Speech Technology Magazine

SpeechTechMag.com White Papers
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Sponsored by: Cyara

By using automated testing and monitoring, a company can identify and remove specific barriers and make rapid improvements in their ability to deliver flawless customer experiences. In addition, by measuring the speed, quality, and cost of implementing innovation to customer-facing systems, companies gain tremendous insight into how they are serving their market.  Continue reading to learn more!

Sponsored by: Convergys

In the mad dash to digital, let’s face it, you have neglected your IVR. Maybe you gave it some TLC by simplifying your application design process and designing your applications around the customer journey. You’re done, right? Wrong.  Download this paper to learn more!

Sponsored by: Empirix

Voice biometrics is an exciting solution capable of enhancing the customer experience and improving application-level security. Enabling customers to authenticate via voice gives them the freedom to do business wherever and whenever they please.  Download this information to learn more about pre-deployment test methodologies.  

Sponsored by: West

Speech is One Piece of the CX Puzzle - To maximize speech solutions’ ROI, careful consideration is everything.  A consistently rewarding customer experience (CX) can only be facilitated with speech-enabled technology through thoughtful planning, rigorous testing and continuous optimization. From navigating town to instantly settling friendly arguments, speech-based technology like Apple’s Siri has permeated our day-to-day lives more than one may have anticipated when interactive voice response (IVR) was mainstreamed in the 1980s. As a result, the average person’s expectation for automated voice functionality has shifted to a place where anything less than near-human conversation is discounted at square one.  Continue reading to learn more!

Sponsored by: Speechmatics

Speech recognition has long suffered from overpromise and under delivery, and here at Speechmatics we have worked with DNN’s long enough to know that they are not going to solve all problems but they are already taking us closer to a fully voice-enabled future.  Download this informational paper to learn more!