Speech Technology Magazine

 

Speech Technology News Features

W3C Standardizes New Features for VoiceXML, Smarter Speech Recognition

The World Wide Web Consortium (W3C) published standards yesterday that enhance the capabilities and interoperability of voice browsers and speech recognition systems.
Speech Technology News Features, Posted 20 Jun 2007

GSTA and IP Unity Glenayre Deploy Voice Portal Solution for China Telecom

DULUTH, Ga. -- China Telecom has selected a voice and data portal solution based on the Mereon Media Server and Application Server from IP Unity Glenayre.
Speech Technology News Features, Posted 20 Jun 2007

Juvenile Diabetes Research Foundation Spurs Congressional Action Using Vontoo Phone Messaging Technology

WASHINGTON -- Getting quick Congressional action takes a compelling message, exceptional communication, and a constituent base uniquely motivated to call Capitol Hill. The Juvenile Diabetes Research Foundation (JDRF) delivered all three by rallying their national network of grassroots advocates with Vontoo Voice Messaging.
Speech Technology News Features, Posted 20 Jun 2007

Army Hospital Turns to Speech Technologies to Improve Patient Care

FORT STEWART, Ga. -- Winn Army Community Hospital here is now using new voice-enabled communications solutions from Avaya, Interactive Northwest Inc., Verint Systems, and Nuance Communications to help more than 75,000 soldiers, military retirees, and their families.
Speech Technology News Features, Posted 18 Jun 2007

Voice-Based Real Estate Sales Tool Expands Nationwide

Oyster Bay, N.Y. -- Invores Systems’ HouseCallsAudioTour.com voice-enabled real estate sales and marketing system has expanded into 12 states and is now being used by four of the top five real estate companies nationwide.
Speech Technology News Features, Posted 15 Jun 2007

Broadview Networks Deploys IP Messaging Technology

RYE BROOK, N.Y. -- Broadview Networks has launched services using a state-of-the-art NowMessage Unified Messaging platform from Common Voices.
Speech Technology News Features, Posted 13 Jun 2007

ASCAP Selects Angel.com for IVR Application

MCLEAN, Va. – The American Society of Composers, Authors and Publishers (ASCAP) has selected Angel.com's interactive voice response (IVR) system to simplify the prospecting and licensing efforts for the benefit of music creators.
Speech Technology News Features, Posted 13 Jun 2007

MTI, Fastrak Retail Create Virtual Sales Associate

New in-store signage interacts with customers using natural language speech technologies.
Speech Technology News Features, Posted 11 Jun 2007

Web Tool Lets Users Hear News, Blog Text

Pushing a button presents Web text as audio files.
Speech Technology News Features, Posted 08 Jun 2007

Avaya Enters Into Merger Agreement with Investment Firms

BASKING RIDGE, N.J. – Avaya entered into a definitive merger agreement with investment firms Silver Lake and TPG Capital for approximately $8.2 billion.
Speech Technology News Features, Posted 05 Jun 2007

Firms Cooperating to Develop Call Analytics for German

Four European companies are combining their competencies in the area of speech technologies to offer the first solution that gives German call centers the ability to filter and classify phone calls and analyze the spoken content of those calls.
Speech Technology News Features, Posted 05 Jun 2007

Korea Telecom Launches IP Contact Center

MELVILLE, N.Y. -- CosmoCom has forged a strategic partnership with KT Networks, part of Korea Telecom, to launch a branded contact center product called Cosmo-One,
Speech Technology News Features, Posted 05 Jun 2007

Embry Riddle Flies with Voice

DAYTONA BEACH, Fla., -- Embry-Riddle Aeronautical University has created a highly interactive virtual classroom using voice and collaborative technologies from Saba Software.
Speech Technology News Features, Posted 05 Jun 2007

Eric Potter Clarkson Chooses WinScribe Digital Dictation System

LONDON -- European patents and trademarks experts Eric Potter Clarkson LLP will roll out the WinScribe Digital Dictation system from SRC across its company.
Speech Technology News Features, Posted 05 Jun 2007

AT&T Voice Features to Support Innovation First Notice Call Center

NEWTON, Mass. -- Innovation First Notice, a provider of claim-reporting solutions to the insurance property and casualty market, has signed a three-year AT&T Business Network (ABN) contract that includes the AT&T Route-It feature.
Speech Technology News Features, Posted 05 Jun 2007

Motivational Phone Calls Delivered by Voice Messaging Technology

CAPISTRANO BEACH, Calif. -- Motivational speaker and corporate trainer Rick Itzkowich is delivering a daily motivational message to clients over the phone using Vontoo’s automated voice messaging system.
Speech Technology News Features, Posted 05 Jun 2007

Northwest Health System Installs Voice-Based Emergency Notification System

PUGET SOUND, Wash. -- Franciscan Health System, a healthcare provider in the Pacific Northwest, has just awarded a contract to DialPro Northwest to install its internal emergency event notification (EEN) system at three hospitals and a community health center.
Speech Technology News Features, Posted 01 Jun 2007

Phoenix Transit Rolls Out New Voice Service

New IVR lets bus riders plan trips and get bus info by phone.
Speech Technology News Features, Posted 30 May 2007

Homerton Hospital Benefits from Dictation Solution

SRC has helped Homerton University Hospital eradicate document backlogs in its radiology department with the deployment of Dragon Naturally Speaking (DNS) Professional version 9 speech recognition system.
Speech Technology News Features, Posted 29 May 2007

Aspect, CallMiner Pair on Analytics Offerings

Aspect Software's Aspect Quality Management call logging and quality monitoring product now offers integrated speech analytics through CallMiner Eureka!.
Speech Technology News Features, Posted 25 May 2007

Nuance Names Winners of Achievement Awards for Speech Best Practices

The Australian Taxation Office, AUSTAR, Certegy, Standard Bank, Telia Sonera, and Vodafone honored for deploying automated care solutions that are preferred by the consumer, increase customer satisfaction, and support overall brand development.
Speech Technology News Features, Posted 23 May 2007

Stream Energy to Implement Genesys Solutions

Stream Energy, a major electricity retailer in Texas' deregulated utilities market, adopted a three-year plan developed by Genesys Telecommunication Laboratories to upgrade its call center and customer-facing activities.
Speech Technology News Features, Posted 22 May 2007

CellMax Voice Biometrics to Enhance Security at Panamanian Call Center Provider

Under a new five-year deal, Multitek will supply CellMax Systems' voice-based identification and verification technology to Central America's rapidly growing call center sector.
Speech Technology News Features, Posted 22 May 2007

Companies Coming Up Short with Monitoring Call Quality

Despite the ubiquitous message Your call may be monitored to ensure quality service, companies generally don't devote sufficient resources to monitor customer calls or to work with call center employees to improve performance.
Speech Technology News Features, Posted 22 May 2007

Businesses Want Converged Voice and Data

J.D. Power survey finds better prospects for bundled service providers.
Speech Technology News Features, Posted 21 May 2007

Nuance to Acquire VoiceSignal

Move brings rivals together and expands Nuance's presence in mobile market
Speech Technology News Features, Posted 18 May 2007

Mobile Search Moves to Free Model

Industry revenue projected to hit $7.5 billion by 2010, researchers predict.
Speech Technology News Features, Posted 16 May 2007

Audio Service Launches New Method for Preserving Stories of Life

LIBERTYVILLE, Ill. -- LifeOnRecord, an audio journaling company, is introducing two new services that take the traditional means of recording memories one step further.
Speech Technology News Features, Posted 15 May 2007

London Property Firm Selects BigHand

Thomas Davidson, a London commercial property firm, has successfully completed its firm-wide roll out of the BigHand digital dictation workflow solution.
Speech Technology News Features, Posted 14 May 2007