Speech Technology Magazine

 

Speech Technology News Features

Avaya, Microsoft Ask If You See the Future in UC

In a pair of keynotes at VoiceCon 2008, Avaya and Microsoft executives lay out the future of unified communications.
Speech Technology News Features, Posted 18 Mar 2008

Tighter Security for the Call CenterListen to this article in TTS, powered by Loquendo

Verint has added another layer of security over audio files collected during contact center interactions.
Speech Technology News Features, Posted 17 Mar 2008

Say 'Goodbye' to IVR Menus

New services promise to ease caller frustration when dealing with large companies.
Speech Technology News Features, Posted 14 Mar 2008

Agent Assistance Meets Directory AssistanceListen to this article in TTS, powered by Loquendo

Spoken Communications and Call Genie announced today at the Voice Search Conference in San Diego a partnership that leverages Spoken's agent-assisted interactive voice response (IVR) technology with Call Genie's targeted advertising services.
Speech Technology News Features, Posted 12 Mar 2008

Voice Searching for an Interface

The opening panel at Voice Search 2008, moderated by TMA Associates president Bill Meisel, gave occasionally conflicting views on the current business and technological landscape for voice search in directory assistance and mobile applications.
Speech Technology News Features, Posted 11 Mar 2008

Microsoft, Nortel Deliver on UC RoadmapListen to this article in TTS, powered by Loquendo

Leading vendors deliver new joint unified communications solutions
Speech Technology News Features, Posted 11 Mar 2008

Voice Still Searching for Its Place

Panelists at the Voice Search Conference, sponsored by the Applied Voice Input-Output Society (AVIOS) and TMA Associates, note that voice technologies still need to find their niche in the search space.
Speech Technology News Features, Posted 10 Mar 2008

STT Gives a New Voice to TTDListen to this article in TTS, powered by Loquendo

Sprint yesterday released WebCapTel, a free Web-based service that gives deaf or hard-of-hearing users the ability to read transcripts of telephone conversations while speaking to the other person.
Speech Technology News Features, Posted 06 Mar 2008

Transcription Makes a Call to Salesforce.comListen to this article in TTS, powered by Loquendo

The addition of Simulscribe voicemail-to-text expands Salesforce.com services available by phone through Angel.com IVR.
Speech Technology News Features, Posted 05 Mar 2008

An Open Look at OpenScapeListen to this article in TTS, powered by Loquendo

Siemens is set to release its unified communications software package.
Speech Technology News Features, Posted 03 Mar 2008

The Personal TouchListen to this article in TTS, powered by Loquendo

Wireless carrier lets customers personalize voicemail greetings with famous voices.
Speech Technology News Features, Posted 29 Feb 2008

A Voice for the VoicelessListen to this article in TTS, powered by Loquendo

Ambient gave its first live demonstration of the Audeo, which enables voiceless communication either over the phone or face-to-face.
Speech Technology News Features, Posted 28 Feb 2008

Found It! EveryZing Releases New Search ServicesListen to this article in TTS, powered by Loquendo

In further attempts to bolster its place within the multimedia search field, EveryZing today released two new products: ezSEO and ezSEARCH.
Speech Technology News Features, Posted 27 Feb 2008

Bill Opens the Gates for SpeechListen to this article in TTS, powered by Loquendo

Microsoft's chairman predicts a greater uptake of speech interfaces, something many feel is plausible as handheld device keyboards get smaller and smaller.
Speech Technology News Features, Posted 26 Feb 2008

Partnerships Will Be Key in VoWi-Fi GrowthListen to this article in TTS, powered by Loquendo

A new report from ABI Research suggests that for Voice over Wi-Fi to reach its stride, vendors of the technology will have to forge lasting partnerships—and not just joint marketing initiatives—that bring together many different technologies.
Speech Technology News Features, Posted 25 Feb 2008

Free Phone Interpreters Available in NYCListen to this article in TTS, powered by Loquendo

Your World. Your Language connects residents and tourists with vital businesses and services.
Speech Technology News Features, Posted 22 Feb 2008

Verizon Takes Business to Europe

Verizon Business announced today that it has expanded its hosted interactive voice response (IVR) solutions to 11 European countries.
Speech Technology News Features, Posted 21 Feb 2008

Access Your Contact Center Data Anywhere, Anytime

In response to customer demand, Autonomy etalk's Intelligent Contact Center solutions suite introduces Qfiniti Web Access, turning any Internet-connected computer into a customer-service station.
Speech Technology News Features, Posted 20 Feb 2008

Speech Offers a New Pathway to Directory Assistance

Dial Directions and Jingle Networks forged a strategic partnership that will allow callers to Jingle's 1-800-FREE411 to receive SMS directions to their spoken destination.
Speech Technology News Features, Posted 20 Feb 2008

Password Reset Is Nuance's Latest Offering

Part of Nuance's Employee Productivity Suite, solution can save IT departments up to $20 per call.
Speech Technology News Features, Posted 19 Feb 2008

Customer SelfService Is a Snap for Vodafone Customers

Telecom giant installs SelfService Suite to deliver on-device customer care
Speech Technology News Features, Posted 15 Feb 2008

A Talking Head Lends a Helping Hand

Two professors at the University of California-Santa Cruz received a $100,000 grant from Microsoft to fund their work on a virtual speech therapy tutoring system to help stroke victims regain their powers of speech.
Speech Technology News Features, Posted 14 Feb 2008

Analytics to Become a Broader Business Tool

Because of the increasing multimodality of customer interactions that include not only phones but chat, email, and Web data, enterprises need to think beyond the call center to maximize the benefits of a speech analytics solution, analyst firm Frost & Sullivan concluded in a recent report.
Speech Technology News Features, Posted 13 Feb 2008

The Legacy Ends HereListen to this article in TTS, powered by Loquendo

VirtualLogger initiated a Trade-Up Program for new customers that gives them cash in exchange for their legacy call recording and quality monitoring systems.
Speech Technology News Features, Posted 12 Feb 2008

Spinning Out a UC Service

Known mostly for its speech-to-text services, SpinVox announced today its entrance into the unified communications sector with the release of Spinvox CallMail for Call Centers and Spinvox Enterprise Voicemail for medium and large businesses.
Speech Technology News Features, Posted 11 Feb 2008

Conferencing Goes Hi-Def

GIPS releases the first software-based multiparty high-definition video conferencing solution.
Speech Technology News Features, Posted 08 Feb 2008

Unified Communications Uptake Predicted

Though adoption of unified communications has been relatively slow so far, a new report from Datamonitor has identified UC systems as a "trend to watch" in 2008.
Speech Technology News Features, Posted 07 Feb 2008

Microsoft Ads Context to Video

At DemoFest yesterday, Microsoft showcased new targeted advertising options for online multimedia. One of the options, Contextual Ads for Video, uses speech recognition technology to mine video content and scroll ads based on the subject of the conversation.
Speech Technology News Features, Posted 06 Feb 2008

Making the Internet Talk

Text-to-speech (TTS) provider Cepstral is giving a voice to the Web avatars used on the 3D instant messenger site IMVU Virtual World.
Speech Technology News Features, Posted 05 Feb 2008