Autonomy Enterprise Speech Analytics
An Autonomy White Paper

Autonomy’s sophisticated speech analytics is the only technology available that processes, indexes, and searches audio based on a conceptual and contextual understanding of its content. This meaning-based approach is critical to gathering strategic intelligence across the enterprise, from understanding customer attitudes and sentiments to meeting legal and regulatory compliance.

Hosted Speech and Outbound IVR Services (Strategic Focus)
A Convergys White Paper

Convergys offers a full spectrum of solutions to maximize the value of your customer relationships - now and in the future. Download Datamonitor's white paper "Hosted Speech and Outbound IVR Services" to learn how to leverage solutions to minimize CAPEX and enhance customer retention.

"Proactive Customer Communications Promote Closer Customer Connections," a commissioned study conducted by Forrester Consulting on behalf of SoundBite.

In today's troubled economy, organizations need to focus on controlling expenses while keeping the revenue stream flowing. By utilizing Proactive Customer Communications, organizations can quickly interact with their customers - prompting faster payments and communicating special offers - while improving customer loyalty and reducing operational costs. Download this whitepaper now to learn more.

Capturing the Voice of the Customer
A VoltDelta OnDemand Solutions White Paper

This white paper steps beyond the process of gathering statistical feedback by offering best practices for capturing the actual voice of the customer. Automated telephone-based survey techniques and technology issues are considered with call recording to efficiently capture the state of customer loyalty for retention analysis and Net Promoter scoring.

What Goes Up When the Economy Goes Down? Outbound IVR
A Voxify White Paper

Datamonitor’s report excerpt, The Rise of Outbound Applications in an Economic Recession tells why the down economy is driving outbound IVR up. Learn why enterprises have made outbound speech a priority investment despite rationalized budgets. What makes the new breed of “dynamic” outbound applications so powerful? Find out which informational and transactional outbound applications are being deployed and in which industries. Learn why outbound speech applications will win over traditional predictive dialers. Download the report excerpt now.

Speech Technology Magazine Presents: Customized Self-Service Applications
Sponsored by TuVox, Inc.

This month’s Best Practice Series centers around customized speech solutions and how they can benefit a company’s business processes. TuVox has instilled a new program to help offset traditional costs of implementing an IVR system by speeding up the return on investment timetable. All the benefits of speech can be fully experienced by your customers while scaling back much of the initial investment that would have been required in the past. This creates a “win-win” combination on many levels for both you and your customer base.

Speech Technology Magazine Presents: The Importance of Testing, Tuning, and Tools
Sponsored by IQ Services, Primas, and Voxeo

If you are considering deploying a new speech application or upgrading your existing interactive voice response system for your enterprise or contact center, make sure you read the following valuable information from these industry experts.

Speech Technology Magazine Presents: Hosted Speech Solutions for Enterprise and Service Provider Markets
Sponsored by angel.com, Convergys, ifbyphone, MTI, NeoSpeech, Nortel, Tellme, TuVox, Voxeo, and West Interactive

Speech Technology magazine is proud to bring to you the third annual installment of our Thought Leadership series, highlighting companies that offer hosted speech solutions. In this latest compilation you will find our largest grouping yet, consisting of 10 top companies that offer hosted solutions within their portfolios. This installment gives you access to companies that can help control costs when it comes to implementing self-service applications to help retain and enhance your customers’ experiences.

Speech Technology Magazine Presents: Automatic Speech Recognition
Sponsored by Loquendo

Are you looking to implement an automatic speech recognition (ASR) system? If you are, you'd be well advised to read the following primer from Loquendo on what to look for when selecting an ASR vendor. For many organizations, the telephone remains the most important channel that customers use—and maximizing satisfaction levels with a robust and well tuned ASR is critical to the customer experience.

Speech Technology Magazine Presents: Speech Analytics
Sponsored by Autonomy etalk

In this special sponsored content section of September 2008's Speech Technology magazine, you will find an example of benefits derived from implementing speech applications.