Speech Technology Magazine

 

Speech Technology Digest

Orderscape Voice Technology Announces Full-Menu Ordering Certification by Amazon

Orderscape.com, an order automation and voice technology software company, announced a full-menu ordering certification by Amazon for Fazoli's restaurants. Fazoli's customers can now order meals via natural language processing as an Alexa skill at some locations.
Speech Technology Digest, Posted 22 Feb 2018

SoundHound Inc. Expands Houndify Voice AI Platform’s Multi-Language Text-to-Speech Support With Acapela Group Partnership

SoundHound Inc., a provider of voice-enabled AI and conversational intelligence technologies, expanded the multi-language text-to-speech (TTS) offerings for its Houndify voice AI platform through a partnership with Acapela Group, a provider of voice and speech solutions.
Speech Technology Digest, Posted 22 Feb 2018

Chatbots to Handle 25% of Customer Service and Support by 2020

According to Gartner, 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020 -- up from less than 2% in 2017. More than half of organizations have already invested in VCAs for customer service as they realize the advantages of automated self-service.
Speech Technology Digest, Posted 22 Feb 2018

[24]7.ai Releases Virtual Agent with Integrated Conversational and  Informational Capabilities

[24]7.ai, a provider of intent-driven customer experience solutions, announced its Winter 2018 Release, which enhances the company's flagship product [24]7 AIVA, to support both informational and conversational journeys in a single solution.
Speech Technology Digest, Posted 20 Feb 2018

Winscribe Enhances Clinical Correspondence Capabilities with the Release of Winscribe Text Version 8.5

Winscribe announced the launch of Winscribe Text version 8.5.
Speech Technology Digest, Posted 20 Feb 2018

CallVU’s Conversational IVR Combines Voice Assistance Technology with Visual Customer Experience

CallVU, a provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced the newest addition to its Digital Engagement Platform, Conversational IVR.
Speech Technology Digest, Posted 20 Feb 2018

Speechmatics Launches Global English, an Accent-Agnostic Language Pack for Speech-to-Text Transcription

Speechmatics announced the launch of Global English, a single English language pack supporting all major English accents for use in speech-to-text transcription.
Speech Technology Digest, Posted 20 Feb 2018

PromptSmart Pro Speech Recognition-Based Teleprompter App Now Available on Android

PromptSmart, a teleprompter app announced the launch of its PromptSmart Pro app for Android. All of the features users love about PromptSmart Pro are included, plus a new look and feel.
Speech Technology Digest, Posted 16 Feb 2018

Move Over Silicon Valley, Speech Valley is Growing

Want to be at the heart of the speech recognition revolution? You might have to move to China—specifically Hefei, Anhui province. Plans have been announced to build a hub for companies working on speech recognition technologies.
Speech Technology Digest, Posted 16 Feb 2018

Nuance Advances Text-to-Speech Technology through Deep Learning

Nuance Communications, Inc. announced that it has advanced its text-to-speech (TTS) technology with deep neural networks (DNN) to deliver a new standard of quality, reducing errors by 40% compared to previous speech synthesis techniques.
Speech Technology Digest, Posted 15 Feb 2018

Amazon is Making Alexa Smarter with an AI Chip

According to The Information, Amazon may be looking to make Alexa even smarter with the help of an AI chip. What's more is that the company is reportedly designing the chip itself, with an aim toward improving Alexa's ability to answer your questions quickly.
Speech Technology Digest, Posted 15 Feb 2018

GreenKey Voice-Enables Wall Street Via OpenFin

GreenKey Technologies, creator of patented voice software with integrated speech recognition designed for the financial markets, announced that the firm will release its voice API through OpenFin's plugin architecture. OpenFin is the secure desktop operating system used by 45 of the world's banks. The move brings the voice software to potentially thousands of new users at hundreds of firms and creates the first industry standard for adding voice to a firm's applications.
Speech Technology Digest, Posted 14 Feb 2018

Evorus Combines AI and Crowd Sourcing for a Smarter Chatbot

Carnegie Mellon University researchers say they "have created a conversational agent that is tough to stump." How? By adding humans into the mix. The chatbot system is called Evorus.
Speech Technology Digest, Posted 13 Feb 2018

Visionstate Corp. Announces Final TSXV Approval for Chatbot Acquisition

Visionstate Corp. announced that it has received final TSX Venture Exchange approval for the expedited acquisition of Montreal-based Chatbot Incubator. Pursuant to the terms of the Transaction, Visionstate has purchased 30% of the shares held by Chatbot shareholders in exchange for 4,000,000 common shares of Visionstate at a deemed price of $0.065 per common share, for the consideration of $260,000. 
Speech Technology Digest, Posted 13 Feb 2018

HP Printers Now Answer to Alexa's Voice Commands

HP says it's Skill Printer will print anything from forms to coloring pages with a simple, "Alexa, ask my printer to…" command.
Speech Technology Digest, Posted 10 Feb 2018

Consumers Say No to Chatbot Silos in US and UK Survey

eGain, a provider of cloud-based customer engagement solutions, announced that chatbot silos are the biggest hurdle for consumers in using virtual assistants. The finding is from an independent survey of 3,000 consumers, conducted by Chatbots.org.
Speech Technology Digest, Posted 09 Feb 2018

Telefonica Introduces Speech Recognition App for Users with Hearing Loss

Voice recognition technology allows the Breaking Sound Barriers app uses voice recognition technology to subtitle teachers and lecturers in real time.
Speech Technology Digest, Posted 09 Feb 2018

WP Engine Using Amazon Web Services to Bring Voice Technology to WordPress Websites

WP Engine, a WordPress digital experience platform, announced its collaboration with Amazon Web Services (AWS) to launch the Amazon Polly plugin, which transforms text into lifelike speech. With the assistance of the Amazon Polly plugin, publishers can turn their written content into podcasts to reach consumers on the go.
Speech Technology Digest, Posted 08 Feb 2018

Envision Partners with AVST

Envision, a contact center workforce optimization provider, announced that it has entered into a partnership agreement with Applied Voice & Speech Technologies, Inc. (AVST), provider in the field of enterprise communications solutions.
Speech Technology Digest, Posted 08 Feb 2018

Bright Pattern Expands into Singapore

Bright Pattern has extended its cloud contact center service to Singapore.
Speech Technology Digest, Posted 06 Feb 2018

Essence Connects to Google Assistant

Essence's WeR@Home allows users to connect smart home systems with voice commands through Google Assistant.
Speech Technology Digest, Posted 06 Feb 2018

CallRail Launches Call Highlights Feature

AI-driven feature proactively recommends additional, customized keywords to help marketers better understand why customers are picking up the phones. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 02 Feb 2018

Sensory Brings TrulyHandsfree to Avaya Phones

Sensory's TrulyHandsfree always-listening voice control allows Avaya Vantage phone users to make calls, video conference, and check voicemail by voice.
Speech Technology Digest, Posted 02 Feb 2018

LogiNext Enables Voice-Enabled Logistics

Voice-controlled solution integrates with digital assistants to provide last-mile guidance.
Speech Technology Digest, Posted 01 Feb 2018

Provana Incorporates CallMiner Eureka Speech Analytics into Its ICAP Solution

Provana is offering Eureka speech analytics as part of its Integrated Call Analytics Platform (ICAP). (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 30 Jan 2018

TranscriptionWing Launches Clean-Up Service for Automated Transcripts

Offering relies on human transcribers to clean up machine-generated transcripts for greater accuracy.
Speech Technology Digest, Posted 30 Jan 2018

NoteSwift Integrates Virtual Assistant to athenahealth

NoteSwift's Samantha virtual assistant helps doctors dictate into their athenahealth electronic health records.
Speech Technology Digest, Posted 30 Jan 2018

Digital DataVoice Becomes a LumenVox Skills Certified Partner

Digital DataVoice implements LumenVox speech enabled solutions on all major IVR platforms
Speech Technology Digest, Posted 29 Jan 2018

In-Car Voice Needs a Refresh, Strategy Analytics Suggests

Automotive voice suppliers will need to focus more on allowing consumers to use their own preferred technologies.
Speech Technology Digest, Posted 29 Jan 2018