Speech Technology Magazine

 

Speech Technology News Features

Firms Cooperating to Develop Call Analytics for German

Four European companies are combining their competencies in the area of speech technologies to offer the first solution that gives German call centers the ability to filter and classify phone calls and analyze the spoken content of those calls.
Speech Technology News Features, Posted 05 Jun 2007

Korea Telecom Launches IP Contact Center

MELVILLE, N.Y. -- CosmoCom has forged a strategic partnership with KT Networks, part of Korea Telecom, to launch a branded contact center product called Cosmo-One,
Speech Technology News Features, Posted 05 Jun 2007

Embry Riddle Flies with Voice

DAYTONA BEACH, Fla., -- Embry-Riddle Aeronautical University has created a highly interactive virtual classroom using voice and collaborative technologies from Saba Software.
Speech Technology News Features, Posted 05 Jun 2007

Eric Potter Clarkson Chooses WinScribe Digital Dictation System

LONDON -- European patents and trademarks experts Eric Potter Clarkson LLP will roll out the WinScribe Digital Dictation system from SRC across its company.
Speech Technology News Features, Posted 05 Jun 2007

AT&T Voice Features to Support Innovation First Notice Call Center

NEWTON, Mass. -- Innovation First Notice, a provider of claim-reporting solutions to the insurance property and casualty market, has signed a three-year AT&T Business Network (ABN) contract that includes the AT&T Route-It feature.
Speech Technology News Features, Posted 05 Jun 2007

Motivational Phone Calls Delivered by Voice Messaging Technology

CAPISTRANO BEACH, Calif. -- Motivational speaker and corporate trainer Rick Itzkowich is delivering a daily motivational message to clients over the phone using Vontoo’s automated voice messaging system.
Speech Technology News Features, Posted 05 Jun 2007

Northwest Health System Installs Voice-Based Emergency Notification System

PUGET SOUND, Wash. -- Franciscan Health System, a healthcare provider in the Pacific Northwest, has just awarded a contract to DialPro Northwest to install its internal emergency event notification (EEN) system at three hospitals and a community health center.
Speech Technology News Features, Posted 01 Jun 2007

Phoenix Transit Rolls Out New Voice Service

New IVR lets bus riders plan trips and get bus info by phone.
Speech Technology News Features, Posted 30 May 2007

Homerton Hospital Benefits from Dictation Solution

SRC has helped Homerton University Hospital eradicate document backlogs in its radiology department with the deployment of Dragon Naturally Speaking (DNS) Professional version 9 speech recognition system.
Speech Technology News Features, Posted 29 May 2007

Aspect, CallMiner Pair on Analytics Offerings

Aspect Software's Aspect Quality Management call logging and quality monitoring product now offers integrated speech analytics through CallMiner Eureka!.
Speech Technology News Features, Posted 25 May 2007

Nuance Names Winners of Achievement Awards for Speech Best Practices

The Australian Taxation Office, AUSTAR, Certegy, Standard Bank, Telia Sonera, and Vodafone honored for deploying automated care solutions that are preferred by the consumer, increase customer satisfaction, and support overall brand development.
Speech Technology News Features, Posted 23 May 2007

Stream Energy to Implement Genesys Solutions

Stream Energy, a major electricity retailer in Texas' deregulated utilities market, adopted a three-year plan developed by Genesys Telecommunication Laboratories to upgrade its call center and customer-facing activities.
Speech Technology News Features, Posted 22 May 2007

CellMax Voice Biometrics to Enhance Security at Panamanian Call Center Provider

Under a new five-year deal, Multitek will supply CellMax Systems' voice-based identification and verification technology to Central America's rapidly growing call center sector.
Speech Technology News Features, Posted 22 May 2007

Companies Coming Up Short with Monitoring Call Quality

Despite the ubiquitous message Your call may be monitored to ensure quality service, companies generally don't devote sufficient resources to monitor customer calls or to work with call center employees to improve performance.
Speech Technology News Features, Posted 22 May 2007

Businesses Want Converged Voice and Data

J.D. Power survey finds better prospects for bundled service providers.
Speech Technology News Features, Posted 21 May 2007

Nuance to Acquire VoiceSignal

Move brings rivals together and expands Nuance's presence in mobile market
Speech Technology News Features, Posted 18 May 2007

Mobile Search Moves to Free Model

Industry revenue projected to hit $7.5 billion by 2010, researchers predict.
Speech Technology News Features, Posted 16 May 2007

Audio Service Launches New Method for Preserving Stories of Life

LIBERTYVILLE, Ill. -- LifeOnRecord, an audio journaling company, is introducing two new services that take the traditional means of recording memories one step further.
Speech Technology News Features, Posted 15 May 2007

London Property Firm Selects BigHand

Thomas Davidson, a London commercial property firm, has successfully completed its firm-wide roll out of the BigHand digital dictation workflow solution.
Speech Technology News Features, Posted 14 May 2007

SAP Acquires Wicom Communications

Move adds multichannel IP-based contact center solution to SAP's offerings.
Speech Technology News Features, Posted 14 May 2007

Technology Filters Out Bad Words

TVGuardian software offers another level of parental control.
Speech Technology News Features, Posted 11 May 2007

Going Mobile Means Staying Mobile

The move to be more mobile gets a boost as speech and reading software converge
Speech Technology News Features, Posted 09 May 2007

Comcast Brings Voicemail to the Web

Triple-play provider to roll out unified messaging application to its Web platform.
Speech Technology News Features, Posted 07 May 2007

Brits to Try Lie Detectors for Benefits Seekers

Incoming phone calls to benefits centers to be monitored for voice changes.
Speech Technology News Features, Posted 04 May 2007

Call Center Workforce Management Reaches Out

Aspect Software reaches out to a broader market with enhancements to eWorkforce Management.
Speech Technology News Features, Posted 02 May 2007

Don't Discount Voice Yet

New research reveals staying power of traditional voice services
Speech Technology News Features, Posted 30 Apr 2007

Call Centers ARE Doing a Better Job

Despite improving satisfaction scores, call centers need to be more proactive.
Speech Technology News Features, Posted 27 Apr 2007

Have Your Cake and Analyze It Too

Enterprises have access to a phone application server suite that was built from the ground up with analytics capabilities rather than adding them on as an afterthought.
Speech Technology News Features, Posted 25 Apr 2007

Voice System Allows for Group Messages

New panic button feature allows schools to respond to emergencies via voice or text message.
Speech Technology News Features, Posted 23 Apr 2007