Speech Technology Magazine

Speech Technology Digest

724 Solutions' X-treme Alerts Platform Enables Enhanced ALTELL Customer Messaging Experience

From TMCnet.com, Copyright 2004SANTA BARBARA, Calif. - Application for seventh largest United States wireless company instantly generates actionable, time-sensitive alerts on subscribers' wireless phones.
Speech Technology Digest, Posted 01 Apr 2004

Genesys Listed in the Leader Quadrant in Analyst Firm's 2004 IVR Report

SAN FRANCISCO - Genesys announced that Gartner has named them as a leader in the 2004 IVR and Enterprise Voice Portal report titled, "IVR and Enterprise Voice Portal Magic Quadrant 2004."
Speech Technology Digest, Posted 01 Apr 2004

Intervoice Enhances Capabilities of Speech-Enabled Retirement Services Application for Diversified Investment Advisors

DALLAS - Diversified Investment Advisors increases customer service levels and decreases call volumes with improved Intervoice solution.
Speech Technology Digest, Posted 01 Apr 2004

Tell-Eureka Launches LevelOne Virtual CSR Voice Self-Service Application on Microsoft Speech Server 2004

NEW YORK - Tell-Eureka extends its commitment to open standards with support for SALT.
Speech Technology Digest, Posted 01 Apr 2004

Hex Signs Greater Reykjavik Transport

REYKJAVIK, Iceland - Hex Software has signed Greater Reykjavik Transport for a voice enabled information service based on Hexia MC, Hex's Mobile Content platform.
Speech Technology Digest, Posted 01 Apr 2004

Knowles Acoustics and MEMSCAP Form Strategic Partnership

ITASCA, Ill. - Knowles Acoustics announced it has chosen MEMSCAP as a source for the manufacture of its silicon microphones' MEMS wafers.
Speech Technology Digest, Posted 01 Apr 2004

Eicon Networks Integrates with Envox 5 Communications Development Platform to Provide Advanced Application Development and Management Capabilities for Diva Server

MONTREAL, Canada - Integration enables solutions for voice, speech and conferencing.
Speech Technology Digest, Posted 01 Apr 2004

Ericsson Launches "Talking Intranet" for Ericsson Employees

OLTEN, Switzerland and DUBLIN, Ireland - Ericsson employees in Germany, Austria and Switzerland are now able to access internal company information via "Outspoken" service.
Speech Technology Digest, Posted 01 Apr 2004

Voice.Trust Expands Management Team

MUNICH, Germany - Voice.Trust announces the appointment of Avery Glasser as vice president of product management.
Speech Technology Digest, Posted 01 Apr 2004

Verizon Wireless Achieves Highest Scores In VocaLabs SectorPulse Wireless Report

EDEN PRAIRIE, Minn. - Vocal Laboratories issues its SectorPulse quarterly report for mobile phone-carriers comparing the quality of customer care.
Speech Technology Digest, Posted 01 Apr 2004

First European Speech Group Unveils New Name: Acapela Group

BELGIUM, FRANCE and SWEDEN - Following the merger in January of Babel Technologies, Elan Speech and Babel Infovox, the newly formed company is called Acapela Group.
Speech Technology Digest, Posted 01 Apr 2004

Kurzweil 3000 Offers New Voices

NEW ORLEANS - Kurzweil adds NeoSpeech VoiceText TM natural sounding voices option to assistive technology reading software.
Speech Technology Digest, Posted 01 Apr 2004

IBM in the Leader Quadrant in IVR and EVR Solutions Magic Quadrant

SOMERS, NY - The study indicates that the most important product selection criteria are vendor vision, product features, platform scalability and ease of integration.
Speech Technology Digest, Posted 01 Apr 2004

AVST Launches Second-Generation Enterprise Communications Application

FOOTHILL RANCH, Calif. - CallXpress 7.0 Addresses Growing Requirement for Anytime-Anywhere Access to Corporate Voice and Data Infrastructure.
Speech Technology Digest, Posted 01 Apr 2004

Archway Marketing Services Implements Software from Witness Systems

ATLANTA - Archway Marketing Services® has deployed the eQuality® customer interaction recording software from Witness Systems.
Speech Technology Digest, Posted 01 Apr 2004

MapQuest and NetByTel Partner to Add Speech Recognition to Location Finder

DENVER, Colo. and BOCA RATON, Fla. - Companies now offering customers the ability to locate businesses on the Web or over the telephone.
Speech Technology Digest, Posted 01 Apr 2004

General Voice Releases New P2P Call/Conferencing Software

DUDLEY, Mass. - General Voice releases P2P call/conferencing software that instantly provides automatic text transcripts with full audio record.
Speech Technology Digest, Posted 01 Apr 2004

Witness Systems Adds Speech Analytics Solution to Its eQuality Workforce Optimization Suite

TORONTO and ATLANTA - eQuality CallMiner application analyzes interactions for further assessment.
Speech Technology Digest, Posted 01 Apr 2004

Toshiba Accentuates the Natural with New Text-to-Speech Solution

CAMBRIDGE, United Kingdom - Toshiba Research Europe Limited has pioneered a new solution that will improve embedded TTS technology.
Speech Technology Digest, Posted 01 Apr 2004

Aspect Communications Announces Aspect Customer Self-Service Version 7.0

From e-consultancy.com, Copyright 2004
Aspect Communications Corporation has upgraded its customer self-service solution.
Speech Technology Digest, Posted 01 Apr 2004

Empire Medicare Improves Provider Self-Service with Speech System from MicroAutomation and ScanSoft

MANASSAS, Va. and PEABODY, Mass. - Developed in three months, speech system effectively handles nearly 70 percent of routine incoming calls.
Speech Technology Digest, Posted 01 Apr 2004

Gartner's Cool Vendor Report Names Unveil Technologies

WALTHAM, Mass. - Unveil was the only voice self service platform company included in the report.
Speech Technology Digest, Posted 01 Apr 2004

Voxify Introduces Automated Agents for Travel Industry Call Centers

Speech-driven automated call center agents have the conversational skills to handle advanced customer service calls.
Speech Technology Digest, Posted 01 Apr 2004

Voice Web Solutions Releases Voice Web Studio 1.5 for Macromedia Dreamweaver MX 2004

SEATTLE - New version builds foundation for adoption of SALT.
Speech Technology Digest, Posted 01 Apr 2004

Acoustic Technologies Introduces the ATH3001 IC for Hands-Free Car Kits

MESA, Ariz. - The ATH3001 provides improved speech intelligibility with high speaker volume in noisy car environments.
Speech Technology Digest, Posted 01 Apr 2004

Hex Software Announces Speech Enabled RSS Reader

REYKJAVIK, Iceland - Hex Software announced the availability of a Speech Enabled RSS reader.
Speech Technology Digest, Posted 01 Apr 2004

SoundClear Software for Mobile Handsets Provides Enhanced Speakerphone Performance

MESA, Ariz. - Acoustic Technologies now shipping ATS5500 speakerphone software.
Speech Technology Digest, Posted 01 Apr 2004

SandCherry Announces Delivery of Simplified Multimodal Solutions

ATLANTA - Cost-effective deployment of data services with integrated voice capability directly to BREW, J2ME and Symbian devices.
Speech Technology Digest, Posted 01 Apr 2004

Apptera Introduces Name and Address Capture Application

SAN BRUNO, Calif. - Solution records caller information for financial services and other industries at a fraction of the cost of live agents.
Speech Technology Digest, Posted 01 Apr 2004