Speech Technology Magazine

Speech Technology Digest

Hyatt Selects Unify for Global Reservations and Customer Support Centers

Unify's OpenScape contact center solution delivers needed analytics, flexibility, and reliability to the hotel chain.
Speech Technology Digest, Posted 06 May 2014

RadNet Deploys Nuance PowerScribe 360

RadNet, the largest provider of outpatient imaging, will deploy Nuance PowerScribe 360 across its entire network.
Speech Technology Digest, Posted 06 May 2014

Mitel Launches Cloud-Based MiContact Center Live Service

Mitel's MiContact Center Live offers WebRTC and social media support via a cloud model.
Speech Technology Digest, Posted 05 May 2014

Nuance Revamps NDEV Mobile Developer Program

Program offers improved service models, speech customization, and expanded cross-platform support.
Speech Technology Digest, Posted 05 May 2014

Genesys Acquires OVM Solutions

Genesys' acquisition of OVM adds to its portfolio of automated proactive messaging solutions.
Speech Technology Digest, Posted 05 May 2014

Speech Processing Solutions Introduces Philips SpeechLive Cloud Dictation and Philips SpeechScribe Transcription

Cloud-based dictation, transcription, and secure storage services provide voice technology efficiency.
Speech Technology Digest, Posted 30 Apr 2014

CloudTalk Releases Voice App Just Sayin’

Just Sayin' enables Twitter and Facebook users to embed audio, video, images, and text from just one platform.
Speech Technology Digest, Posted 30 Apr 2014

Vangard Voice Partners with Stay-Linked for Mobile Voice Productivity Solutions

Partnership yields a mobile solution built on the AccuSpeech platform.
Speech Technology Digest, Posted 29 Apr 2014

Vysk Unveils Voice Encryption for Apple and Samsung Smartphones

The new Vysk QS1 Case for Apple and Samsung smartphones encrypts communications and prevents a metadata trail.
Speech Technology Digest, Posted 28 Apr 2014

NeoSpeech Releases New US English Female TTS Voice

Ashley is added to NeoSpeech's text-to-speech portfolio.
Speech Technology Digest, Posted 28 Apr 2014

Inbound Call Experts to Deploy CallMiner Eureka Speech Analytics

Inbound Call Experts will use speech analytics insights to improve call center operations and ensure PCI compliance.
Speech Technology Digest, Posted 25 Apr 2014

Adtech Global Debuts Ignite Speech Analytics Program

Ignite leverages Verint's Impact 360 Speech Analytics suite to offer contact centers the business impact of speech analytics.
Speech Technology Digest, Posted 24 Apr 2014

Plum Voice VoiceTrends Call Analytics Is Now PCI-Compliant

Financial services and healthcare companies can now leverage call analytics without compromising sensitive data.
Speech Technology Digest, Posted 24 Apr 2014

Verint Impact 360 Speech Analytics Helps Shanghai Unicom Hear the Voice of Its Customers

Chinese telecom provider captures, analyzes, and responds to customer insights using speech analytics from Verint.
Speech Technology Digest, Posted 23 Apr 2014

Uptivity Earns Elite Partner Status from NACR

NACR and Uptivity join forces to deliver contact center and workforce optimization solutions.
Speech Technology Digest, Posted 22 Apr 2014

NovoSpeech Receives Patent for Speech Recognition Technology

NovoSpeech's virtual microphone array technology improves speech recognition in noisy environments.
Speech Technology Digest, Posted 22 Apr 2014

CorvisaCloud Delivers Contact Center Flexibility with Voice and SMS Platform

The CorvisaOne platform allows developers to build voice and SMS apps from scratch or leverage and customize a la carte components of the CorvisaOne product suite, such as phone extensions, call queues, or lead management features. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 22 Apr 2014

Vuzix and Evolar Introduce Smartpick Warehousing App

Smartpick uses Vuzix's voice-enabled M100 smartglasses.
Speech Technology Digest, Posted 22 Apr 2014

NXP Adds LifeVibes VoiceExperience to Samsung Galaxy S5

NXP's LifeVibes facilitates voice conferencing and chat applications.
Speech Technology Digest, Posted 22 Apr 2014

West to Acquire SchoolMessenger

West will acquire Reliance Holding, a mass messaging service for the education market.
Speech Technology Digest, Posted 14 Apr 2014

Uptivity Partners with New Leaf Service Contracts

Service protection plan provider New Leaf will leverage Uptivity's workforce optimization solutions to improve the customer experience.
Speech Technology Digest, Posted 14 Apr 2014

TXU Energy Introduces Ivy, a Virtual Customer Care Assistant

Ivy is an IVR tool that answers customer calls and addresses common customer issues.
Speech Technology Digest, Posted 14 Apr 2014

Agnitio Releases Kivox 4.1 Mobile Voice Biometrics Solution

The latest version of the Agnitio Kivox software platform delivers stronger anti-spoofing technology.
Speech Technology Digest, Posted 11 Apr 2014

NeoSpeech Releases New Text-to-Speech App

Apps offers 14 professional male and female voices in seven languages.
Speech Technology Digest, Posted 10 Apr 2014

BigHand Releases Version 4.5 of Its Dictation Software

BigHand's latest release further enhances the accuracy of speech recognition.
Speech Technology Digest, Posted 09 Apr 2014

TELUS Selects Enghouse Interactive to Support Cloud Contact Centers in Canada

TELUS will leverage Enghouse Contact Center: Service Provider platform to offer contact center in the cloud.
Speech Technology Digest, Posted 07 Apr 2014

AppTek Integrates Omnifluent Technology with AP ENPS

AppTek's Omnifluent transcription and translation products are now available through AP's news production system.
Speech Technology Digest, Posted 04 Apr 2014

Voxsmart Teams with Fonetic as VSmart Goes Live

Voxsmart has added Fonetic's compliance analysis and reporting to its VSmart platform for call recording.
Speech Technology Digest, Posted 03 Apr 2014

Acapela Releases Bilingual English/Spanish Voice Rodrigo

Rod/Rodrigo speaks both Spanish and English, and even a little "Spanglish."
Speech Technology Digest, Posted 02 Apr 2014