Speech Technology Magazine

 

Speech Technology Digest

Lambert Smith Hampton Deploys Digital Dictation from BigHand

U.K. property consultancy Lambert Smith Hampton completed the roll out of digital dictation software from BigHand to drive efficiency and enable work-sharing between secretaries across five office locations.
Speech Technology Digest, Posted 20 Nov 2007

Leaco Rural Telephone Co-op Selects VoiceVerified to Protect Customers

Leaco's Verbal ID is the nation's first deployment of a voice biometric identity authentication service by a telephone company.
Speech Technology Digest, Posted 13 Nov 2007

DIRECTV Expands its NICE SmartCenter Environment

Provider of digital television entertainment to implement the solution in five sites for 2,700 agents.
Speech Technology Digest, Posted 13 Nov 2007

Angel.com Partners with TARGUSinfo

Partnership expanded between Angel.com voice solution and TARGUSinfo On-Demand Information Services
Speech Technology Digest, Posted 13 Nov 2007

SpeechStorm Opens Office in Scotland

New location follows Stirling Council choice of SpeechStorm to measure call center service quality.
Speech Technology Digest, Posted 13 Nov 2007

Valerie Wilson Travel Contracts Reservation Center for Call Center Services

Valerie Wilson Travel, a New York-based travel management company, contracted with Reservation Center to offer clients after-hours call support services, including VIP Desk services, beginning next month.
Speech Technology Digest, Posted 13 Nov 2007

Intervoice Introduces Speaker Verification with New Banking Application

Financial institutions offer customers fraud protection, satisfy government compliance mandates with Intervoice Banking 4.0.
Speech Technology Digest, Posted 13 Nov 2007

Phillips Pledges Continued Support for Medical Community

As the volume of medical information is expected to double, so too will the need for effective speech-based reporting systems.
Speech Technology Digest, Posted 01 Nov 2007

BroadSoft Launches VoIP Mash-Up with Salesforce.com

New mash-up integrates BroadSoft VoIP platform with Salesforce CRM applications, allowing users to access advanced voice features.
Speech Technology Digest, Posted 31 Oct 2007

Fluency Voice Expands Hosted Speech Self-Service Solutions to North America

Fluency Partners with Message Technologies to make speech self-service more accessible in North America.
Speech Technology Digest, Posted 31 Oct 2007

Snom, Digium Enter Strategic Partnership

Companies announce premier interoperability agreement.
Speech Technology Digest, Posted 31 Oct 2007

Active Voice Advances Unified Messaging Solution

Unified messaging provider continues to innovate with upcoming release of Repartee version 10.0
Speech Technology Digest, Posted 31 Oct 2007

NMS Communications' Open Access Products Now Available for Novell Teaming + Conferencing

NMS Open Access media processors enable single-click live voice calling directly from Novell Teaming + Conferencing for on-demand voice collaboration
Speech Technology Digest, Posted 31 Oct 2007

Frost & Sullivan Recognizes Tellme for Excellence in Hosted Voice Self-Service

Analyst firm Frost & Sullivan on Wednesday honored Microsoft's Tellme subsidiary with its 2007 North American Award for Product Line Strategy, recognizing the company for its development and deployment of large-volume voice services and platform solutions and its insight into customer needs and product demands.
Speech Technology Digest, Posted 26 Oct 2007

BigHand Releases Mobility Suite for Instant Remote Digital Dictation

Mobility tools offer efficiency boost via on-the-spot remote working and hardware convergence for professionals
Speech Technology Digest, Posted 23 Oct 2007

NSC Launches Multimedia Search Engine

Solution spots spoken words in online multimedia files
Speech Technology Digest, Posted 23 Oct 2007

Fluential Develops Speech Translation System for Physical Therapy

Fluential is developing an English/Spanish speech translation system for physical therapy that will enable physical therapists to communicate with their non-English-speaking patients without an interpreter.
Speech Technology Digest, Posted 23 Oct 2007

Angel.com Promotes Two Senior Executives

Sam Aparicio named CTO; Ashish Soni promoted to VP of Technology and Operations
Speech Technology Digest, Posted 23 Oct 2007

MicroAutomation Releases an Analytics Solution for the Utilities Industry

MicroAutomation has developed a Utilities Analytics solution to specifically help utility service providers monitor the efficiency of their call centers.
Speech Technology Digest, Posted 23 Oct 2007

Parus Interactive Awarded Patent for Speech-Activated Remote System Management

Innovation enables remote access to home and commercial systems
Speech Technology Digest, Posted 23 Oct 2007

SpeechCycle Certifies Performance of Automated Agents for Holly Connects Platform

Complex call automation is now available on the Holly Connects Platform as a premises-based managed service or hosted solution
Speech Technology Digest, Posted 23 Oct 2007

Voxeo Expands Service Delivery Throughout Europe

European subsidiary now delivers 5,000 concurrent call capacity
Speech Technology Digest, Posted 23 Oct 2007

GIPS Offering Developers Free Test Drive of Click-To-Talk Lite

Call centers can now offer true Click-To-Talk for end customers with GIPS Click-To-Talk VoIP solution
Speech Technology Digest, Posted 23 Oct 2007

Nuance Introduces Nuance Care Analytics

"No Blind Spots" Approach Delivers Comprehensive Contact Center Analytics Paired With Action Plans that Increase Automation and Improve the Customer Experience
Speech Technology Digest, Posted 23 Oct 2007

NMS Technologies Now Rated Avaya-Compliant

NMS Communications yesterday announced that its Vision Media Gateway and SS7 Signaling Server are compliant with key IP telephony and contact center solutions from Avaya.
Speech Technology Digest, Posted 12 Sep 2007

WinScribe Names New Marketing VP

WinScribe hired Brian Allan, a 20-year veteran in emerging technology markets, as its vice president of global marketing.
Speech Technology Digest, Posted 12 Sep 2007

Microsoft, Siemens VDO Team on Car Systems

Microsoft's in-car technology is getting a boost via a deal with Germany's Siemens VDO Automotive. The two firms will collaborate on a next-generation of on-board communication, navigation and entertainment systems
Speech Technology Digest, Posted 12 Sep 2007

Comverse Launches Converged Communications in America

Comverse, a supplier of software and systems enabling network-based multimedia enhanced communication and billing services, this week announced the launch of MyCall Converged Communications for the American market.
Speech Technology Digest, Posted 12 Sep 2007

Siemens Partners with INTECON to Provide UC to the Federal Government

Siemens Communications and INTECON entered into a strategic partnership that will enable both companies to better service customers in the public and private sectors.
Speech Technology Digest, Posted 12 Sep 2007