Speech Technology Magazine

Feature

Battle of the IVR Designs: Conversational Versus Phone Trees

When it comes to IVR design, are you seeing the forest for the trees?
Feature, Posted 05 May 2014

Is Voice Biometrics Right for You?

Voice biometrics solutions are emerging from the periphery of the technology landscape and growing at a staggering rate. Can your company afford to ignore them?
Feature, Posted 05 May 2014

AT&T's Watson Answers the Call

Spanning decades, AT&T's Watson engine continues to evolve and entice developers.
Feature, Posted 10 Feb 2014

IBM's Watson Brings Cognitive Computing to Customer Engagement

While the technology is still new, early developments are piquing interest in its future potential.
Feature, Posted 10 Feb 2014

The Hidden Potential of Segmenting Customer Calls

Analyzing caller data can provide a gold mine of information that, when acted upon, can keep businesses and customers happy.
Feature, Posted 10 Feb 2014

Voice Biometrics Can Shut the Door on Call Center Fraud

Speech technologies heighten safeguards against socially engineered identity theft. (This story was originally published in the October 2013 issue of CRM magazine.)
Feature, Posted 15 Nov 2013

Do In-Car Voice-Enabled Devices Distract Drivers?

Speech industry experts question a recent AAA study that says eyes-free, hands-free technologies are not safe on the road.
Feature, Posted 15 Nov 2013

The 2013 Implementation Awards

Feature, Posted 12 Aug 2013

The 2013 Star Performers

Feature, Posted 12 Aug 2013

The 2013 Speech Luminaries

Feature, Posted 12 Aug 2013

Building a Sound Social Presence

Microblogging enhanced with audio could bring personality to posts.
Feature, Posted 10 May 2013

There's Gold in Healthcare Mandates

Speech solutions companies see opportunities in government changes.
Feature, Posted 10 May 2013

Speech Developer Programs Have Hit Prime Time

From the novice to the experienced, it's boom time for developers.
Feature, Posted 10 Feb 2013

The Government Is Listening

Speech technology sees government growth spurt.
Feature, Posted 10 Feb 2013

Your Voice Is Your Password

Voice biometrics is gaining momentum in the enterprise.
Feature, Posted 10 Nov 2012

Customer Service Metrics That Matter

One-third of companies are missing the mark. Don't let yours be one of them.
Feature, Posted 10 Nov 2012

HD Voice: A Crystal-Clear Connection

Wideband audio can make enterprise applications more accurate.
Feature, Posted 10 Sep 2012

Enabling the Disabled

Developments in assistive technologies are removing barriers for many.
Feature, Posted 10 Sep 2012

The 2012 Market Leaders

Feature, Posted 10 Jul 2012

The 2012 Star Performers

Feature, Posted 10 Jul 2012

The 2012 Implementation Awards

Feature, Posted 10 Jul 2012

The 2012 Speech Luminaries

Feature, Posted 10 Jul 2012

The Great Divide

Comparing talking machines to humans is like comparing airplanes to eagles
Feature, Posted 01 May 2012

Creating Fluidity Between Channels

From single-channel to cross-channel interactions, customers must be able to move seamlessly among them without data loss.
Feature, Posted 01 May 2012

Speech Analytics: Turn Conversations into Dollars

Organizations that listen and respond to customers reap the rewards.
Feature, Posted 01 Mar 2012

Are Speech Vendors About to Do the Mash?

This new technique promises significantly faster application development.
Feature, Posted 01 Jan 2012

Voice User Interface Designers Learn to Cope with Rejection

Communication is the key to addressing issues when the design doesn't mesh with the customer's objectives
Feature, Posted 01 Nov 2011

Tips for a Successful Voice Biometrics Deployment

From vendor selection to customer outreach, organizations must prepare for the various implementation stages.
Feature, Posted 01 Nov 2011

Suite Evolution Drives Contact Centers

Bundling apps improves data management, customer experience
Feature, Posted 01 Sep 2011