Based on interviews with hundreds of US contact centers over five years, this paper looks at the ongoing evolution of multichannel customer contact, including business drivers and customer requirements for new and existing channels and a view of where the industry will be in 2015. Downloaders will have a chance to win a tropical vacation.

The market for hosted speech solutions is still less than half that of on-premise, but it's growing more than twice the rate. Hosted speech for the Enterprise is on a trajectory which will soon out pace on-premise apps, and this white paper will help your company find the solution which is best suited for your needs and budget.

Download this month's FREE Best Practices Guide to Hosted Speech for the Enterprise Market and you will get insights from four of the top experts in the industry. In this special section from Speech Technology magazine's March/April issue you will learn:

7 WAYS TO GAIN A COMPETITIVE ADVANTAGE WITH HOSTED SPEECH Sponsored by Voxeo

DELIGHTING CUSTOMERS AND EMPLOYEES WITH INNOVATIVE SPEECH RECOGNITION Sponsored by Lyrix

IT'S ALL ABOUT ME: Tips For Humanizing the Caller Experience for the Benefit of Your Customers and Your Business Sponsored by Angel

THE FUTURE OF CUSTOMER CARE IS IN THE CLOUDS: How the Cloud can Extend Siri-like Natural Experiences to IVR Sponsored by Nuance

So if you are considering integrating hosted speech solutions into your company's customer experience strategy, this special section from Speech Technology magazine is a great source of information to help you with your decision.

It’s easier than ever for consumers to take their business to a competitor. Providing a first-rate experience is key to customer retention and profitability.

The ability to arm customers with the information they need, when they need it, and even before they know they need it, yields a competitive edge. Learn how businesses are using outbound communications, such as proactive customer service and notifications via IVR and text, to increase customer loyalty, reduce costs and generate revenue.

In this whitepaper, Voxeo reveals four strategies for improving the customer experience with outbound.

As healthcare costs rise, providers and consumers alike are seeking new ways to rein in spending and optimize value. The ability to deliver a great customer experience is emerging as a key differentiator. Learn how speech and multi-channel self-service helps balance competing goals to provide a positive customer experience while controlling costs.

Discover the four steps you should take now to renew your customer experience focus and keep pace with today's healthcare consumers. Read our whitepaper.

Recent innovations in IVR technology are providing more engaging and effective dialogs. As a result, voice self-service solutions are now being considered an essential tool within an enterprise customer care strategy. Cost saving efficiency, reducing upfront costs, scaling to meet call fluctuations and protecting against system obsolescence remain as important benefits. However, it's the ability to make a positive impact on customer care with more capable voice recognition and effective multi-channel support that is making a mark on retention efforts and loyalty metrics. Following are some innovations to look for when partnering with an hosted speech solution provider to achieve a competitive edge.