These companies prove speech technology's value to organizations and end users
Speech technology is only as good as the outcomes it delivers. When it comes to results, our four Implementation Award winners didn’t disappoint. This year, we recognize deployments that have enabled consumers to interact with their TVs using voice commands; reduced unproductive time by 800 hours per month at a consumer banking company; increased reimbursement by $23 million at a hospital; and improved conversion rates by ensuring script adherence at an online English language school. While all four Implementation Award winners come from different industries and yield different results, their deployments suggest one common trend—speech technology’s value to organizations and end users continues to climb.
The 2016 Implementation Award winners, presented in alphabetical order:
Comcast (vendor: Comcast; product: Comcast Voice Remote)
Encore Capital Group (vendor: CallMiner; product: CallMiner Eureka and MyEureka)
Florida Hospital (vendor: Nuance Communications; product: Nuance CDI)
Open English (vendor: CallMiner; product: CallMiner Eureka 9.4)