Speech Technology Magazine

 

Speech Technology News Features

Angel Voice-Enables Social Networks

New applications let users post voice files to Facebook and Twitter.
Speech Technology News Features, Posted 03 Aug 2011

Nuance Names the Winners of Its I Speak Dragon Contest

Hundreds of people shared their stories of how speech technologies help in their personal and professional lives.
Speech Technology News Features, Posted 29 Jul 2011

Nuance Powers a Reservations Self-Service System for US Airways

US Airways is the first domestic airline to offer an intelligent service experience through natural language understanding.
Speech Technology News Features, Posted 22 Jul 2011

Verint Will Acquire Vovici

The combination will create a comprehensive VoC solution with multichannel analytics, including speech, social media, email, Web chat, and enterprise feedback.
Speech Technology News Features, Posted 20 Jul 2011

Nuance Acquires Webmedx

The acquisition adds to Nuance's transcription services and clinical understanding solutions portfolio.
Speech Technology News Features, Posted 15 Jul 2011

Medquist Holdings Acquires M*Modal

The deal is worth $130 million and brings together two medical documentation leaders.
Speech Technology News Features, Posted 14 Jul 2011

SpeechCycle Awarded Patent for Spoken Language Understanding

New patent deals with error recovery when an utterance can't easily be mapped to a specific path in the call flow.
Speech Technology News Features, Posted 12 Jul 2011

HarQen Releases Symposia, a System to Capture Conversation Highlights

This new cloud-based offering dynamically transforms any conversation into an interactive synopsis.
Speech Technology News Features, Posted 01 Jul 2011

Ford and Nuance Collaborate to Advance Speech Understanding and Intent

Ford is teaming up with Nuance to research new voice recognition capabilities that will help drivers converse more easily with Ford SYNC by accurately interpreting command intent.
Speech Technology News Features, Posted 27 Jun 2011

Mindshare Combines Speech-to-Text with Analytics

Mindshare Speech-To-Text voice-of-the-customer tool transcribes customers' phone comments and uncovers actionable information.
Speech Technology News Features, Posted 24 Jun 2011

Organizations Primed for Broader Use of Unified Communications

Spending on UC solutions to outpace other IT spending for some organizations, according to a new CompTIA study.
Speech Technology News Features, Posted 20 Jun 2011

Nuance Acquires SVOX

Combined technology portfolios to drive more natural interactions with cars, mobile phones, and consumer electronics.
Speech Technology News Features, Posted 17 Jun 2011

Interactive Intelligence Releases Customer Interaction Center 4.0

Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
Speech Technology News Features, Posted 13 Jun 2011

Nuance Releases New Dragon Version and New Dragon Remote Mic App

Version 11.5 adds new social media sharing capabilities, correction and editing features, and more.
Speech Technology News Features, Posted 13 Jun 2011

One Call Now Acquires Vontoo

The mass message notification systems supplier acquires a permission-based automated marketing solutions provider.
Speech Technology News Features, Posted 09 Jun 2011

Xbox 360 Brings Voice Searches to TV

New offering combines Micrososft's Xbox and Bing technologies to let users request content by voice.
Speech Technology News Features, Posted 06 Jun 2011

Nuance Launches Complete Care Multichannel Solutions

Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
Speech Technology News Features, Posted 06 Jun 2011

SpeechTEK Europe Multimodal Challenge Winner Named

Textpilot from Norwegian company Include won the Expert's Prize in the event's new Multimodal Challenge competition.
Speech Technology News Features, Posted 27 May 2011

CCXML V1.0 Is a Proposed Recommendation

The World Wide Web Consortium issues a call for review of latest version of CCXML
Speech Technology News Features, Posted 25 May 2011

Consumers Embrace Speech to Improve Smartphone Functionality

SVOX reveals popularity of text-to-speech voices with over 340,000 downloads since engine launch; discovers consumers prefer female text-to-speech voices to male
Speech Technology News Features, Posted 23 May 2011

When Web Self-Service Fails, Customers Call the Contact Center

Customers turning to the Web first, but more than half still end up in the contact center.
Speech Technology News Features, Posted 20 May 2011

Microsoft Plans to Acquire Skype

Microsoft hopes the $8.5 billion purchase will give it a greater share of the Internet and smartphone market.
Speech Technology News Features, Posted 10 May 2011

VoiceXML Forum Names New Board of Directors

The organization also certified several leading VoiceXML 2.1 platforms.
Speech Technology News Features, Posted 06 May 2011

Verint Unveils Voice of the Customer Analytics Platform

Voice of the Customer Analytics combines all sources of customer interaction data into a single platform.
Speech Technology News Features, Posted 03 May 2011

ClickFox Reveals Customer Identification Pitfalls During Self-Service

Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Speech Technology News Features, Posted 02 May 2011

VoKnow Launches New Mobile Web Audio Experience via TTS

Listeners can create personalized news programs from millions of sources and listen anytime, anywhere via the Web, iPhone, iPad, or Android devices.
Speech Technology News Features, Posted 27 Apr 2011

Nominate the Leaders in the Industry

Speech Technology magazine is soliciting nominations for its annual Industry Awards.
Speech Technology News Features, Posted 26 Apr 2011

Loquendo TTS Powers Museum QR Codes

At Italian museums, visitors can now use their mobile phones as audio guides.
Speech Technology News Features, Posted 21 Apr 2011

Consumers Want Multichannel Customer Care Options

A new survey by Nuance signals the need for integrated inbound/outbound and multichannel platform solutions.
Speech Technology News Features, Posted 20 Apr 2011