Speech Technology Magazine

 

Speech Technology Digest

Philips Partners with Verdatum to Expand Speech to US Legal Market

Under a new partnership agreement, legal documentation services provider Verdatum will integrate SpeechMagic speech recognition technologies from Royal Philips Electronics into its digital dictation solution to provide attorneys with a fully automated dictation and speech recognition workflow
Speech Technology Digest, Posted 29 Aug 2007

Vivox Powers Voice Chat for New Dungeons & Dragons Insider

Vivox will be the voice chat provider for Wizards of the Coast's new Dungeons & Dragons Insider, offering hosted and managed voice communication services that are customized for and integrated into D&D Insider.
Speech Technology Digest, Posted 29 Aug 2007

Intelleca Launches South Africa’s First Contact Center On-Demand Service

CosmoCom partner Intelleca recently introduced the first hosted Contact Center On-Demand (CCOD) service in South Africa, and just completed a roll-out of the solution at two customer sites.
Speech Technology Digest, Posted 29 Aug 2007

Convergys Moves to On-Premise Hosted Model

Convergys Corp. is making its speech solutions available to the on-premises market through an alliance with Cisco Systems.
Speech Technology Digest, Posted 29 Aug 2007

Nemesysco Appoints VoicePrism as U.S. Reseller

Nemesysco, a provider of voice analysis technologies, earlier this week signed a reseller agreement with VoicePrism to promote Nemesysco's advanced voice analysis solutions across the United States, with an emphasis on business solutions for market research, call centers, and human resources.
Speech Technology Digest, Posted 29 Aug 2007

SpeechCycle Adds Tech Support for Windows Vista

SpeechCycle, a provider of on-demand, voice self-service technical support solutions for cable and telecommunication providers, now provides automated troubleshooting for high-speed Internet users with the Windows Vista operating system through its LevelOne Broadband Agent service.
Speech Technology Digest, Posted 15 Aug 2007

Voicemail Solution Launched in El Salvador

Digicel, the fastest-growing mobile operator in the Caribbean, has launched Mpathix Voicemail to its wireless subscribers in El Salvador.
Speech Technology Digest, Posted 15 Aug 2007

Plum Voice Announces Availability of IVR Store Locator

Plum Voice, a provider of interactive voice response (IVR) systems, hosting, and professional services, announced earlier this week the immediate availability of the Plum Store Locator, a location-based-search IVR application.
Speech Technology Digest, Posted 15 Aug 2007

NEC Launches Messaging Platform for Enhanced Unified Communications

NEC Unified Solutions launched UNIVERGE UM8500, an IP-based unified messaging platform that significantly enhances the NEC Unified Communications portfolio for large enterprises.
Speech Technology Digest, Posted 15 Aug 2007

GIPS Video Solution to be Used in Oracle Communicator

Oracle on Monday disclosed plans to incorporate the Global IP Solutions (GIPS) VoiceEngine Multimedia LSVX video codec into Oracle Communicator, a SIP/SIMPLE-based PC softphone client that allows communications service providers to set up sessions including voice and video calling, presence status, and instant messaging.
Speech Technology Digest, Posted 15 Aug 2007

LumenVox Selected for Avaya DeveloperConnection Program

Avaya selected LumenVox last week to join its DeveloperConnection program, promoting the development, compliance-testing, and co-marketing of third-party solutions that are compatible with its own solutions.
Speech Technology Digest, Posted 08 Aug 2007

MicroAutomation Launches Outbound Health Coach Solution

MicroAutomation has implemented an outbound calling solution for a major provider of sophisticated analytics and wellness solutions for health insurance companies.
Speech Technology Digest, Posted 08 Aug 2007

Grundig Business Systems Introduces Special Dictation Microphone

Grundig Business Systems launched the DigtaSonic xMic, a digital dictation microphone designed for added comfort during longer dictation sessions.
Speech Technology Digest, Posted 08 Aug 2007

8x8 Introduces Packet8 Virtual Office Call Center Solution for SMBs

8x8 yesterday expanded the market for its Packet8 Virtual Office hosted iPBX phone service with a new, fully integrated hosted call center solution designed specifically for small to medium-sized businesses with call center operations of less than 100 seats.
Speech Technology Digest, Posted 01 Aug 2007

SoundBite Voice Messaging Solution Integrated into the Akcelerant Framework

Akcelerant Software and SoundBite Communications yesterday announced a strategic alliance that will incorporate SoundBite's automated voice messaging solution into the Akcelerant Framework workflow and business process automation suite for the financial services industry.
Speech Technology Digest, Posted 01 Aug 2007

CSG to Acquire Prairie Voice Services

Customer-service provider CSG Systems International will acquire Omaha, Neb.-based interactive-messaging-service provider Prairie Voice Services for approximately $39 million.
Speech Technology Digest, Posted 01 Aug 2007

SpeechCycle Launches Automated Tech Support Solution for OpenCable Devices

SpeechCycle's LevelOne Video Automated Agent now provides troubleshooting and corrective action for callers with OpenCable Platform-certified set-top boxes.
Speech Technology Digest, Posted 01 Aug 2007

LumenVox Improves Speech Engine Detection of Human Voices in Noisy Environments

LumenVox released new Voice Activity Detection (VAD) technology that improves the LumenVox Speech Engine's ability to decipher a human voice from any other sound, such as music, background noise, car noise, and traffic.
Speech Technology Digest, Posted 01 Aug 2007

Autonomy Recording Solutions Now PCI Compliant

Autonomy expanded its advanced call and computer screen recording security features to enable enterprise customer contact centers recording strategies to comply with the Payment Card Industry (PCI) Data Security Standards.
Speech Technology Digest, Posted 01 Aug 2007

j2 Global Adds New Countries to Voice Service Offerings

j2 Global Communications expanded coverage for its Onebox, Onebox Receptionist, and eVoice Receptionist product lines to Austria, Belgium, Germany, Portugal, Spain, Switzerland, and Hong Kong.
Speech Technology Digest, Posted 01 Aug 2007

Animated Voices Can Be Added to PowerPoint Presentations

With the release of Version 2.3 of its Speech-Over technology, Tuval Software Industries is making it easy to add perfectly timed voices to animated PowerPoint presentations.
Speech Technology Digest, Posted 25 Jul 2007

Polycom’s HDX 4000 Series Offers High-Def Apps

Polycom earlier this week released its HDX 4000 series executive desktop video conferencing systems with a complete UltimateHD experience for voice, video, and content-sharing capabilities.
Speech Technology Digest, Posted 25 Jul 2007

Your Voice, Surf To Collaborate on 3G Video Conferencing Services

Italian telecommunications service provider Your Voice has selected Surf Communications Solutions' multimedia processing products for development of its 3G video conferencing services solution.
Speech Technology Digest, Posted 25 Jul 2007

D+S solutions Selects VoiceObjects for Telco Portal Suite

German services provider D+S solutions has incorporated VoiceObjects' phone application server software into its Telco Portal Suite.
Speech Technology Digest, Posted 25 Jul 2007

Five9’s New Release Incorporates Real-Time Call Center Analytics with Microsoft Excel

Five9 yesterday announced the immediate availability of the Five9 Virtual Call Center 6.0, which features real-time call center dashboards within Microsoft Excel and provides call center supervisors with the ability to analyze call center performance metrics and make decisions based on real-time information.
Speech Technology Digest, Posted 25 Jul 2007

Ectaco Releases Communication System with Fodor's Travel Guide

Ectaco yesterday released a new two-way, nine-language communication system, the iTRAVL NTL-9C, a hands-free/eyes-free speech recognition device with a travel guide for 50 major destinations on five continents.
Speech Technology Digest, Posted 18 Jul 2007

Genesys Brings Multimedia Virtual Meetings to the iPhone

Genesys earlier this week became the first company to bring full virtual meeting capabilities to users of Apple's new iPhone. The standards-based AJAX technology of Genesys Meeting Center 4.0 allows users to join a voice and Web meeting through the iPhone's Safari browser.
Speech Technology Digest, Posted 18 Jul 2007

NeoPhonetics Tool Assesses VoIP Readiness

Telephony provider NeoPhonetics earlier this week launched the Network Assessment Tool to help companies considering a Voice over Internet Protocol (VoIP) solution determine whether its cabling, switching, routers, and network bandwidth are VoIP-compatible in a matter of minutes.
Speech Technology Digest, Posted 18 Jul 2007

Cbeyond Announces Cisco Unified Communications Interoperability

Internet-based managed services provider Cbeyond announced earlier this week that its BeyondVoice with SIPconnect service is interoperable with Cisco's Unified Communications 500 Series.
Speech Technology Digest, Posted 18 Jul 2007