Speech Technology Magazine

 

Speech Technology Digest

Interactive Intelligence Offers Support for Microsoft Lync Server 2010

Solution designed to streamline communications for contact center agents and business users.
Speech Technology Digest, Posted 18 Nov 2010

Five9 Announces Cloud Computing Platform for Call Centers, Version 2

New version of industry-first cloud computing platform for call centers includes additional APIs and advanced integration capabilities.
Speech Technology Digest, Posted 17 Nov 2010

OAISYS Call Recording Solution Rated Avaya-Compliant

Call recording and interaction management application is compatible with key Avaya contact center and IP telephony solutions.
Speech Technology Digest, Posted 16 Nov 2010

Hamilton Mobile CapTel Launches New Browser Solution for Android

Captions of phone conversations are now available for Android, iPhone, and BlackBerry with advanced network capabilities.
Speech Technology Digest, Posted 16 Nov 2010

Five9 Releases Cloud-Based IVR with Speech Recognition

New self-service interactive voice response with speech recognition is available as a Five9 Virtual Call Center option or as a standalone solution for advanced voice self-service applications.
Speech Technology Digest, Posted 16 Nov 2010

CosmoCom and CSD Improving Communications for Deaf and Hearing Impaired

Upgraded call center infrastructure helps secure government contracts for the disabled.
Speech Technology Digest, Posted 16 Nov 2010

Cheetah Software Integrates CoPilot Live GPS Navigation Software

New plug-in maximizes map guidance with spoken turn-by-turn directions.
Speech Technology Digest, Posted 11 Nov 2010

OAISYS Releases New Talkument and Tracer Solutions

New versions strengthen enterprise call recording performance with expanded scalability and increased cost efficiencies.
Speech Technology Digest, Posted 11 Nov 2010

Calabrio to Support Cisco's Media Capture Platform

Calabrio customers can now leverage new recording architecture for call recording, contact center quality management, and speech analytics applications.
Speech Technology Digest, Posted 11 Nov 2010

Algonquin College Targets Student Retention with Vocantas IVR

First-year students engage with the college via email, blog, and text.
Speech Technology Digest, Posted 09 Nov 2010

Phone.com Launches Text VoiceMail

Fully automated text voicemail transcriptions is now available to all Phone.com customers.
Speech Technology Digest, Posted 09 Nov 2010

SoftSyl Technologies Releases VoiceXML Platform for Asterisk

SoftSyl's AsterUVX brings open-source telephony to enterprise level for small and midsize call centers.
Speech Technology Digest, Posted 08 Nov 2010

Consumer Cellular and Hamilton Relay Premiere Mobile Captions Service

Service is similar to closed-captioning for television programming.
Speech Technology Digest, Posted 08 Nov 2010

VoiceCloud Releases Telephone App Suite

New VCX Platform features mailbox options, multiple numbers, conference calling, voicemail-to-text transcription, and more.
Speech Technology Digest, Posted 05 Nov 2010

Aldata to Resell LXE's Voice-Directed Warehousing

Aldata will offer LXE's ToughTalk technology as part of its warehouse voice solution.
Speech Technology Digest, Posted 05 Nov 2010

Loquendo TTS Integrated into Beyo Translating App for iPhone

SnapTranslate gives iPhone users rapid translations leveraging Loquendo TTS.
Speech Technology Digest, Posted 04 Nov 2010

MicroAutomation Deploys Two IVRs for Washington Utility

Customer care and inspection scheduling applications fielded to assist customers without the aid of a call center agent.
Speech Technology Digest, Posted 03 Nov 2010

inContact Expands Cloud-Based Call Center Operations to Europe

The company continues global expansion with new London office, patent-pending voice gateway technology, new 1,300-seat European customer, and extended support for existing multinational customers.
Speech Technology Digest, Posted 03 Nov 2010

Loquendo Talks to Commuters

Following a deal with Mentor Engineering, TTS announces bus and train stops and route information.
Speech Technology Digest, Posted 02 Nov 2010

CosmoCom Names New VP of Development

Avi Silber is expected to build on the growth and success of leading call center technology.
Speech Technology Digest, Posted 27 Oct 2010

Aastra and Benbria Collaborate to Deliver Intelligent Notification Solution

BlazeCast is a multimodal notification system that enables faster delivery of vital information and response to critical issues.
Speech Technology Digest, Posted 26 Oct 2010

Iperia Announces Visual Messaging for BroadWorks

Integrated solution simplifies access to voice messages through mobile devices for BroadWorks customers.
Speech Technology Digest, Posted 26 Oct 2010

Philips’ SpeechMike Dictation Microphone Recognized for High-Quality Performance

Newest audio recording device given highest rating for superior integration with Dragon NaturallySpeaking 11
Speech Technology Digest, Posted 26 Oct 2010

Professional Automation Services Hires Pronexus VBVoice

Pronexus' IVR toolkit will help PAS develop upgrades to its employee payroll application.
Speech Technology Digest, Posted 21 Oct 2010

CosmoCom Contact Center Technology Serves Israeli Municipalities

Israeli outsourcer Milgam uses Virtual Call Center to improve collections for utilities and local authorities.
Speech Technology Digest, Posted 19 Oct 2010

Nexidia Secures $23 Million in New Equity Funding

The company seeks to extend growth and operational capacity and to develop and protect its original research.
Speech Technology Digest, Posted 18 Oct 2010

Lucas Systems Enhances Jennifer VoicePlus System With Serenade Speech Recognition Platform

Breakthrough speech recognition technology for voice picking and other warehouse applications accelerates training for new users while providing unprecedented accuracy in challenging environments.
Speech Technology Digest, Posted 15 Oct 2010

8x8 Partners With Polycom

The deal brings Polycom's IP telephony and unified communications solutions to 8x8 Virtual Office Hosted VoIP subscribers.
Speech Technology Digest, Posted 14 Oct 2010