Speech Technology Digest
European subsidiary now delivers 5,000 concurrent call capacity
Speech Technology Digest,
Posted 23 Oct 2007
Call centers can now offer true Click-To-Talk for end customers with GIPS Click-To-Talk VoIP solution
Speech Technology Digest,
Posted 23 Oct 2007
"No Blind Spots" Approach Delivers Comprehensive Contact Center Analytics Paired With Action Plans that Increase Automation and Improve the Customer Experience
Speech Technology Digest,
Posted 23 Oct 2007
NMS Communications yesterday announced that its Vision Media Gateway and SS7 Signaling Server are compliant with key IP telephony and contact center solutions from Avaya.
Speech Technology Digest,
Posted 12 Sep 2007
WinScribe hired Brian Allan, a 20-year veteran in emerging technology markets, as its vice president of global marketing.
Speech Technology Digest,
Posted 12 Sep 2007
Microsoft's in-car technology is getting a boost via a deal with Germany's Siemens VDO Automotive. The two firms will collaborate on a next-generation of on-board communication, navigation and entertainment systems
Speech Technology Digest,
Posted 12 Sep 2007
Comverse, a supplier of software and systems enabling network-based multimedia enhanced communication and billing services, this week announced the launch of MyCall Converged Communications for the American market.
Speech Technology Digest,
Posted 12 Sep 2007
Siemens Communications and INTECON entered into a strategic partnership that will enable both companies to better service customers in the public and private sectors.
Speech Technology Digest,
Posted 12 Sep 2007
Nexidia today announced the availability of the Nexidia QuickStart Solution suite.
Speech Technology Digest,
Posted 05 Sep 2007
Zantaz yesterday unveiled plans to power its Digital Safe archiving software with Autonomy's advanced Intelligent Data Operating Layer (IDOL) and IDOL Speech technologies to provide a full spectrum of proactive information management capabilities.
Speech Technology Digest,
Posted 05 Sep 2007
Nuance Communications and ClickFox today announced a series of new customers for Nuance Consumer Insight, powered by ClickFox.
Speech Technology Digest,
Posted 05 Sep 2007
MicroAutomation developed and implemented a Healthcare Analytics solution to help major healthcare providers monitor the efficiency of their call centers.
Speech Technology Digest,
Posted 05 Sep 2007
Nuance Communications and Jingle Networks, operator of the 1-800-FREE 411 directory assistance (DA) service, earlier this week forged a strategic partnership that will allow Jingle to use technology and services from Nuance to enhance the overall consumer experience for 1-800-FREE411 callers.
Speech Technology Digest,
Posted 29 Aug 2007
West Interactive will install the Holly Connects Voice Platform as part of its suite of hosted and managed speech and interactive voice response (IVR) solutions.
Speech Technology Digest,
Posted 29 Aug 2007
Wireless carrier MetroPCS Communications earlier this week launched Metro411 Premium, a free and unlimited voice-activated directory assistance product to its customers.
Speech Technology Digest,
Posted 29 Aug 2007
Under a new partnership agreement, legal documentation services provider Verdatum will integrate SpeechMagic speech recognition technologies from Royal Philips Electronics into its digital dictation solution to provide attorneys with a fully automated dictation and speech recognition workflow
Speech Technology Digest,
Posted 29 Aug 2007
Vivox will be the voice chat provider for Wizards of the Coast's new Dungeons & Dragons Insider, offering hosted and managed voice communication services that are customized for and integrated into D&D Insider.
Speech Technology Digest,
Posted 29 Aug 2007
CosmoCom partner Intelleca recently introduced the first hosted Contact Center On-Demand (CCOD) service in South Africa, and just completed a roll-out of the solution at two customer sites.
Speech Technology Digest,
Posted 29 Aug 2007
Convergys Corp. is making its speech solutions available to the on-premises market through an alliance with Cisco Systems.
Speech Technology Digest,
Posted 29 Aug 2007
Nemesysco, a provider of voice analysis technologies, earlier this week signed a reseller agreement with VoicePrism to promote Nemesysco's advanced voice analysis solutions across the United States, with an emphasis on business solutions for market research, call centers, and human resources.
Speech Technology Digest,
Posted 29 Aug 2007
SpeechCycle, a provider of on-demand, voice self-service technical support solutions for cable and telecommunication providers, now provides automated troubleshooting for high-speed Internet users with the Windows Vista operating system through its LevelOne Broadband Agent service.
Speech Technology Digest,
Posted 15 Aug 2007
Digicel, the fastest-growing mobile operator in the Caribbean, has launched Mpathix Voicemail to its wireless subscribers in El Salvador.
Speech Technology Digest,
Posted 15 Aug 2007
Plum Voice, a provider of interactive voice response (IVR) systems, hosting, and professional services, announced earlier this week the immediate availability of the Plum Store Locator, a location-based-search IVR application.
Speech Technology Digest,
Posted 15 Aug 2007
NEC Unified Solutions launched UNIVERGE UM8500, an IP-based unified messaging platform that significantly enhances the NEC Unified Communications portfolio for large enterprises.
Speech Technology Digest,
Posted 15 Aug 2007
Oracle on Monday disclosed plans to incorporate the Global IP Solutions (GIPS) VoiceEngine Multimedia LSVX video codec into Oracle Communicator, a SIP/SIMPLE-based PC softphone client that allows communications service providers to set up sessions including voice and video calling, presence status, and instant messaging.
Speech Technology Digest,
Posted 15 Aug 2007
Avaya selected LumenVox last week to join its DeveloperConnection program, promoting the development, compliance-testing, and co-marketing of third-party solutions that are compatible with its own solutions.
Speech Technology Digest,
Posted 08 Aug 2007
MicroAutomation has implemented an outbound calling solution for a major provider of sophisticated analytics and wellness solutions for health insurance companies.
Speech Technology Digest,
Posted 08 Aug 2007
Grundig Business Systems launched the DigtaSonic xMic, a digital dictation microphone designed for added comfort during longer dictation sessions.
Speech Technology Digest,
Posted 08 Aug 2007
8x8 yesterday expanded the market for its Packet8 Virtual Office hosted iPBX phone service with a new, fully integrated hosted call center solution designed specifically for small to medium-sized businesses with call center operations of less than 100 seats.
Speech Technology Digest,
Posted 01 Aug 2007