Speech Technology Magazine

 

Speech Technology News Features

AT&T’s Free DA Rolls-Out Across California

SAN BRUNO, Calif. -- Upon the successful completion of a controlled trial in three U.S. cities, AT&T officially rolled out its free 1-800-YELLOWPAGES directory assistance service across California yesterday.
Speech Technology News Features, Posted 13 Jul 2007

New Device Aids Student Reading

MINNEAPOLIS -- A new phone idea plays back students' readings to help them identify specific word sounds.
Speech Technology News Features, Posted 12 Jul 2007

Timberland Selects Hosted VoIP Provider

ATLANTA — Timberland Investment Resources will deploy the C4 IP hosted Voice over Internet Protocol solution from Cypress Communications to help its employees maintain constant communication between headquarters and four satellite offices.
Speech Technology News Features, Posted 11 Jul 2007

Scottish Governing Body Rolls Out an IVR

ARGYLL AND BUTE, Scotland -- The local governing body here implemented a virtual customer contact center to help area residents with tax questions.
Speech Technology News Features, Posted 11 Jul 2007

Three Firms Leverage Global Crossing's IP Network and CDW to Simplify Telecommunications

VERNON HILLS, Ill. -- CDW Corp. provided design assistance to implement converged audio, video and data network solutions from Global Crossing for Summer Bay Resorts, Pentax Medical and The Riverside Co.
Speech Technology News Features, Posted 11 Jul 2007

LG-Nortel Licenses Global IP Solutions' VoiceEngine PC

SAN FRANCISCO -- LG-Nortel in Korea selected Global IP Solutions' (GIPS) VoiceEngine PC Advanced and VoiceEngine Mobile softphone applications to power its new unified communications solution and Phontage PDA and desktop PC telephony offerings.
Speech Technology News Features, Posted 11 Jul 2007

Accounting Firm Hires DialPro Northwest for Speech Attendant

BELLEVUE, Wash. -- Accounting firm Clark Nuber has selected DialPro Northwest for a voice-enabled telephone attendant system to automatically route and handle calls corporate wide.
Speech Technology News Features, Posted 11 Jul 2007

UMass Calls on Cedar Point for VoIP

AMHERST, Mass. -- Cedar Point Communications has begun the first full-scale deployment of its voice over Internet protocol (VoIP) solution on a college campus at the University of Massachusetts-Amherst.
Speech Technology News Features, Posted 11 Jul 2007

Siemens Deploys Unified Communication Solution for Credit Union

ORLANDO, Fla. -- Insight Financial Credit Union has chosen Siemens’ HiPath unified communications solution to replace its aging communications system.
Speech Technology News Features, Posted 11 Jul 2007

Rush Limbaugh Club Uses Vontoo Voice Messaging

MISSION VIEJO, Calif. -- When organizers of the Rush Limbaugh Club of Orange County, Calif. want to gather their fellow members, they turn to Vontoo voice messaging.
Speech Technology News Features, Posted 11 Jul 2007

Envox CT ADE Powers Survey Solutions

WESTBOROUGH, Mass – Survey and database company True Tally has selected Envox Worldwide’s Envox CT ADE IVR development tool to power its phone-based survey solutions.
Speech Technology News Features, Posted 11 Jul 2007

Science Center Revamps Exhibits with Avaya Technology

JERSEY CITY, N.J. -- Using their cell phones, PDAs, or other personal communications devices, visitors to Liberty Science Center will be able to enhance their visiting experience with the help of speech technologies.
Speech Technology News Features, Posted 10 Jul 2007

Jingle Networks and Skype Partner on Free DA Service

MENLO PARK, Calif. – Under a strategic partnership announced yesterday, Jingle Networks is now offering its voice-enabled 1-800-FREE-411 directory assistance service to Skype subscribers in the United States.
Speech Technology News Features, Posted 06 Jul 2007

Google Buys GrandCentral Communications in Hopes of Developing More Communications Services

MOUNTAIN VIEW, Calif. -- Google announced plans July 2 to acquire GrandCentral Communications for an undisclosed amount, furthering the search engine’s expansion into the communications market.
Speech Technology News Features, Posted 05 Jul 2007

VoiceXML Forum to Create Biometrics Standards

PISCATAWAY, N.J. -- The VoiceXML Forum, through its Biometrics Committee, drafted the first set of standards for voice-based biometrics in May and recently sent copies to its members for approval.
Speech Technology News Features, Posted 03 Jul 2007

NICE Acquisition Adds Real-Time Transaction and Interaction Analytics Solutions

RA'ANANA, Israel -- Speech analytics solutions provider NICE Systems will acquire Actimize, a provider of software solutions for anti-money laundering, brokerage compliance, customer due diligence, and fraud prevention for the financial services industry, for $280 million.
Speech Technology News Features, Posted 02 Jul 2007

Businesses May Want to Back Off the iPhone Buzz

While personal users may be lining up for the Apple iPhone, the much-hyped device may not be the best for the business user, an analyst warns.
Speech Technology News Features, Posted 29 Jun 2007

New Voice-Recognition Technology to Improve Quality of Call Centers

ATLANTA -- Nexidia yesterday launched the Language Assessor to help call center managers evaluate offshore agents on their ability to read, accuracy of pronunciation, and fluency .
Speech Technology News Features, Posted 27 Jun 2007

Envox Development Platform Powers 'EVA’

WESTBOROUGH, Mass. – Quentris has chosen the Envox Communications Development Platform to develop and deploy a sophisticated automated speech attendant persona known as EVA.
Speech Technology News Features, Posted 27 Jun 2007

Somerfield Orders New Voxware Voice Software

THEALE, England -- Somerfield Stores, a leading supermarket chain in the United Kingdom, placed an order for a Voxware voice solution that will streamline the company's flow-through operations.
Speech Technology News Features, Posted 27 Jun 2007

MedQuist and Amerinet Sign Contract for SpeechQ for Radiology

MOUNT LAUREL, N.J., -- MedQuist has signed a long-term contract with Amerinet, which serves more than 22,000 acute and non-acute healthcare providers nationwide, for SpeechQ for Radiology speech recognition software.
Speech Technology News Features, Posted 27 Jun 2007

AXA PPP Rolls out Speech-Based Employee Absence System

KENT, England -- U.K. health insurer AXA PPP healthcare has awarded and BT and Eckoh a five-year contract to provide automated Sickness Absence Management service (SAM) to clients.
Speech Technology News Features, Posted 27 Jun 2007

NEC Delivers Collaboration, Mobility to The Chazen Cos.

POUGHKEEPSIE, N.Y. -- The Chazen Cos. implemented a new communications infrastructure from NEC.
Speech Technology News Features, Posted 27 Jun 2007

Microster PTY Voice-Enables Workforce Management

WESTBOROUGH, Mass. -- Microster Pty Limited has selected Envox Worldwide’s Envox CT ADE interactive voice response (IVR) development tool to add a full suite of voice self-service options to its workforce management software.
Speech Technology News Features, Posted 27 Jun 2007

Speech Tech Research Center to Open at Johns Hopkins

BALTIMORE -- The Johns Hopkins University here has been awarded a long-term, multimillion-dollar contract to establish and operate a new research facility that will primarily work toward new strategies related to speech technologies like speech recognition, speaker identification, speech analytics, and language processing.
Speech Technology News Features, Posted 25 Jun 2007

British Army Eyes Speech Recognition System for Its Helicopters

HAMPSHIRE, England -- The U.K. Army Air Corps completed another round of flight trials this week using the Direct Voice Input (DVI) system from QinetiQ in its Gazelle helicopters.
Speech Technology News Features, Posted 22 Jun 2007

Nuance: 'What Are You Talking About?'

BURLINGTON, Mass. -- Nuance announced the winners of its Dragon NaturallySpeaking “What are You Talking About?” Contest
Speech Technology News Features, Posted 20 Jun 2007

Crane Plumbing Installs CallXpress Unified Communications

FOOTHILL RANCH, Calif.—Crane Plumbing replaced its aging voicemail system with the CallXpress unified communications solution from AVST.
Speech Technology News Features, Posted 20 Jun 2007

VoiceXML Forum Launches VoiceXML 2.1 Certification Program

PISCATAWAY, N.J. -- The VoiceXML Forum enhanced its Platform Certification Program to include testing for VoiceXML 2.1, SISR 1.0 and key features of other languages in the World Wide Web Consortium’s Speech Interface Framework.
Speech Technology News Features, Posted 20 Jun 2007