Speech Technology Magazine

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Sponsored by Verint

Recent advances in technology have resulted in speech analytics solutions that offer dramatically higher performance, accuracy and speed than their predecessors. This next generation of speech analytics can even identify opportunities to guide voice interactions in real time, opening the door to better, faster outcomes—not only in the contact center, but across the enterprise.

Continue reading to learn how advancements can help organizations guide interactions in real time!

Sponsored by Nuance

Without modernizing your IVR, the negative effects on your business can be immense, but fortunately, avoidable. Even a decade or more of IVR technology stagnation can still be repaired. It’s not too late to get started, and big results are attainable with even modest budgets and aggressive timelines. We asked our own experts for their top recommendations as you plan your own IVR modernization initiative. Here’s what they had to say..., 

Sponsored by KnuVerse

KnuVerse, a division of KnuEdge, delivers accurate, secure and cost-effective voice recognition and authentication even in noisy, real-world environments. Our voice biometrics provide an easy to use, scalable, reliable, dynamic method of user authentication, that works the same on a laptop, or a smart phone, or a smart watch. We authenticate in real time so your employees and customers can get access to their data, confirm a transaction quickly, and have a seamless personalized experience.  

Continue reading to learn how you can register for a free developer account.