Speech Technology Magazine

 

Speech Technology Digest

Siemens Partners with INTECON to Provide UC to the Federal Government

Siemens Communications and INTECON entered into a strategic partnership that will enable both companies to better service customers in the public and private sectors.
Speech Technology Digest, Posted 12 Sep 2007

Nexidia Offers Accelerated Speech Analytics

Nexidia today announced the availability of the Nexidia QuickStart Solution suite.
Speech Technology Digest, Posted 05 Sep 2007

ZANTAZ Introduces Consolidated Archive of All Information Sources, Including Voice

Zantaz yesterday unveiled plans to power its Digital Safe archiving software with Autonomy's advanced Intelligent Data Operating Layer (IDOL) and IDOL Speech technologies to provide a full spectrum of proactive information management capabilities.
Speech Technology Digest, Posted 05 Sep 2007

Nuance and ClickFox Expand on Analytics Solution

Nuance Communications and ClickFox today announced a series of new customers for Nuance Consumer Insight, powered by ClickFox.
Speech Technology Digest, Posted 05 Sep 2007

MicroAutomation Releases Healthcare Analytics Solution

MicroAutomation developed and implemented a Healthcare Analytics solution to help major healthcare providers monitor the efficiency of their call centers.
Speech Technology Digest, Posted 05 Sep 2007

Nuance and Jingle Networks Enter Strategic Partnership

Nuance Communications and Jingle Networks, operator of the 1-800-FREE 411 directory assistance (DA) service, earlier this week forged a strategic partnership that will allow Jingle to use technology and services from Nuance to enhance the overall consumer experience for 1-800-FREE411 callers.
Speech Technology Digest, Posted 29 Aug 2007

West Partners With Holly Connects To Expand Speech Solutions Capability

West Interactive will install the Holly Connects Voice Platform as part of its suite of hosted and managed speech and interactive voice response (IVR) solutions.
Speech Technology Digest, Posted 29 Aug 2007

MetroPCS Offers Free Unlimited Voice-Activated Directory Assistance

Wireless carrier MetroPCS Communications earlier this week launched Metro411 Premium, a free and unlimited voice-activated directory assistance product to its customers.
Speech Technology Digest, Posted 29 Aug 2007

Philips Partners with Verdatum to Expand Speech to US Legal Market

Under a new partnership agreement, legal documentation services provider Verdatum will integrate SpeechMagic speech recognition technologies from Royal Philips Electronics into its digital dictation solution to provide attorneys with a fully automated dictation and speech recognition workflow
Speech Technology Digest, Posted 29 Aug 2007

Vivox Powers Voice Chat for New Dungeons & Dragons Insider

Vivox will be the voice chat provider for Wizards of the Coast's new Dungeons & Dragons Insider, offering hosted and managed voice communication services that are customized for and integrated into D&D Insider.
Speech Technology Digest, Posted 29 Aug 2007

Intelleca Launches South Africa’s First Contact Center On-Demand Service

CosmoCom partner Intelleca recently introduced the first hosted Contact Center On-Demand (CCOD) service in South Africa, and just completed a roll-out of the solution at two customer sites.
Speech Technology Digest, Posted 29 Aug 2007

Convergys Moves to On-Premise Hosted Model

Convergys Corp. is making its speech solutions available to the on-premises market through an alliance with Cisco Systems.
Speech Technology Digest, Posted 29 Aug 2007

Nemesysco Appoints VoicePrism as U.S. Reseller

Nemesysco, a provider of voice analysis technologies, earlier this week signed a reseller agreement with VoicePrism to promote Nemesysco's advanced voice analysis solutions across the United States, with an emphasis on business solutions for market research, call centers, and human resources.
Speech Technology Digest, Posted 29 Aug 2007

SpeechCycle Adds Tech Support for Windows Vista

SpeechCycle, a provider of on-demand, voice self-service technical support solutions for cable and telecommunication providers, now provides automated troubleshooting for high-speed Internet users with the Windows Vista operating system through its LevelOne Broadband Agent service.
Speech Technology Digest, Posted 15 Aug 2007

Voicemail Solution Launched in El Salvador

Digicel, the fastest-growing mobile operator in the Caribbean, has launched Mpathix Voicemail to its wireless subscribers in El Salvador.
Speech Technology Digest, Posted 15 Aug 2007

Plum Voice Announces Availability of IVR Store Locator

Plum Voice, a provider of interactive voice response (IVR) systems, hosting, and professional services, announced earlier this week the immediate availability of the Plum Store Locator, a location-based-search IVR application.
Speech Technology Digest, Posted 15 Aug 2007

NEC Launches Messaging Platform for Enhanced Unified Communications

NEC Unified Solutions launched UNIVERGE UM8500, an IP-based unified messaging platform that significantly enhances the NEC Unified Communications portfolio for large enterprises.
Speech Technology Digest, Posted 15 Aug 2007

GIPS Video Solution to be Used in Oracle Communicator

Oracle on Monday disclosed plans to incorporate the Global IP Solutions (GIPS) VoiceEngine Multimedia LSVX video codec into Oracle Communicator, a SIP/SIMPLE-based PC softphone client that allows communications service providers to set up sessions including voice and video calling, presence status, and instant messaging.
Speech Technology Digest, Posted 15 Aug 2007

LumenVox Selected for Avaya DeveloperConnection Program

Avaya selected LumenVox last week to join its DeveloperConnection program, promoting the development, compliance-testing, and co-marketing of third-party solutions that are compatible with its own solutions.
Speech Technology Digest, Posted 08 Aug 2007

MicroAutomation Launches Outbound Health Coach Solution

MicroAutomation has implemented an outbound calling solution for a major provider of sophisticated analytics and wellness solutions for health insurance companies.
Speech Technology Digest, Posted 08 Aug 2007

Grundig Business Systems Introduces Special Dictation Microphone

Grundig Business Systems launched the DigtaSonic xMic, a digital dictation microphone designed for added comfort during longer dictation sessions.
Speech Technology Digest, Posted 08 Aug 2007

8x8 Introduces Packet8 Virtual Office Call Center Solution for SMBs

8x8 yesterday expanded the market for its Packet8 Virtual Office hosted iPBX phone service with a new, fully integrated hosted call center solution designed specifically for small to medium-sized businesses with call center operations of less than 100 seats.
Speech Technology Digest, Posted 01 Aug 2007

SoundBite Voice Messaging Solution Integrated into the Akcelerant Framework

Akcelerant Software and SoundBite Communications yesterday announced a strategic alliance that will incorporate SoundBite's automated voice messaging solution into the Akcelerant Framework workflow and business process automation suite for the financial services industry.
Speech Technology Digest, Posted 01 Aug 2007

CSG to Acquire Prairie Voice Services

Customer-service provider CSG Systems International will acquire Omaha, Neb.-based interactive-messaging-service provider Prairie Voice Services for approximately $39 million.
Speech Technology Digest, Posted 01 Aug 2007

SpeechCycle Launches Automated Tech Support Solution for OpenCable Devices

SpeechCycle's LevelOne Video Automated Agent now provides troubleshooting and corrective action for callers with OpenCable Platform-certified set-top boxes.
Speech Technology Digest, Posted 01 Aug 2007

LumenVox Improves Speech Engine Detection of Human Voices in Noisy Environments

LumenVox released new Voice Activity Detection (VAD) technology that improves the LumenVox Speech Engine's ability to decipher a human voice from any other sound, such as music, background noise, car noise, and traffic.
Speech Technology Digest, Posted 01 Aug 2007

Autonomy Recording Solutions Now PCI Compliant

Autonomy expanded its advanced call and computer screen recording security features to enable enterprise customer contact centers recording strategies to comply with the Payment Card Industry (PCI) Data Security Standards.
Speech Technology Digest, Posted 01 Aug 2007

j2 Global Adds New Countries to Voice Service Offerings

j2 Global Communications expanded coverage for its Onebox, Onebox Receptionist, and eVoice Receptionist product lines to Austria, Belgium, Germany, Portugal, Spain, Switzerland, and Hong Kong.
Speech Technology Digest, Posted 01 Aug 2007

Animated Voices Can Be Added to PowerPoint Presentations

With the release of Version 2.3 of its Speech-Over technology, Tuval Software Industries is making it easy to add perfectly timed voices to animated PowerPoint presentations.
Speech Technology Digest, Posted 25 Jul 2007