Speech Technology Magazine

Speech Technology Digest

CGS, NICE, and Presence Technology Team Up for Hosted Contact Center Solution

CirriusImpact blends the NICE SmartCenter suite of workforce optimization solutions with Presence Technology solutions.
Speech Technology Digest, Posted 19 May 2011

j2 Global Communications Releases Call Recorder

eVoice lets users capture, play, review, and reference calls made or received on any phone.
Speech Technology Digest, Posted 19 May 2011

Lucas Adds Speedometer Feature to Jennifer Voice-Picking Solution

New features extend the labor management and productivity reporting capabilities of the Jennifer solution from Lucas Systems.
Speech Technology Digest, Posted 18 May 2011

Voxware Releases New Version of Voxware 3 Software

Version 4.1 features "bucket brigade" picking capabilities and batch and split assigning.
Speech Technology Digest, Posted 18 May 2011

Five9 and NICE Partner on Cloud-Based Analytics

Five9 to host and resell NICE solutions for quality and workforce management.
Speech Technology Digest, Posted 17 May 2011

Ifbyphone Launches Voice-Based Marketing Platform for Real Estate

The solution empowers agents to manage hot leads and track calls to prove marketing ROI.
Speech Technology Digest, Posted 17 May 2011

Nuance Extends Mobile Developer Program to China

Dragon Mobile SDK now supports Mandarin Chinese, allowing Chinese developers to voice-enable apps.
Speech Technology Digest, Posted 16 May 2011

PhoneTap 1.3 iPhone App Released

Clever Panda has released PhoneTap 1.3 for iPhone, an app that lets users record outgoing calls.
Speech Technology Digest, Posted 13 May 2011

M5 Networks Launches New Recording Solution

M5 Replay allows business to record phone conversations and retrieve the recordings via a Web interface.
Speech Technology Digest, Posted 12 May 2011

RedPrairie and Voxware Deliver Jointly Developed Voice Solutions

Customers go live and improve efficiencies in their warehouse operations.
Speech Technology Digest, Posted 12 May 2011

VoxGen Awarded Grant from Germany’s Ministry of Economics and Technology

The grant will be used to improve cross-channel customer experiences.
Speech Technology Digest, Posted 12 May 2011

Klausner Files More Visual Voicemail Patent Lawsuits

Eleven firms are named in the latest patent infringement cases
Speech Technology Digest, Posted 11 May 2011

T-Mobile Netherlands Selects Voxeo for Self-Service Portal

The telecom carrier has deployed Voxeo's VoiceObjects technology to deliver personalized self-service.
Speech Technology Digest, Posted 11 May 2011

Mobile Voice2Dox Medical Dictation App Now Available for iPhone

Doctors can now use their iPhones to dictate medical cases and streamline workflow.
Speech Technology Digest, Posted 09 May 2011

New App Lets Voices Be Heard on Facebook and Twitter

ShoutOmatic lets users record voice messages to post on social media sites.
Speech Technology Digest, Posted 06 May 2011

3M Releases New Mobile Apps for Doctors

Advanced dictation application is among a suite of apps built especially for doctors making the rounds.
Speech Technology Digest, Posted 04 May 2011

Ifbyphone Widget Brings Calls into Zendesk's Customer Support Platform

The Ifbyphone Widget integrates call handling, management, and other functionalities into the Zendesk platform.
Speech Technology Digest, Posted 04 May 2011

Loquendo Provides the Voice of Telefonica

The Telefonica brand speaks to customer care and other services with a custom synthetic voice.
Speech Technology Digest, Posted 03 May 2011

CallMiner Delivers Speech Analytics in the Telco Cloud

New delivery method promises to revolutionize an organization's ability to instantly extract customer intelligence.
Speech Technology Digest, Posted 03 May 2011

CSI Releases New Virtual Observer Call Recording Suite

The latest version of Virtual Observer features a new Web interface, enhanced analytics, and quality optimization tools.
Speech Technology Digest, Posted 03 May 2011

Suffolk County Courts Employ Mass Notification System

Desktop Alert chosen for information dissemination and alert automation to 1,000 Suffolk County Court employees.
Speech Technology Digest, Posted 29 Apr 2011

Qwest, Panasonic, Avaya, and Yahoo! License Klausner's Visual Voicemail

Klausner settles its patent infringement lawsuits with the four firms, which were named as defendants.
Speech Technology Digest, Posted 29 Apr 2011

True Voice Technologies Launches Talk-2-Me

Talk-2-Me, a new software-as-a-service solution, offers a cost-effective way for customers to contact companies and individuals.
Speech Technology Digest, Posted 28 Apr 2011

Maine Relay Begins Offering Mobile Captions Service

Hamilton Relay's Voice Carry Over (VCO) capabilities are now available via mobile device for residents of Maine.
Speech Technology Digest, Posted 28 Apr 2011

Hamilton Relay to Caption Calls for Captioned Telephone

Company adding positions to its headquarters in Aurora, Nebraska to handle captioned telephone calls.
Speech Technology Digest, Posted 27 Apr 2011

IVR Technology Group Announces iChat SMS Text Chat

New app lets users communicate with agents via text to a live agent or IVR.
Speech Technology Digest, Posted 26 Apr 2011

West Acquires Smoothstone IP Communications

The deal expands West's cloud-based unified communications and VoIP solutions portfolio.
Speech Technology Digest, Posted 21 Apr 2011

Philips Releases SpeechExec Enterprise Version 4.0

New SpeechExec Enterprise 4.0 boosts Citrix-ready status, a refreshed interface design, and advanced speech-recognition workflow.
Speech Technology Digest, Posted 21 Apr 2011

IVR Technology Group Releases iCall

iCall is a feature-rich, streamlined approach to automated outbound call processing.
Speech Technology Digest, Posted 20 Apr 2011