Speech Technology Magazine

 

Speech Technology News Features

Momentum Builds for ICFD

Just a few days after officially launching its Intelligent Customer Front Door (ICFD) solution to help enterprises optimize the critical first touch point in customer care, Genesys Telecommunications Laboratories announced at its G-Force customer conference that partners and enterprises are already lining up.
Speech Technology News Features, Posted 29 Apr 2008

Nuance Speechifies Avaya's Unified MessagingListen to this article in TTS, powered by Loquendo

Nuance Communications announced today that its speech technology has been selected by Avaya to supplement the latter's unified messaging offering.
Speech Technology News Features, Posted 28 Apr 2008

VoiceXML Propels Global Investment in IVRs

In a shift to open standards, new Datamonitor statistics show approximately 69 percent of all IVR shipments will be VoiceXML-based platforms.
Speech Technology News Features, Posted 25 Apr 2008

CallMiner Awarded Speech Recognition PatentListen to this article in TTS, powered by Loquendo

The speech analytics vendor yesterday announced it was granted a patent that would allow speech recognizer outputs to increase accuracy with a new algorithm.
Speech Technology News Features, Posted 24 Apr 2008

Tellme Expands Blackberry PortalListen to this article in TTS, powered by Loquendo

Microsoft subsidiary Tellme Networks announced today the initial availability of a free local on-the-go information application to its voice portal on BlackBerry phones
Speech Technology News Features, Posted 23 Apr 2008

Partners Line Up for Microsoft Response PointListen to this article in TTS, powered by Loquendo

Microsoft has forged partnerships with Cbeyond and New Global Telecom (NGT) to provide fully-integrated voice over Internet Protocol (VoIP) services in anticipation of the summer release of Microsoft Response Point Service Pack 1.
Speech Technology News Features, Posted 21 Apr 2008

Audiopoint ‘Links’ Internet and Phone with VoiceListen to this article in TTS, powered by Loquendo

Personalized Voice Portal allows customized access to EarthLink's news and information using voice commands.
Speech Technology News Features, Posted 18 Apr 2008

Making Sure Agents Stick to the ScriptListen to this article in TTS, powered by Loquendo

KomBea's ProtoCall solution uses predefined call flows and prerecorded audio files to regulate the contact center call flow.
Speech Technology News Features, Posted 18 Apr 2008

Vlingo Named a 2008 FireStarterListen to this article in TTS, powered by Loquendo

With Yahoo's adoption of its technology, speech recognition company Vlingo has had a "hot" couple of months.
Speech Technology News Features, Posted 17 Apr 2008

Voxify Supplies Genesys with PersonalizationListen to this article in TTS, powered by Loquendo

Conversation Engine is the basis for new Intelligent Customer Front Door solution.
Speech Technology News Features, Posted 16 Apr 2008

Telrex Gets SaaS-yListen to this article in TTS, powered by Loquendo

Telrex is offering its full line of products on a monthly subscription basis.
Speech Technology News Features, Posted 15 Apr 2008

Partnership Brings Voice to an Auto AvatarListen to this article in TTS, powered by Loquendo

Virtual assistant creates a new level of customer care in online auto dealership.
Speech Technology News Features, Posted 15 Apr 2008

EveryZing RAMPs UpListen to this article in TTS, powered by Loquendo

Video search engine EveryZing announced today the launch of RAMP, a management console for the company's ezSEARCH and ezSEO hosted solutions,
Speech Technology News Features, Posted 14 Apr 2008

TTS to Bring Stories and Screenplays to LifeListen to this article in TTS, powered by Loquendo

Screaming Bee this week released ScriptVOX Studio, a text-to-speech software application to help writers prototype their stories.
Speech Technology News Features, Posted 11 Apr 2008

Contact Centers Can't Keep Up with KPIs

The findings in a recent Aberdeen study on contact center consolidation reveal a harrowing pattern of companies failing to measure key performance indicators.
Speech Technology News Features, Posted 09 Apr 2008

Nuance to Acquire eScriptionListen to this article in TTS, powered by Loquendo

Company hopes to streamline clinical documentation process to save the healthcare industry $1 billion by 2011.
Speech Technology News Features, Posted 08 Apr 2008

TTS, STT Go Virtual in New PrototypeListen to this article in TTS, powered by Loquendo

SR Virtual, a Los Angeles-based provider of voice recognition-based technologies for mobile handsets and the Internet, announced today the prototype for SendChat, a downloadable text messaging and Voice over Internet Protocol (VoIP) call application that uses proprietary speech-to-text and text-to-speech technology.
Speech Technology News Features, Posted 07 Apr 2008

Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR

The two vendors are removed from contention in the research firm's latest assessment of the interactive voice response marketplace.
Speech Technology News Features, Posted 04 Apr 2008

Nuance Enters Voicemail MarketListen to this article in TTS, powered by Loquendo

Nuance Communications yesterday released Voicemail to Text, its own version of a speech-to-text service that transcribes voicemail into readable messages.
Speech Technology News Features, Posted 02 Apr 2008

Visual Voicemail Gets Personal

Voicemail services provider YouMail is adding a free speech-to-text feature to its services.
Speech Technology News Features, Posted 01 Apr 2008

IVRs Seek Tighter SecurityListen to this article in TTS, powered by Loquendo

Voxeo and VoiceVerified partnership is the latest in a string of deals designed to protect IVR users from fraud.
Speech Technology News Features, Posted 31 Mar 2008

Fort Hood Purchases Wearable Language TranslatorsListen to this article in TTS, powered by Loquendo

Hands-free, eyes-free system provides voice-activated, one-way translation capabilities to deploying soldiers in Mid East
Speech Technology News Features, Posted 28 Mar 2008

Tellme Eyes iPhone SDKListen to this article in TTS, powered by Loquendo

Voice services provider Tellme acknowledged it is looking into the iPhone SDK, but that it has no definite plans as of yet.
Speech Technology News Features, Posted 27 Mar 2008

Nuance Lands Another Suite DealListen to this article in TTS, powered by Loquendo

AT&T is latest provider to commit to using Nuance's embedded VSuite mobile applications.
Speech Technology News Features, Posted 26 Mar 2008

SpinVox Makes Big Plans for Additional FundsListen to this article in TTS, powered by Loquendo

Voicemail-to-text vendor pledges to enhance technologies with almost $200 million in investor funding.
Speech Technology News Features, Posted 25 Mar 2008

Nuance Hits the Right Note for SamsungListen to this article in TTS, powered by Loquendo

Vendor inks huge multiyear deal to provide mobile voice suite to electronics manufacturer.
Speech Technology News Features, Posted 24 Mar 2008

Speech Pioneer to Be Honored by IEEEListen to this article in TTS, powered by Loquendo

Raj Reddy receives international recognition for applying tools of artificial intelligence in the development of speech recognition technologies.
Speech Technology News Features, Posted 21 Mar 2008

Just Utter Something to Connect OnlineListen to this article in TTS, powered by Loquendo

Utterz, which provides a service that allows users to connect with their online social circle via mobile phone, announced today new connections to YouTube, LiveSpaces, Drupal, Yahoo!Groups, and Twixter.
Speech Technology News Features, Posted 20 Mar 2008

IBM Gets Sci-Fi and Al Gore MaterializesListen to this article in TTS, powered by Loquendo

Former vice president touts the carbon emissions-reducing environmental benefits of unified communications.
Speech Technology News Features, Posted 19 Mar 2008