Speech Technology Magazine

 

Speech Technology Digest

BioLab to Implement Autonomy etalk Solutions

etalk's Intelligent Contact Center to support water treatment and home cleaning products manufacturer's customer service.
Speech Technology Digest, Posted 19 Mar 2008

Convergys Chosen as a GSA Preferred Provider

The U.S. General Services Administration (GSA) has named Convergys a preferred contact center solutions provider, giving federal agencies access to Convergys' entire Customer Management suite of solutions through the GSA's $2.5 billion government contract vehicle.
Speech Technology Digest, Posted 19 Mar 2008

Intervoice Announces IP Contact Center Version 4

SIP-based solution offers switch-independent self-service to live agent assistance
Speech Technology Digest, Posted 19 Mar 2008

Intellectual Property Trading Site Opens

IPSupermarket.com brings buyers and sellers together to buy, sell, and license software IPs, software codecs, reference designs, or patents.
Speech Technology Digest, Posted 12 Mar 2008

Loquendo Releases New Brazilian Voice

Fernanda is the newest member of TTS vendor's growing family.
Speech Technology Digest, Posted 12 Mar 2008

Holly Connects Partners with telisma to Expand ASR

Partnership sees Holly Connects' next-generation IVR platform support telisma's speech software
Speech Technology Digest, Posted 12 Mar 2008

Loquendo TTS to Power Saltillo ChatPC-4

Saltillo, a provider of communication devices for the disabled, has chosen Loquendo Embedded TTS to power its ChatPC-4 product line.
Speech Technology Digest, Posted 05 Mar 2008

Intervoice Names New President and COO

EVP Jim Milton is promoted to expanded role.
Speech Technology Digest, Posted 05 Mar 2008

SpeechCycle Names Sales VP

A communication service provider and voice recognition veteran will lead the company's sales team.
Speech Technology Digest, Posted 04 Mar 2008

Hostcon in Conference with GIPS

Hostcon Technologies turns to GIPS' ConferenceEngine and VoiceEngine to ensure a high-quality VoIP experience.
Speech Technology Digest, Posted 04 Mar 2008

BigHand Vital to Hospital Turnaround

BigHand recently completed a digital dictation workflow project with the Mid Yorkshire Hospitals NHS Trust in London, leading to efficiencies and reduced costs critical to a $25.8 million turnaround strategy.
Speech Technology Digest, Posted 04 Mar 2008

GoDaddy Gets NICE with Growing Contact Center Operations

Web services company chooses NICE Adaptive Interaction Analytics solution
Speech Technology Digest, Posted 19 Feb 2008

Digital Speech Meets Avaya's Standards

Company's call recording solution is compliant with Avaya IP telephony and contact center solution.
Speech Technology Digest, Posted 19 Feb 2008

Telisma and PerSay Partner

Partnership integrates offerings from the two companies to provide more comprehensive voice solutions for customers
Speech Technology Digest, Posted 19 Feb 2008

Loquendo's New American Voice

Allison becomes the newest member of the Loquendo TTS family.
Speech Technology Digest, Posted 12 Feb 2008

Another Apple iPhone Visual Voicemail Co-Defendant Settles Lawsuit

GotVoice signs patent license for Klausner Technologies' Visual Voicemail.
Speech Technology Digest, Posted 07 Feb 2008

Amazon to Acquire Audiobook Provider

Online retailer Amazon.com will acquire Audible, the leading online provider of premium digital spoken word audio content, for an estimated $300 million.
Speech Technology Digest, Posted 07 Feb 2008

Presence Technology Names Product Director

Presence Technology, a computer telephony integration software provider, has named Onno van Dommelen as its product director.
Speech Technology Digest, Posted 07 Feb 2008

Loquendo Names New CEO

Davide Franco, a former executive with Telecom Italia, joins Loquendo as the new CEO.
Speech Technology Digest, Posted 07 Feb 2008

Idearc Media Dials Into NICE SmartCenter

Solutions provide adaptive interaction analytics and performance management
Speech Technology Digest, Posted 30 Jan 2008

Scottrade Expands Its Use of NICE SmartCenter

Performance Management and Adaptive Interaction Analytics will help drive customer satisfaction in Scottrade's 336 branch offices.
Speech Technology Digest, Posted 29 Jan 2008

ACLD Selects VoxLock to Enhance Data Security

Non-profit will deploy VoxLock as the second factor of voice authentication for its consumer information system.
Speech Technology Digest, Posted 29 Jan 2008

New Hampshire Newspaper Selects VoicePort

Union Leader installs CircPort onDemand to field inbound customer service calls.
Speech Technology Digest, Posted 18 Jan 2008

Voiceserve Acquires VoipSwitch

Provider of cell phone services over the Internet buys VoIP platform vendor for $3 million.
Speech Technology Digest, Posted 18 Jan 2008

CallCopy Solution Rated Avaya-Compliant

CallCopy's call recording module was determined this week to be compliant with telephony and contact center solutions from Avaya.
Speech Technology Digest, Posted 18 Jan 2008

Convergys Names Canadian VP

Speech Technology Digest, Posted 15 Jan 2008

CallCommand Changes Name to OneCommand

CallCommand, provider of integrated communications solutions, announced Monday that it has renamed itself to OneCommand. The new name is meant to indicate the company's focus on unified communications and customer retention in its core automotive dealer market.
Speech Technology Digest, Posted 02 Jan 2008

MicroAutomation Releases Hosted Application for Healthcare Insurance Providers

MicroAutomation recently began marketing a hosted, automated solution for use in healthcare insurance companies' wellness and disease management programs. MicroAutomation partnered with Message Technologies, Inc., (MTI) to provide hosting services for the solution.
Speech Technology Digest, Posted 02 Jan 2008

Nauta Acquires an Equity Stake in Agnitio

Nauta's entry will allow Agnitio to consolidate its leadership position in the voice biometric market and accelerate its international expansion.
Speech Technology Digest, Posted 24 Dec 2007