Deployments
Australian firm makes a case for BigHand's voice productivity and speech solutions.
Deployments,
Posted 10 May 2013
Canada's largest city improves customer service with updated contact center technologies.
Deployments,
Posted 01 May 2013
Synchronoss' SmartCare IVR gives Mediacom subscribers on-the-go options via their smartphones.
Deployments,
Posted 10 Feb 2013
Eureka Speech Analytics helps extract meaningful business intelligence.
Deployments,
Posted 10 Feb 2013
Brazilian contact center business finds NICE solutions are just what it needs.
Deployments,
Posted 10 Nov 2012
AmeriGas sees business improvements with a speech-enabled phone system from Message Technologies Inc.
Deployments,
Posted 10 Nov 2012
TalkRx keeps small, independent stores competitive with retail giants.
Deployments,
Posted 10 Sep 2012
Interactive Intelligence software keeps the public utility's call center operations flowing smoothly.
Deployments,
Posted 10 Sep 2012
Expanded quality monitoring reduces costs and improves agent training.
Deployments,
Posted 01 May 2012
The NHL's Blue Jackets improve call center staff with intelligent call recording technology.
Deployments,
Posted 01 May 2012
UTOPY speech analytics solution puts healthcare collection group on the road to recovery.
Deployments,
Posted 01 Mar 2012
Airline improves the customer experience with NICE Systems' SmartCenter suite.
Deployments,
Posted 01 Mar 2012
A c-store distributor realizes double-digit gains with a voice-driven warehouse application.
Deployments,
Posted 01 Jan 2012
Vocantas IVR helps Avila University reach out to students in danger of transferring or dropping out.
Deployments,
Posted 01 Jan 2012
Australia's Westpac overcomes service issues with a more automated platform.
Deployments,
Posted 01 Nov 2011
Oaisys Talkument and Tracer help North Scottsdale Family Medicine avert malpractice suits.
Deployments,
Posted 01 Nov 2011
Call center software helps Blinds.com boost revenue, cut service calls
Deployments,
Posted 01 Sep 2011
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Deployments,
Posted 01 Sep 2011
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Deployments,
Posted 01 May 2011
Pinal County speeds service and cuts costs by switching from a hosted to an on-premises contact center suite
Deployments,
Posted 01 May 2011
Nexidia's QuickStart helps BlueCross BlueShield of Tennessee save more than $1 million a year
Deployments,
Posted 01 Mar 2011
Strong growth prompted the mobile content provider to find a new vendor for a ‘rip-and-replace' system
Deployments,
Posted 01 Mar 2011
A landscaping company uses an outbound solution to reach delinquent customers.
Deployments,
Posted 05 Jan 2011
An all-in-one IP communications software suite helps Dialogue Marketing consolidate infrastructure.
Deployments,
Posted 05 Jan 2011
Hope Technology School gives autistic students a new way to be heard.
Deployments,
Posted 01 Nov 2010
A broadband voice and data provider sees improved customer service with solutions from Junction Networks and PhoneTag.
Deployments,
Posted 01 Nov 2010
Speech-enabled software is revitalizing Native American languages.
Deployments,
Posted 01 Sep 2010
A call center solution helps a credit union improve member services, increase reliability, and support future growth.
Deployments,
Posted 01 Sep 2010
The physical therapy provider expands its dictation solution to include front-end speech recognition.
Deployments,
Posted 03 May 2010