: Deployments

Broadw.ai: Buying Broadway Tickets Out Loud

Broadw.ai had the Broadway marketing and sales experience to know that theatergoers would find a digital ticketing agent appealing, but it needed a partner to develop its AI-based answer engine
Posted 01 Apr 2019 / Winter 2019 Issue - by
COLUMNS:

Winter 2019 Issue: Editor's Letter

Housekeeping and Homework for 2019

There's no doubt we'll have plenty to talk about in the year to come
Posted 11 Feb 2019 / Winter 2019 Issue - by

Winter 2019 Issue: The Business Case

Speech Analytics and AI Is a Winning Combination

Service, quality management, and the customer journey will all see big gains
Posted 25 Feb 2019 / Winter 2019 Issue - by

Winter 2019 Issue: Forward Thinking

Will Speech Technology Keep Speech Free?

The technology is magical, but can be misused
Posted 29 Apr 2019 / Winter 2019 Issue - by

Winter 2019 Issue: Voice Value

Amid the AI Fervor, a Case for Automating with a Human Touch

When bots and live agents tackle customer service together, CX and the bottom line benefit
Posted 15 Apr 2019 / Winter 2019 Issue - by