Continental Airlines Game-Changing Strategies with Speech Self-Service
A Voxify White Paper

Jared Miller, Director Customer Self-Service, Continental Airlines, introduces a new service that changes the way you travel. Continental is now offering the first speech self-service "Voice Check-in" by phone. With this service, customers will receive automated telephone calls allowing them to interactively check-in for flights over the phone. The service is a complete end-to-end, automated speech solution that raises the customer service bar to new heights.

In this on demand webcast you will learn:

• The business problem that Continental faced in providing check-in options to customers
• The Voice Check-in solution
• The many speech self-service offerings available today

View the on demand webcast and download the presentation slides

IVR Virtualization: Transforming the Value of IVR
A Holly White Paper

Holly5 IVR Virtualization goes beyond the multiapplication and multi-tenancy offerings of other IVR products to provide superior flexibility, greater responsiveness to evolving business and commercial requirements whilst maximizing the utilization of the IVR investment.  Preview the entire paper here.

SpeechCycle presents:
Using Voice Recognition to Extend the Value of Enterprise Systems

Callers that perceive an automated system actually "knows" something about their specific needs and can engage in an intelligent dialog become immersed in what is known as a Rich Phone Application. But…. it’s not just about integrating a voice recognition application to important corporate systems. This paper outlines the speech, call flow, and integration characteristics necessary to exceed caller expectations while leveraging the value of enterprise systems.

Speech Technology Magazine Presents: The Power of Speech Solutions for Small to Medium Businesses
Sponsored by angel.com and Avaya

In the following two Best Practices leadership essays from Angel.com and Avaya, you will find how two different technologies, speech-enabled IVRs and unified communications, can help SMBs gain competitive advantage, improve their business processes, and better serve their customers.

Speech Technology Magazine Presents: The Importance of Testing, Tuning, and Tools
Sponsored by Empirix, IQ Services, VoiceObjects, and Voiyager

In this special sponsored content section of April 2008's Speech Technology magazine, we invited vendors involved in testing, tuning, and tools for speech solutions to educate our audience on the importance of setting up a framework for making sure that speech-based deployments are successfully implemented and vigilantly maintained.

Speech Technology Magazine Presents: The Promise of Voice Search
Sponsored by Talkhouse

Voice search is the next natural extension of web search, but that's just one of the applications for this new technology. Voice search promises to forever change the way we interact with databases and contact centers and will create new business models upon which businesses can capitalize.

Speech Technology Magazine Presents: Hosted Speech Solutions for Enterprise and Service Provider Markets
Sponsored by Envox, Intervoice, TuVox, Verizon Business, and VoiceVerified

In this special sponsored content section of November/December 2007's Speech Technology magazine, we offered vendors of hosted solutions the opportunity to speak directly to our readers, and it’s surprising how their messages differ!

Speech Technology Magazine Presents: The Value of Speech Analytics
Sponsored by Autonomy, Nexidia, SER Systems, and Verint

In this special sponsored content section of September 2007's Speech Technology magazine, we invited all speech analytics solution providers to reach out to our audience, both in print and online, to recommend best practices or case studies that would help end users implement speech analytics deployments.