Speech Technology Magazine

 

Speech Technology News Features

Call Logging Upgrades Available for PoliceListen to this article in TTS, powered by Loquendo

Because many of the country's public safety and emergency services agencies are using outdated and costly voice recording technologies for calls coming into 911 systems, Voice Print International launched a Technology Refresh Program to make replacing systems more affordable.
Speech Technology News Features, Posted 09 May 2008

SpinVox Makes New FriendsListen to this article in TTS, powered by Loquendo

Speech-to-text provider SpinVox announced the appointment of two executives who will spearhead its unified communications business, emphasizing the company's growing interest in the burgeoning market.
Speech Technology News Features, Posted 07 May 2008

Microsoft Expands Auto Offerings to Other ManufacturersListen to this article in TTS, powered by Loquendo

Microsoft software will come loaded into cars produced by Kia and Hyundai starting in November, when the software giant's one-year exclusivity agreement with Ford ends.
Speech Technology News Features, Posted 06 May 2008

An Auto Attendant for the Little GuyListen to this article in TTS, powered by Loquendo

Active Voice chooses LumenVox speech recognition for SPEAK, an SMB-positioned auto attendant solution.
Speech Technology News Features, Posted 06 May 2008

Call Mom for Free with AOLListen to this article in TTS, powered by Loquendo

As a special gift this Mother's Day weekend, AOL announced that calls made using the AIM Call Out service on Saturday, May 10, and Sunday, May 11, will be free.
Speech Technology News Features, Posted 06 May 2008

Microsoft Goes Automated with its Service Agent

Perhaps overshadowed by the abandoned Yahoo! acquisition, this release marks another contact center-specific offering from the software giant, and may lead to inroads with large-scale contact centers.
Speech Technology News Features, Posted 05 May 2008

Eureka! CallMiner Hopes Large Enterprises Discover Its New Release

According to Jeff Gallino, CallMiner's cofounder and chief technology officer, the speech analytics program's latest edition is primarily focused on delivering results for enterprise-level deployments.
Speech Technology News Features, Posted 02 May 2008

AT&T, Stream Energy Take Genesys’ North American Customer Innovations Awards

Companies are singled out for transforming customer service with Dynamic Contact Centers.
Speech Technology News Features, Posted 01 May 2008

The Phone Keeps Pace with the Web

Despite a rise in Web traffic for customer interactions, phone traffic has not gone down, Genesys reports.
Speech Technology News Features, Posted 30 Apr 2008

Momentum Builds for ICFD

Just a few days after officially launching its Intelligent Customer Front Door (ICFD) solution to help enterprises optimize the critical first touch point in customer care, Genesys Telecommunications Laboratories announced at its G-Force customer conference that partners and enterprises are already lining up.
Speech Technology News Features, Posted 29 Apr 2008

Nuance Speechifies Avaya's Unified MessagingListen to this article in TTS, powered by Loquendo

Nuance Communications announced today that its speech technology has been selected by Avaya to supplement the latter's unified messaging offering.
Speech Technology News Features, Posted 28 Apr 2008

VoiceXML Propels Global Investment in IVRs

In a shift to open standards, new Datamonitor statistics show approximately 69 percent of all IVR shipments will be VoiceXML-based platforms.
Speech Technology News Features, Posted 25 Apr 2008

CallMiner Awarded Speech Recognition PatentListen to this article in TTS, powered by Loquendo

The speech analytics vendor yesterday announced it was granted a patent that would allow speech recognizer outputs to increase accuracy with a new algorithm.
Speech Technology News Features, Posted 24 Apr 2008

Tellme Expands Blackberry PortalListen to this article in TTS, powered by Loquendo

Microsoft subsidiary Tellme Networks announced today the initial availability of a free local on-the-go information application to its voice portal on BlackBerry phones
Speech Technology News Features, Posted 23 Apr 2008

Partners Line Up for Microsoft Response PointListen to this article in TTS, powered by Loquendo

Microsoft has forged partnerships with Cbeyond and New Global Telecom (NGT) to provide fully-integrated voice over Internet Protocol (VoIP) services in anticipation of the summer release of Microsoft Response Point Service Pack 1.
Speech Technology News Features, Posted 21 Apr 2008

Audiopoint ‘Links’ Internet and Phone with VoiceListen to this article in TTS, powered by Loquendo

Personalized Voice Portal allows customized access to EarthLink's news and information using voice commands.
Speech Technology News Features, Posted 18 Apr 2008

Making Sure Agents Stick to the ScriptListen to this article in TTS, powered by Loquendo

KomBea's ProtoCall solution uses predefined call flows and prerecorded audio files to regulate the contact center call flow.
Speech Technology News Features, Posted 18 Apr 2008

Vlingo Named a 2008 FireStarterListen to this article in TTS, powered by Loquendo

With Yahoo's adoption of its technology, speech recognition company Vlingo has had a "hot" couple of months.
Speech Technology News Features, Posted 17 Apr 2008

Voxify Supplies Genesys with PersonalizationListen to this article in TTS, powered by Loquendo

Conversation Engine is the basis for new Intelligent Customer Front Door solution.
Speech Technology News Features, Posted 16 Apr 2008

Telrex Gets SaaS-yListen to this article in TTS, powered by Loquendo

Telrex is offering its full line of products on a monthly subscription basis.
Speech Technology News Features, Posted 15 Apr 2008

Partnership Brings Voice to an Auto AvatarListen to this article in TTS, powered by Loquendo

Virtual assistant creates a new level of customer care in online auto dealership.
Speech Technology News Features, Posted 15 Apr 2008

EveryZing RAMPs UpListen to this article in TTS, powered by Loquendo

Video search engine EveryZing announced today the launch of RAMP, a management console for the company's ezSEARCH and ezSEO hosted solutions,
Speech Technology News Features, Posted 14 Apr 2008

TTS to Bring Stories and Screenplays to LifeListen to this article in TTS, powered by Loquendo

Screaming Bee this week released ScriptVOX Studio, a text-to-speech software application to help writers prototype their stories.
Speech Technology News Features, Posted 11 Apr 2008

Contact Centers Can't Keep Up with KPIs

The findings in a recent Aberdeen study on contact center consolidation reveal a harrowing pattern of companies failing to measure key performance indicators.
Speech Technology News Features, Posted 09 Apr 2008

Nuance to Acquire eScriptionListen to this article in TTS, powered by Loquendo

Company hopes to streamline clinical documentation process to save the healthcare industry $1 billion by 2011.
Speech Technology News Features, Posted 08 Apr 2008

TTS, STT Go Virtual in New PrototypeListen to this article in TTS, powered by Loquendo

SR Virtual, a Los Angeles-based provider of voice recognition-based technologies for mobile handsets and the Internet, announced today the prototype for SendChat, a downloadable text messaging and Voice over Internet Protocol (VoIP) call application that uses proprietary speech-to-text and text-to-speech technology.
Speech Technology News Features, Posted 07 Apr 2008

Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR

The two vendors are removed from contention in the research firm's latest assessment of the interactive voice response marketplace.
Speech Technology News Features, Posted 04 Apr 2008

Nuance Enters Voicemail MarketListen to this article in TTS, powered by Loquendo

Nuance Communications yesterday released Voicemail to Text, its own version of a speech-to-text service that transcribes voicemail into readable messages.
Speech Technology News Features, Posted 02 Apr 2008

Visual Voicemail Gets Personal

Voicemail services provider YouMail is adding a free speech-to-text feature to its services.
Speech Technology News Features, Posted 01 Apr 2008