Cyara Five performs testing on IVR, speech recognition, routing, and other contact center capabilities.
Cyara, a customer experience contact center testing company, has launched Cyara Five, its next-generation automated testing platform, which it says can decrease organizational testing efforts 30 percent to 90 percent in most cases.
The Cyara Five customer experience contact center testing platform is designed to help organizations test and manage their telephony, interactive voice response, speech recognition, computer-telephony integration (CTI), routing, and agent desktop technologies.
Cyara Five tests across inbound voice, outbound voice, and Web interactions. Testing spans the entire customer interaction lifecycle, from benchmarking existing performance, functional testing during build-out of new capabilities, load testing of systems before being exposed to customers, monitoring the in-production experience, and regression-testing subsequent changes to decrease the risk of unintended issues. Through testing, organizations can run simulated changes and determine the best way to make changes that support business goals without eroding critical customer experiences.
"Existing Cyara customers can expect to decrease testing efforts by another 30 percent with the Cyara Five testing platform," said Alok Kulkarni, CEO of Cyara, in a statement. "Enterprises new to Cyara Five and moving away from disconnected manual and vendor-controlled load testing processes can expect to decrease testing efforts by up to 90 percent."
Enterprises can operate the Cyara platform as a complete software-as-a-service offering, on premises, or as a blend of both. Cyara Five is available immediately for on-premises installation and will be live in the Cyara Cloud at the end of June.