Speech Technology Magazine

 

Speech Technology News Features

Avaya Looks to Acquire Ubiquity Software

Software platform integrates communications technologies and business processes>
Speech Technology News Features, Posted 12 Jan 2007

Nuance Sets Lofty 2010 Goals

Plans call for more pervasive use of speech in mobile applications..>
Speech Technology News Features, Posted 10 Jan 2007

Microsoft Adds Voice to Ford Cars

System allows drivers to control phones, MP3 players and more with voice commands.>
Speech Technology News Features, Posted 08 Jan 2007

AT&T Yellow Pages Offer a Speech-enabled Alternative

Nuance and VoltDelta partnered to create a custom, speech-enabled user interface for AT&T.
Speech Technology News Features, Posted 03 Jan 2007

FTC to Delay Enforcement on Pre-recorded Messages

The Federal Trade Commission will extend beyond Jan. 2 its policy of not bringing enforcement against telemarketers that deliver pre-recorded messages to consumers, pending further agency review of current policies.>
Speech Technology News Features, Posted 02 Jan 2007

New Application Detects VoIP Liars

Application registers voice changes to tell when someone's not being completely honest.
Speech Technology News Features, Posted 22 Dec 2006

Fonix Fills Stockings with Speech-enabled Fun for Everyone

Speech technology is extending its reach to the young and the young-at-heart through speech-enabled video games and toys.
Speech Technology News Features, Posted 20 Dec 2006

Skype to Start Charging a Flat Fee

VoIP provider to charge $30 a year for unlimited calls.
Speech Technology News Features, Posted 19 Dec 2006

Speech Recognition to Hit School Cafeterias

CellMax Systems teams with POS provider PCS to offer voice-based school lunchroom ID.
Speech Technology News Features, Posted 16 Dec 2006

Speech Enters the iPod Realm

As an alternative to buying a digital recorder, Mac users can now dictate to their iPods.
Speech Technology News Features, Posted 13 Dec 2006

SONUS First With Emergency VoIP System

Sonus supports National Security and Emergency Preparedness standards with its Internet-based voice solutions.
Speech Technology News Features, Posted 11 Dec 2006

Huge Growth Predicted in Mobile Field Services

Speech technologies are extending their reach beyond the contact center.>
Speech Technology News Features, Posted 06 Dec 2006

NovaLogic Selected Fonix VoiceIn for New Delta Force - Black Hawk Down: Team Sabre Video Game

SALT LAKE CITY - NovaLogic, Inc., a global entertainment software developer and publisher, released the PlayStation2 version of Delta Force - Black Hawk Down: Team Sabre featuring Fonix VoiceIn Game Edition.
Speech Technology News Features, Posted 05 Dec 2006

Voice Joins Gaming Battle

New video games incorporate speech recognition technology to enhance player experience.
Speech Technology News Features, Posted 04 Dec 2006

Opus Revisits Voice ASP Best Practices

With new "best practices" popping up everyday, speech purchasers are looking for the tools and processes that are working best now
Speech Technology News Features, Posted 29 Nov 2006

Oracle Expands VoIP to its Outside Workforce

Plantronics' wireless headsets are the latest addition to the software giant's global VoIP integration efforts.
Speech Technology News Features, Posted 29 Nov 2006

Intervoice Offers Something to Bank On

Revving up security in banking transactions means speech companies need to offer blended self-service options.
Speech Technology News Features, Posted 16 Nov 2006

Nuance Springs Internal Speech Applications

Unified communications continues its trendsetting sweep in speech technologies.
Speech Technology News Features, Posted 08 Nov 2006

Multimedia IVR Developer Goes Boardless with PIKA

Cintech LLC, a leading provider of customer connection technology, developed a highly scalable, proactive outbound communications solution to automate notifications by phone, text and email. Using PIKA AllOnHost software, Cintech created cNotify which is a boardless solution that's easy to configure and maintain remotely. >
Speech Technology News Features, Posted 03 Oct 2006

QM/Recording Market Will Grow 9.5 Percent

DMG Consulting LLC predicts the QM/recording market will grow 9.5 percent to $1.122 billion in 2006, while sales of VoIP recording and coaching applications are projected to grow by 100 percent in 2006.
Speech Technology News Features, Posted 20 Sep 2006

VoIP Outperforms PSTN in Audio Quality

Keynote's third VoIP competitive intelligence study revealed that overall VoIP quality has improved across the board since Keynote's last study in December 2005 and that the leading VoIP providers have actually surpassed PSTN (traditional phone service) in overall audio quality, but still lag behind PSTN in audio delay.
Speech Technology News Features, Posted 20 Sep 2006

Nuance: Drivers Willing to Pay for In-Car Speech Apps

A new survey by Nuance Communications found that drivers across Germany, Japan and the United States rely on in-vehicle information and communication devices - and they're willing to pay extra for the ease of use and safety benefits offered by speech-enabled applications in cars.
Speech Technology News Features, Posted 05 Sep 2006

Genesys Study: Contact Centers Need to Focus on Agents

Genesys released the eighth study in its Contact Centre Realities series for Australia and New Zealand entitled Optimizing Agent Performance.
Speech Technology News Features, Posted 21 Aug 2006

Review of SpeechTEK 2006

According to Judith Markowitz, technology editor, Speech Technology Magazine, "The core theme that wove itself into the fabric of SpeechTEK 2006 was improving customer service."
Speech Technology News Features, Posted 15 Aug 2006

VoiceObjects Study Finds Callers Prefer Personalized Service

VoiceObjects released the results of a recent customer satisfaction survey that solicited the opinions of more than 10,000 users of phone-based self-service applications.
Speech Technology News Features, Posted 15 Aug 2006

Microsoft Serves Unified Communications

The company will make Microsoft Speech Server 2007 a part of the broader Microsoft Office Communications Server 2007, discontinuing Speech Server as a standalone offering; Windows Vista will have speech recognition in eight languages, a Windows first.>
Speech Technology News Features, Posted 09 Aug 2006

Raging Against the Machine

Customer frustrations with automated phone systems abound, but easy-to-use systems that provide customers with the option to speak with live reps can help build loyalty and enhance the brand.>
Speech Technology News Features, Posted 08 Aug 2006

Genesys Predicts Speech Software and Voice Portals Outpacing Proprietary IVRs for First Time in 2006

Genesys Telecommunications Laboratories predicts that new voice portals will exceed new IVR ports for the first time in 2006.
Speech Technology News Features, Posted 08 Aug 2006

Comcast and DIRECTV Tune Customers in Using Speech

Comcast and DIRECTV two leaders in the cable/satellite industry, both recently deployed speech solutions with the goal of providing an excellent, innovative customer experience and staying ahead of their industry competitors. 
Speech Technology News Features, Posted 18 Jul 2006