Speech Technology Magazine

Speech Technology Digest

Pep Boys' Warehouses Talk with Vocollect

PITTSBURGH - The Pep Boys implemented the Vocollect Voice-Directed Distribution offering in two of its five national distribution centers and plans to roll it out shortly to the remaining three.
Speech Technology Digest, Posted 01 Mar 2005

Civil Air Patrol of Nebraska to Install Contact Center Software from Interactive Intelligence

INDIANAPOLIS and ASHLAND, Neb. - The Nebraska Wing of the Civil Air Patrol will install contact center software from Interactive Intelligence Inc. to provide customer service to CAP members and the general public.
Speech Technology Digest, Posted 01 Mar 2005

NetByTel Wins Outstanding Vendor of the Year Award from Time Customer Service

BOCA RATON, Fla. - NetByTel has won the 2005 Outstanding Vendor of the Year Award from Time Customer Service (TCS), the Tampa-based customer service, information systems, marketing services, and subscription fulfillment operation under the Time magazine company.
Speech Technology Digest, Posted 01 Mar 2005

Loquendo and Kirusa Partner to Deliver Multimodal Solutions

TURIN, Italy - Loquendo and Kirusa announced a strategic partnership leveraging Loquendo's multilingual speech technologies to deliver multimodal solutions to customers across the globe.
Speech Technology Digest, Posted 01 Mar 2005

Tell-Eureka Launches LevelOne VoIP Agent

NEW YORK - Tell-Eureka released its LevelOne VoIP Agent, a speech-based self-service product that enables access to features over the phone and automates customer care and technical support for VoIP phone service.
Speech Technology Digest, Posted 01 Mar 2005

Pelephone Deployed an Automated Speech Driven Account Inquiry Service Using NSC's Speech Recognition Product

RISHON LEZION, Israel - Pelephone, an Israeli mobile carrier, has deployed a service that enables its customers to inquire about their account balance details using a speech recognition engine developed by the Israeli company NSC (Natural Speech Communication Ltd.).
Speech Technology Digest, Posted 01 Mar 2005

NHS Staff Helps Telephonetics Develop ACCESS STI Phone Service

Telephonetics released a new module on the ACCESS Platform for providing patients with medical test results.
Speech Technology Digest, Posted 01 Mar 2005

PMT Customers Gain Unified Messaging Capabilities Through VoxSurf Technology

LONDON, UK and NEW ORLEANS - Project Mutual Telephone (PMT) has selected VoxSurf's unified messaging platform, VxOne.
Speech Technology Digest, Posted 01 Mar 2005

SER Partners with Aurix

DULLES, Va. - SER Solutions, Inc. partnered with Aurix Ltd.
Speech Technology Digest, Posted 01 Mar 2005

Phone Interactive Adopts Voxpilot's Open Media Platform

SAN FRANCISCO - Phone Interactive has added Voxpilot's VoiceXML platform to its IVR (Interactive Voice Response) offering.
Speech Technology Digest, Posted 01 Mar 2005

ZyXEL Unveils VoIP Gateway at VON

ZyXEL Communications showcased their VoIP product line at VON.
Speech Technology Digest, Posted 01 Mar 2005

Robotic Consumer Service Types: Models of Efficiency, Aggravation

From the Chicago Tribune - Bill Hendrick discusses the pros and cons of virtual assistants/operators and what they hold for the future.
Speech Technology Digest, Posted 01 Mar 2005

MCI and Tellme to Deliver Internet-Based Contact Center Solutions

ASHBURN, Va. - MCI, Inc. signed an agreement with Tellme Networks, Inc. to offer Internet-based contact center solutions to large enterprise customers in financial, insurance and healthcare industries and the government sector.
Speech Technology Digest, Posted 01 Mar 2005

Wizzard Software to Acquire Interim Health Care of Wyoming

PITTSBURGH - Wizzard Software has signed a Letter of Intent to acquire the assets of Interim Health Care of Wyoming, a home health care franchise agency, for its MedivoxRx Technologies subsidiary.
Speech Technology Digest, Posted 01 Mar 2005

Cepstral TTS Voices Released for Mac OS X

PITTSBURGH - Cepstral LLC released its Swift Text-to-Speech (TTS) software on Apple's Mac OS X operating system.
Speech Technology Digest, Posted 01 Mar 2005

Nuance Appoints New Managing Director and Expands Delivery Capabilities

LONDON & MENLO PARK, Calif. - Nuance appointed Harnish Patel as managing director for Europe, the Middle East and Africa. In addition, the company is expanding its sales, marketing and solutions delivery capabilities in the European marketplace.
Speech Technology Digest, Posted 01 Mar 2005

CR Technologies Launches Wildfire Carrier Grade Program

CR Technologies launched the Wildfire Enterprise Edition v 6.5 carrier grade program.
Speech Technology Digest, Posted 01 Mar 2005

Borgess Medical Center Cuts Transcription Costs by 40 Percent with Philips SpeechMagic

Borgess Medical Center has reduced its transcription costs by 40 percent over the past 12 months as a result of implementing the Philips speech recognition technology SpeechMagic.
Speech Technology Digest, Posted 01 Mar 2005

Wizzard Licenses AT&T Natural Voices for Server Edition SDK to CommPower

CommPower has chosen Wizzard's AT&T Natural Voices for Server Edition Software Development Kit offering for use in its CommPower Text-to-Speech Broadcasting System (CTBS).
Speech Technology Digest, Posted 01 Mar 2005

Voice Partners Launches New VUI-Inspired Clothing Line

PALO ALTO, Calif. - Voice Partners launched a new VUI-inspired clothing line.
Speech Technology Digest, Posted 01 Feb 2005

Nexidia Releases NEXminer Enterprise 4.0 for Audio Mining and Speech Analytics

DALLAS - Nexidia announced the availability of its NEXminer Enterprise 4.0 product.
Speech Technology Digest, Posted 01 Feb 2005

Angel.com Releases Angel Virtual Call Center

Angel.com released the Angel Virtual Call Center, featuring call queuing functionality.
Speech Technology Digest, Posted 01 Feb 2005

Edify Voice Banking Application Receives Microsoft SALT Certification

SANTA CLARA, Calif. - Edify Voice Banking Application, a packaged speech solution, received formal SALT certification from Microsoft Corporation.
Speech Technology Digest, Posted 01 Feb 2005

VeCommerce Expands Sales Teams in Australia and the UK

VeCommerce Limited announced the expansion of its sales team.
Speech Technology Digest, Posted 01 Feb 2005

Nuance and Acapela Partner

Nuance and Acapela Group are teaming to offer international language text-to-speech software for European customers.
Speech Technology Digest, Posted 01 Feb 2005

OPEX Partners with Broadvox to Offer VoIP Broadband Services

CLEVELAND - OPEX Communications, Inc. will offer Broadvox's VoIP broadband services with a suite of wireless and long-distance service packages.
Speech Technology Digest, Posted 01 Feb 2005

Fluency Voice Technology Appoints New CEO

LONDON - Fluency Voice Technology has appointed Philip Padfield as chief executive officer.
Speech Technology Digest, Posted 01 Feb 2005

The 451 Group Releases Report on Growth of Speech Technologies in Enterprise IT

NEW YORK - According to The 451 Group, the next 18 months will be a key period for strategic business decisions affecting the future of major speech vendors, including Genesys, IBM, Intervoice, Microsoft, Nuance and ScanSoft.
Speech Technology Digest, Posted 01 Feb 2005

HearingPlanet Selects Angel.com for Phone-based Hearing Test

HearingPlanet, a retailer of hearing aids, turned to Angel.com to develop a phone-based test to screen individuals for hearing loss.
Speech Technology Digest, Posted 01 Feb 2005