Speech Technology Magazine


VocalVision and Junior Blind Help Visually Impaired Agents Go to Work

Software that reads aloud graphical images—as well as numbers and text—brings visually impaired agents into the contact center
Deployments, Posted 15 Feb 2016

eBay Finds a NICE Way to Save

NICE Systems' Interaction Analytics helps eBay dramatically cut average handling times
Deployments, Posted 09 Nov 2015

Speech Technology Speeds Police Response

Philips's dictation and transcription technology helps a Minnesota police force increase efficiency and reduce costs
Deployments, Posted 08 May 2015

Rx Outreach Finds VoltDelta Is the Cure for Its IVR Blues

The nonprofit prescription provider finds relief with improved speech recognition and better outbound capabilities
Deployments, Posted 08 May 2015

Nuance Natural Language Solution Helps U.K. Telecom Hear What Customers Are Saying

TalkTalk realizes increased contact center efficiency, plus $5 million in savings.
Deployments, Posted 02 Feb 2015

Genesys Helps Michigan Put Kids First

Call center technology assures timely access to child support and other services for parents in need.
Deployments, Posted 10 Nov 2014

County Jails Unlock the Secret to Fewer Calls

Stanislaus County Sheriff's Department turns to Telerus to deliver information about inmates.
Deployments, Posted 01 May 2014

Speech Analytics Keeps Green Mountain Coffee Grinding

Calabrio ONE's speech and desktop analytics turn unstructured data into usable information.
Deployments, Posted 10 Feb 2014

Nautilus Puts Speech Analytics to Work

CallMiner Eureka is the right fit for the home exercise brand.
Deployments, Posted 10 Feb 2014

Amcom Speech Recognition Answers a College's Call

Middlesex County College benefits from a voice-based call attendant solution.
Deployments, Posted 15 Nov 2013

Speech Recognition Helps Lawyers Cut Through Backlog

Australian firm makes a case for BigHand's voice productivity and speech solutions.
Deployments, Posted 10 May 2013

Foodservice Distributor Gets Taste of Improved Efficiency

With Vocollect's Voice Solution, Jordano's boosts order accuracy.
Deployments, Posted 01 May 2013

Toronto Transforms City Services with 311

Canada's largest city improves customer service with updated contact center technologies.
Deployments, Posted 01 May 2013

Mobile Technology Solves TV Troubles

Synchronoss' SmartCare IVR gives Mediacom subscribers on-the-go options via their smartphones.
Deployments, Posted 10 Feb 2013

CBE Lets Companies Collect with CallMiner Platform

Eureka Speech Analytics helps extract meaningful business intelligence.
Deployments, Posted 10 Feb 2013

Leveraging the Voice of the Customer Pays Off for Voxline

Brazilian contact center business finds NICE solutions are just what it needs.
Deployments, Posted 10 Nov 2012

IVR Delivers for a Propane Gas Supplier

AmeriGas sees business improvements with a speech-enabled phone system from Message Technologies Inc.
Deployments, Posted 10 Nov 2012

IVR Is the Right Prescription for This Pharmacy

TalkRx keeps small, independent stores competitive with retail giants.
Deployments, Posted 10 Sep 2012

Otay Water District Calls on Flexible Solution to Improve Customer Service

Interactive Intelligence software keeps the public utility's call center operations flowing smoothly.
Deployments, Posted 10 Sep 2012

Vonage Calls on Nexidia for Improved Contact Center Operations

Expanded quality monitoring reduces costs and improves agent training.
Deployments, Posted 01 May 2012

CallCopy Connects for Columbus Team

The NHL's Blue Jackets improve call center staff with intelligent call recording technology.
Deployments, Posted 01 May 2012

Improving Agent Skills Generates Healthy Return

UTOPY speech analytics solution puts healthcare collection group on the road to recovery.
Deployments, Posted 01 Mar 2012

American Customers Have a NICE Flight

Airline improves the customer experience with NICE Systems' SmartCenter suite.
Deployments, Posted 01 Mar 2012

A Matter of Convenience

A c-store distributor realizes double-digit gains with a voice-driven warehouse application.
Deployments, Posted 01 Jan 2012

IVR Identifies At-Risk Students

Vocantas IVR helps Avila University reach out to students in danger of transferring or dropping out.
Deployments, Posted 01 Jan 2012

IVR Investment Pays Off for Bank

Australia's Westpac overcomes service issues with a more automated platform.
Deployments, Posted 01 Nov 2011

Call Recording Resolves Disputes at Medical Practice

Oaisys Talkument and Tracer help North Scottsdale Family Medicine avert malpractice suits.
Deployments, Posted 01 Nov 2011

A Window of Opportunity

Call center software helps Blinds.com boost revenue, cut service calls
Deployments, Posted 01 Sep 2011

Aetna Members Get Answers

The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Deployments, Posted 01 Sep 2011