Speech Technology Magazine

Speech Technology Digest

Edify Releases Edify Voice Interaction Platform Release 9.5

Edify released the Edify Voice Interaction Platform Release 9.5 with enhanced support for hardware- and software-based Voice over Internet Protocol (VoIP). The new release supports speech recognition engines.
Speech Technology Digest, Posted 01 Nov 2005

Interstar Technologies Selected for Membership in Avaya DeveloperConnection Program

BASKING RIDGE, N.J. - Interstar Technologies, a developer of fax capabilities for Internet protocol (IP) telephony networks, has been selected for membership in the Avaya DeveloperConnection program.
Speech Technology Digest, Posted 01 Nov 2005

Scansoft Merger Creates New Speech Giant

From LEGALIT - ScanSoft and Nuance have closed their merger - a deal that aims to create a dominant player in the speech technology industry.
Speech Technology Digest, Posted 01 Nov 2005

Avaya and SAP Partner

BASKING RIDGE, N.J. - Avaya signed a strategic alliance agreement with SAP America, Inc., to market Intelligent Communications-enabled business applications that bring together people and business processes.
Speech Technology Digest, Posted 01 Nov 2005

Entertainment UK Selects Oritor

From Ping Wales - Entertainment UK selected Oritor to launch its new services offering 24-hour access to stock and delivery information, using voice applications.
Speech Technology Digest, Posted 01 Nov 2005

Red Lion Hotels Selects Voxify Automated Agents to Help Manage Reservations and Loyalty Program Calls

ALAMEDA, Calif. - Voxify Automated Agents will soon begin handling contact center calls for Red Lion Hotels, the flagship hotel brand for Red Lion Hotel Corporation.
Speech Technology Digest, Posted 01 Nov 2005

Camtronics Medical Systems and East Coast Communications Deploy Speech Enabled Auto Attendant from SpeechSwitch

MATAWAN, N.J. - Camtronics Medical Systems has installed a Speech Enabled Auto Attendant from SpeechSwitch, Inc.
Speech Technology Digest, Posted 01 Nov 2005

Aculab Releases Media Resource Control Protocol (MRCP) Client

MILTON KEYNES, U.K. - Aculab launched a media resource control protocol (MRCP) client for use with its Prosody media processing resource product range and IP telephony PCI card.
Speech Technology Digest, Posted 01 Nov 2005

Excell Services Celebrates Three-Year Automation Milestone

TEMPE, Ariz. - Excell Services' Voice Automation Service for Directory Assistance has been deployed for three years.
Speech Technology Digest, Posted 01 Nov 2005

SunRocket Selects Angel.com to Deliver Interactive Voice Response System for Call Center

MCLEAN, Va. - SunRocket, an Internet phone service provider, selected Angel.com to build and host its voice-automated sales and member services phone application.
Speech Technology Digest, Posted 01 Nov 2005

Lawsuit Filed by Motorola Against Mike Zafirovski

TORONTO - Motorola, Inc. filed a lawsuit on October 18, 2005 in the Circuit Court of Cook County, Illinois against Mike Zafirovski, who was recently appointed as president and chief executive officer of Nortel effective November 15, 2005.
Speech Technology Digest, Posted 01 Oct 2005

SER Releases Latest Version of CPS Enterprise Edition

DULLES, Va. - SER Solutions, Inc. released CPS Enterprise Edition 2.0 (CPS E2™), the latest version of its next-generation outbound call management solution.
Speech Technology Digest, Posted 01 Oct 2005

Verizon Wireless in the Top Spot in VocaLabs Study of Customer Service Quality

MINNEAPOLIS - Vocal Laboratories Inc. released the results of its eighth quarterly SectorPulse study on the quality of customer service among wireless phone companies during the three months ending September 30, 2005.
Speech Technology Digest, Posted 01 Oct 2005

Captain D's Launches Phone-Based Customer Satisfaction Survey with Angel.com

MCLEAN, Va. - Captain D's, a chain of 600 seafood restaurants, has selected Angel.com to build and deploy a phone-based customer satisfaction survey.
Speech Technology Digest, Posted 01 Oct 2005

Advanced Control Systems Partners with Envox 6

WESTBOROUGH, Mass. - ACS, a privately-owned provider of utility information systems, will provide the Envox-based voice solutions to its customers as additional modules for PRISM, the company's outage management system that is currently being used by more than 200 utilities worldwide.
Speech Technology Digest, Posted 01 Oct 2005

Apptera Rolls out Business Intelligence for v-Business Platform

SAN BRUNO, Calif. - Apptera™ released a business intelligence solution for the company's v-Business platform.
Speech Technology Digest, Posted 01 Oct 2005

Angel.com and MScript Launch Voice-Enabled CRM and Transcription Solutions

MCLEAN, Va. - Angel.com entered into a strategic alliance with MScript to offer three voice-enabled CRM and transcription solutions.
Speech Technology Digest, Posted 01 Oct 2005

LXE Selects Voxware's VoxBrowser to Voice-Enable Wireless Computers

LXE has selected Voxware's VoiceXML browser, VoxBrowser, to voice-enable its entire line of Windows CE-based wireless computers.
Speech Technology Digest, Posted 01 Oct 2005

VoiceObjects X5 Certified to Run on SAP NetWeaver Platform

VoiceObjects' X5 release 5.2 Voice Application Management System (VAMS) has been certified by SAP.
Speech Technology Digest, Posted 01 Oct 2005

Nortel Receives Frost & Sullivan 2005 Market Leadership Award for IVR Solutions in India

MUMBAI, India - Nortel was presented the 2005 Market Leadership Award by Frost & Sullivan for demonstrating leadership in India's IVR (Interactive Voice Response) systems market in 2004.
Speech Technology Digest, Posted 01 Oct 2005

Middlesex Savings Bank Selects S1 Enterprise Online and Voice Banking Applications

ATLANTA - Middlesex Savings Bank, a $3 billion financial institution, selected S1 Enterprise online and voice banking solutions from S1 Corporation as its next-generation customer interaction solutions.
Speech Technology Digest, Posted 01 Oct 2005

AVST's Katrina Aid Highlighted in Frost & Sullivan Report

Frost & Sullivan took note of AVST's involvement through the donation of its call processing, voice messaging, unified messaging and advanced speech solutions to major relief organizations as well as the enhancement of the communication capabilities of existing customers in the region to increase their relief efforts.
Speech Technology Digest, Posted 01 Oct 2005

Aculab and Alliance Systems Extend Strategic Partnership; Aculab Launches Online Ordering System

MILTON KEYNES, U.K. and PLANO, Texas - Aculab and Alliance Systems, Ltd. partnered to provide integrated communications solutions that combine Aculab's enabling technology products and Alliance Systems' Intel-based servers. Aculab also launched an online ordering system for customers to purchase Prosody S, its host media processing (HMP) product.
Speech Technology Digest, Posted 01 Oct 2005

Pronexus and Mobilio to Share Data Between Field Personnel and Office Using a Cell Phone

Pronexus and Mobilio, a provider of Web-based service management and wireless solutions, signed a Letter of Intent (LOI).
Speech Technology Digest, Posted 01 Oct 2005

VIVO Selects Convergys

CINCINNATI and SAO PAULO - VIVO, a wireless carrier in the southern hemisphere with more than 28 million subscribers, signed a new five-year contract to receive professional and consulting services from Convergys Corporation.
Speech Technology Digest, Posted 01 Oct 2005

TuVox Acquires NetByTel Speech Applications and Hosted Business Customers

CUPERTINO, Calif. - TuVox acquired NetByTel's hosted speech application business.
Speech Technology Digest, Posted 01 Oct 2005

Aculab Uses CYGCOM's Speed to Market and eSupport Program

MILTON KEYNES, U.K. - Aculab entered an agreement with CYGCOM Integrated Technologies.
Speech Technology Digest, Posted 01 Oct 2005

VoiceGenie and varetis Partner

MUNICH, Germany - VoiceGenie Technologies Inc. and varetis solutions GmbH partnered to deliver voice-automated directory assistance services.
Speech Technology Digest, Posted 01 Oct 2005

Voxeo Acquires Vocomo Customer Base and VoiceXML IVR Platform Technology

ORLANDO, FL - Voxeo Corporation acquired the customers, support contracts, and VoiceXML platform products of Vocomo Software Corporation.
Speech Technology Digest, Posted 01 Oct 2005