Speech Technology Magazine

 

Speech Technology Digest

SunRocket Selects Angel.com to Deliver Interactive Voice Response System for Call Center

MCLEAN, Va. - SunRocket, an Internet phone service provider, selected Angel.com to build and host its voice-automated sales and member services phone application.
Speech Technology Digest, Posted 01 Nov 2005

Lawsuit Filed by Motorola Against Mike Zafirovski

TORONTO - Motorola, Inc. filed a lawsuit on October 18, 2005 in the Circuit Court of Cook County, Illinois against Mike Zafirovski, who was recently appointed as president and chief executive officer of Nortel effective November 15, 2005.
Speech Technology Digest, Posted 01 Oct 2005

SER Releases Latest Version of CPS Enterprise Edition

DULLES, Va. - SER Solutions, Inc. released CPS Enterprise Edition 2.0 (CPS E2™), the latest version of its next-generation outbound call management solution.
Speech Technology Digest, Posted 01 Oct 2005

Verizon Wireless in the Top Spot in VocaLabs Study of Customer Service Quality

MINNEAPOLIS - Vocal Laboratories Inc. released the results of its eighth quarterly SectorPulse study on the quality of customer service among wireless phone companies during the three months ending September 30, 2005.
Speech Technology Digest, Posted 01 Oct 2005

Captain D's Launches Phone-Based Customer Satisfaction Survey with Angel.com

MCLEAN, Va. - Captain D's, a chain of 600 seafood restaurants, has selected Angel.com to build and deploy a phone-based customer satisfaction survey.
Speech Technology Digest, Posted 01 Oct 2005

Advanced Control Systems Partners with Envox 6

WESTBOROUGH, Mass. - ACS, a privately-owned provider of utility information systems, will provide the Envox-based voice solutions to its customers as additional modules for PRISM, the company's outage management system that is currently being used by more than 200 utilities worldwide.
Speech Technology Digest, Posted 01 Oct 2005

Apptera Rolls out Business Intelligence for v-Business Platform

SAN BRUNO, Calif. - Apptera™ released a business intelligence solution for the company's v-Business platform.
Speech Technology Digest, Posted 01 Oct 2005

Angel.com and MScript Launch Voice-Enabled CRM and Transcription Solutions

MCLEAN, Va. - Angel.com entered into a strategic alliance with MScript to offer three voice-enabled CRM and transcription solutions.
Speech Technology Digest, Posted 01 Oct 2005

LXE Selects Voxware's VoxBrowser to Voice-Enable Wireless Computers

LXE has selected Voxware's VoiceXML browser, VoxBrowser, to voice-enable its entire line of Windows CE-based wireless computers.
Speech Technology Digest, Posted 01 Oct 2005

VoiceObjects X5 Certified to Run on SAP NetWeaver Platform

VoiceObjects' X5 release 5.2 Voice Application Management System (VAMS) has been certified by SAP.
Speech Technology Digest, Posted 01 Oct 2005

Nortel Receives Frost & Sullivan 2005 Market Leadership Award for IVR Solutions in India

MUMBAI, India - Nortel was presented the 2005 Market Leadership Award by Frost & Sullivan for demonstrating leadership in India's IVR (Interactive Voice Response) systems market in 2004.
Speech Technology Digest, Posted 01 Oct 2005

Middlesex Savings Bank Selects S1 Enterprise Online and Voice Banking Applications

ATLANTA - Middlesex Savings Bank, a $3 billion financial institution, selected S1 Enterprise online and voice banking solutions from S1 Corporation as its next-generation customer interaction solutions.
Speech Technology Digest, Posted 01 Oct 2005

AVST's Katrina Aid Highlighted in Frost & Sullivan Report

Frost & Sullivan took note of AVST's involvement through the donation of its call processing, voice messaging, unified messaging and advanced speech solutions to major relief organizations as well as the enhancement of the communication capabilities of existing customers in the region to increase their relief efforts.
Speech Technology Digest, Posted 01 Oct 2005

Aculab and Alliance Systems Extend Strategic Partnership; Aculab Launches Online Ordering System

MILTON KEYNES, U.K. and PLANO, Texas - Aculab and Alliance Systems, Ltd. partnered to provide integrated communications solutions that combine Aculab's enabling technology products and Alliance Systems' Intel-based servers. Aculab also launched an online ordering system for customers to purchase Prosody S, its host media processing (HMP) product.
Speech Technology Digest, Posted 01 Oct 2005

Pronexus and Mobilio to Share Data Between Field Personnel and Office Using a Cell Phone

Pronexus and Mobilio, a provider of Web-based service management and wireless solutions, signed a Letter of Intent (LOI).
Speech Technology Digest, Posted 01 Oct 2005

VIVO Selects Convergys

CINCINNATI and SAO PAULO - VIVO, a wireless carrier in the southern hemisphere with more than 28 million subscribers, signed a new five-year contract to receive professional and consulting services from Convergys Corporation.
Speech Technology Digest, Posted 01 Oct 2005

TuVox Acquires NetByTel Speech Applications and Hosted Business Customers

CUPERTINO, Calif. - TuVox acquired NetByTel's hosted speech application business.
Speech Technology Digest, Posted 01 Oct 2005

Aculab Uses CYGCOM's Speed to Market and eSupport Program

MILTON KEYNES, U.K. - Aculab entered an agreement with CYGCOM Integrated Technologies.
Speech Technology Digest, Posted 01 Oct 2005

VoiceGenie and varetis Partner

MUNICH, Germany - VoiceGenie Technologies Inc. and varetis solutions GmbH partnered to deliver voice-automated directory assistance services.
Speech Technology Digest, Posted 01 Oct 2005

Voxeo Acquires Vocomo Customer Base and VoiceXML IVR Platform Technology

ORLANDO, FL - Voxeo Corporation acquired the customers, support contracts, and VoiceXML platform products of Vocomo Software Corporation.
Speech Technology Digest, Posted 01 Oct 2005

Cisco's New Tool for Emergency Communications

From ZDNet - According to Marguerite Reardon, "Cisco's communications system, called the Internet Protocol Interoperability and Collaboration Systems, or IPics, uses software to connect existing radio and cell phone networks over an IP network. Radio and cell phone conversations from various networks are converted into IP packets, and that traffic is sent over the existing IP-based data network. The packet data is then converted back to voice so that it can be heard over any and all of the participating networks."
Speech Technology Digest, Posted 01 Oct 2005

Akimeka and VoxGen Join Forces

VoxGen was awarded a contract from Akimeka LLC, a US developer of medical applications and information displays for situational awareness.
Speech Technology Digest, Posted 01 Oct 2005

Banco Rió Selects Genesys to Transform Its Call Center

SAN FRANCISCO - Banco Rió, a subsidiary of Banco Santander in Argentina, has chosen Genesys Telecommunications Laboratories, Inc. to transform the Banco Rió call center into a multimedia contact center.
Speech Technology Digest, Posted 01 Oct 2005

VoiceObjects Establishes Worldwide Headquarters in Silicon Valley

SAN MATEO, Calif. - VoiceObjects has completed the legal formalities necessary to become a U.S. company, and has established its worldwide headquarters in Silicon Valley.
Speech Technology Digest, Posted 01 Oct 2005

Tuition Management Systems Selects VoiceGenie and Nuasis

LAS VEGAS - Tuition Management Systems (TMS) selected the combined VoiceGenie IVR and Nuasis IP contact center application.
Speech Technology Digest, Posted 01 Oct 2005

Voxeo Launches Products for Voice over IP Application Delivery

Voxeo released its VoIPCenter 6.0 SIP platform. The VoIPCenter SIP Media Server bundles English-language speech recognition and speech synthesis engines, and supports a variety of additional speech engines via support for the IETF Media Resource Control Protocol (MRCP) standard.
Speech Technology Digest, Posted 01 Oct 2005

Loquendo and CreaLog Sign Partnership Agreement

TURIN, Italy, and MUNICH, Germany - Loquendo and CreaLog have signed an agreement whereby CreaLog will integrate Loquendo's multilingual speech technologies into its CreaVoice Voice Portal.
Speech Technology Digest, Posted 01 Oct 2005

NCT Releases ClearSpeech for CSR's Bluetooth

NCT released its ClearSpeech technology for Cambridge Silicon Radio's BlueCore3.
Speech Technology Digest, Posted 01 Oct 2005

VIDA Software Opens Natural Interaction Technology

MADRID - VIDA Software launched its partner program.
Speech Technology Digest, Posted 01 Oct 2005