Speech Technology Magazine

 

Speech Technology News Features

Verint Takes a 360-Degree Approach to Workforce Management

Further updating and enhancing its current workforce optimization (WO) and quality management (QM) systems, Verint Systems today released its Impact 360 application.
Speech Technology News Features, Posted 04 Dec 2007

Gaining Control Over All Aspects of the Call Center

Unified Command and Control (UCC) from Aspect Software centralizes reporting, routing, administration, and workflow management in a single console capable of handling 40,000 agents within a single site or across multiple locations.
Speech Technology News Features, Posted 04 Dec 2007

Apptera Selects Envox OnDemand to Host Contact Center Solution

Apptera, a provider of technology for mobile advertising, search and commerce, has selected the Envox OnDemand hosted contact center voice solution to power its "In-Call" solutions.
Speech Technology News Features, Posted 03 Dec 2007

NEC Puts Speech-to-Text Translation on Cell Phone

Pilot with Japanese-to-English technology is the first on a cell phone that didn't require external help.
Speech Technology News Features, Posted 30 Nov 2007

AssistMed Adds Voice Security Layer to Medical Services

AssistMed, a Los Angeles-based IT company that provides solutions for physicians and healthcare organizations, has added VoiceVault's Caller Authentication service to its DictAide product.
Speech Technology News Features, Posted 29 Nov 2007

SpeechCycle Web Portal to Improve Caller Experience Management

Application enables contact center managers to immediately customize messages to callers accessing natural language applications.
Speech Technology News Features, Posted 27 Nov 2007

Presenting the Bible, in MP3 or .Wav

While conducting missionary work in South Africa, Pieter Schutte encountered a problem common among English-speakers wishing to communicate with those whose primary language is not English: how to effectively get a message across in English, without confusion.
Speech Technology News Features, Posted 21 Nov 2007

MIT Speech Product Helps Students Find Lectures

Application transcribes lectures and makes them searchable by topic.
Speech Technology News Features, Posted 20 Nov 2007

LiveVox Opens the Doors on Voice Portal 3.0

Inbound and outbound features unite in an alternative to the dialer; one analyst sees hints of ambition.
Speech Technology News Features, Posted 20 Nov 2007

ASR Makes It Cheaper to Get an MP3

CSR, a provider of personal wireless technologies, announced today the launch of BlueCore Player, a low-cost Bluetooth-enabled MP3 player with voice controls.
Speech Technology News Features, Posted 19 Nov 2007

Paltalk Expands Videoconferencing to Thousands at Once

Online community pulled out all the stops in a multimedia conference involving author Stephen King.
Speech Technology News Features, Posted 16 Nov 2007

Primas Prepares to Pounce on New Market Opening

When Nuance acquired contact center solution provider Viecore last month, many chalked it up as yet another example of the speech powerhouse buying up more market space. But Primas viewed the purchase as an opportunity.
Speech Technology News Features, Posted 15 Nov 2007

Merrill Lynch Trades Up to VoIP

Financial services giant Merrill Lynch will roll out roughly 4,000 IQ/MAX trading desktops—running a VoIP-powered system from IPC Systems—at its trading centers in London and New York.
Speech Technology News Features, Posted 14 Nov 2007

FBI Joins Ranks of Government Organizations Deploying Nuance Software

Following in the footsteps of two other government organizations, the FBI chose Dragon NaturallySpeaking from Nuance Communications for use in creating documents throughout the organization.
Speech Technology News Features, Posted 13 Nov 2007

When Superpowers Team Up, Banks Are the Beneficiaries

Cisco and IBM announced today a joint front-office solution for retail banks designed to enhance customer service by unifying customer touch points across delivery channels, including branches, contact centers, and self-service kiosks.
Speech Technology News Features, Posted 12 Nov 2007

Automotive Voice Technology Market Expected to Hit $6.5 Billion by 2013

Phone, navigation, and entertainment systems to remain hot, but other applications are possible.
Speech Technology News Features, Posted 09 Nov 2007

Convergys Urges Automated, Personalized Approach to Happy Customers

Stressing the need for a uniform, automation-driven business optimization process, Convergys today announced the formation of its new Relationship Management Technology group.
Speech Technology News Features, Posted 08 Nov 2007

Solution Presents a NICE Way to Handle Cranky Holiday Calls

NICE Systems SmartCenter application suite isolates only those calls that require managers to follow up.
Speech Technology News Features, Posted 08 Nov 2007

Speech Analytics Partnerships Herald Technology's Growth

Interest in speech analytics solutions as it applies to contact centers increased yesterday when CallMiner announced a stretegic partnership with CallCopy, the same day that Nexidia announced a partnership with Noble Systems.
Speech Technology News Features, Posted 07 Nov 2007

Boeing's Credit Union Switches to Speech-Enabled IVR

Boeing Employees' Credit Union (BECU) selected TuVox for the redesign and restructure of its telephony infrastructure to include an interactive voice response (IVR) application.
Speech Technology News Features, Posted 06 Nov 2007

Coalition Announces Open Platform for Mobile Devices

The Open Handset Alliance, an international coalition of 34 mobile operators, handset manufacturers, and semiconductor companies, announced today the development of Android, an open platform for mobile devices
Speech Technology News Features, Posted 05 Nov 2007

Leading Dutch Grocer Uses Voxware to Voice-Enable Warehouses

Albert Heijn, a unit of the worldwide retail food conglomerate Royal Ahold, has deployed Voxware's voice picking solution in four regional distribution centers (DC's) throughout the Netherlands, and plans to begin installing it in two national DC's in January.
Speech Technology News Features, Posted 02 Nov 2007

With One Voice Technologies, India's Residents Enter Dialtone 2.0

One Voice Technologies will provide its MobileVoice email reader, which allows users to read and send email from either a landline or mobile device, to Mahangar Telephone Nigman in India.
Speech Technology News Features, Posted 01 Nov 2007

Partnering (and Adapting) for a Multichannel View

Speech analytics provider CallMiner announced today its partnership with Clarabridge, a Virginia-based text analysis software company.
Speech Technology News Features, Posted 30 Oct 2007

New Car Kits To Use Voice

To ease a driver's responsibilities in the hands-busy, eyes-busy environment behind the wheel, Parrot introduced today two voice-powered products for cars and motorcycles, to be released during the second quarter of 2008.
Speech Technology News Features, Posted 29 Oct 2007

Facebook Integrates SpinVox Speech-to-Text Applications

Through a deal reached today, Facebook will incorporate SpinVox's speech-to-text (STT) applications into its network, allowing users to update their status, write on comment boards, send messages to other users, and post blog-like ‘note' entries to their profiles.
Speech Technology News Features, Posted 25 Oct 2007

Nuance Stakes Its Place in Mobility

Nuance unfolded its mobile roadmap during the company's Conversations users' conference yesterday in Boca Raton, Fla.
Speech Technology News Features, Posted 24 Oct 2007

Nuance to Acquire Viecore

Transaction is expected to broaden Nuance's services capabilities in financial services, telecommunications, healthcare, utilities and government
Speech Technology News Features, Posted 23 Oct 2007

Speech to Be the Catalyst for Mobile Web Innovation

BOCA RATON, Fla. — Citing statistics of mobile Web adoption rates, Vlad Sejnoha, chief scientist at Nuance Communications, presented a case, or challenge, for the rapid, cutting-edge development of speech-enabled applications for mobile services.
Speech Technology News Features, Posted 23 Oct 2007