Speech Technology Magazine

 

Speech Technology News Features

Comcast and DIRECTV Tune Customers in Using Speech

Comcast and DIRECTV two leaders in the cable/satellite industry, both recently deployed speech solutions with the goal of providing an excellent, innovative customer experience and staying ahead of their industry competitors. 
Speech Technology News Features, Posted 18 Jul 2006

Information Today Acquires SpeechTEK and Speech Technology Magazine

Information Today, Inc. (ITI) has acquired SpeechTEK Conferences and Expositions and Speech Technology Magazine of Lexington from AmComm Holdings.>
Speech Technology News Features, Posted 20 Jun 2006

Rolling Out High-Value Applications Services in Record Time

Case study by PIKA Technologies>

NuVoxx focuses on developing and marketing advanced IVR (Interactive Voice Response) services, which it  provides on a hosted model on a pay-per-use basis. The company also builds productivity solutions for call centers, and recently developed and deployed an advanced call recording and monitoring solution for NuComm International, its sister company and the largest privately-held Canadian provider of customer relationship and contact center services.>

Speech Technology News Features, Posted 13 Jun 2006

A Multi-Channel Service Strategy to Meet Real Customer Needs

When it comes to service, customers express a preference for agents by a wide margin. But consumer studies show that when customers need to reach an enterprise, they will take advantage of all available channels. That's good news, because as much as they would like to, most enterprises simply can't afford an agent to personally handle every customer service transaction. In addition, enterprises increasingly find that many customers prefer the convenience of self-service. However, tactical solutions to curb costs often leave out an important element: a  consistent customer experience across all channels.>

Speech Technology News Features, Posted 06 Jun 2006

China: Can You Really Scale?

According to Ted Bray, practice leader of speech & IVR at Avaya Technology & Consulting, "The need within China for effective voice self-service solutions will also grow at a frenetic pace, and the solutions that are delivered into this market had better be prepared to scale."
Speech Technology News Features, Posted 02 May 2006

Standardization, Open Platforms to Boost Enterprise Deployments of Speech Technologies

Frost & Sullivan released a virtual brochure, which provides manufacturers, end users and other industry participants with an overview of the latest analysis of the EMEA telephony-based speech technologies and solutions markets.>
Speech Technology News Features, Posted 03 Apr 2006

Video Interactive Services with VoiceXML

According to Dave Burke, CTO of VoxPilot, and Scott McGlashan, CTO of Hewlett-Packard's OpenCall Media Platform, "Self-service interaction is evolving from Interactive Voice Response (IVR) to Interactive Voice and Video Response (IVVR)."
Speech Technology News Features, Posted 28 Mar 2006

American Contact Centers Losing Ground in the Global Outsourcing Market

Outsourced call center agent positions in the United States are losing their share of the global market, according to new research by independent market analysis firm Datamonitor.
Speech Technology News Features, Posted 01 Sep 2005

Genesys Study Indicates Growing Popularity of Self-Service Applications Among Call Center Executives and Consumers

A recent study commissioned by Genesys Telecommunications Laboratoriesfound that self-service customer interaction systems are quickly becoming a standard method of communication between organizations and customers, and consumers are demanding and expecting easy-to-use, sophisticated technology to expedite their customer service inquiries.
Speech Technology News Features, Posted 01 Jul 2005

Hosted and Managed Speech Services in North America Poised to Be $845 Million Business by 2009

Hong, voice business analyst at Datamonitor, reports that "North America's $458 million hosted and managed speech services market is tipped to exhibit an aggressive 15 percent year-over-year growth rate through the next four years."
Speech Technology News Features, Posted 01 Jul 2005

Research: Independent Software Vendors Partnering with Microsoft More Optimistic About Their Future

New research by independent market analyst Datamonitor reveals that software firms working with Microsoft are more optimistic about the outlook for their firm than those partnering with other major platform/database providers and integrators.
Speech Technology News Features, Posted 01 May 2005

Nip/tuck in the IVR Industry: The Changing Face of Platforms

In a new report, "The Definitive Guide to the IVR Marketplace: North America and EMEA," independent market analyst Datamonitor expects revenues from proprietary touchtone IVR in North America, Europe, the Middle East and Africa (EMEA) to decrease by more than 35 percent through 2009 as a growing number of businesses are opting to invest in emerging open-standard IVR platforms.
Speech Technology News Features, Posted 01 May 2005

Opinions Fly with the Merger Between ScanSoft and Nuance

Opinions vary among industry analysts and speech providers surrounding the ScanSoft's acquisition of Nuance.
Speech Technology News Features, Posted 01 May 2005

Business Icon Tom Peters Tells SpeechTEK West Delegates "It's Time for Aggressive Innovation"

SAN FRANCISCO - Management guru Tom Peters told a capacity crowd last week that only the constant pursuit of innovation can insure long term success.
Speech Technology News Features, Posted 01 Mar 2005

Give the Gift of Speech for the Holidays!

Speech Technology Magazine has compiled a list of speech-enabled products suitable for the gift-giving season. The items were collected from NewsBlast reader submissions and categorized by gift type. Descriptions and images were provided by the speech solution providers.
Speech Technology News Features, Posted 01 Nov 2004

Datamonitor: 3,000 American Call Centers to Be Extinct by 2008

Datamonitor expects call center numbers and agent positions in the United States are to take a tumble.
Speech Technology News Features, Posted 01 Aug 2004

Distributed Speech Revenues Predicted by Zelos Group to be $1.1 Billion by 2008

Zelos Group report shows service providers are capturing a growing share of interactive voice response (IVR) equipment and software market.
Speech Technology News Features, Posted 01 Oct 2003

Speech Technology Industry Names Top Performers for 2003

Speech Solutions Awards were presented last night at the SpeechTEK Gala and Awards Ceremony sponsored by ScanSoft and Partners.
Speech Technology News Features, Posted 01 Oct 2003

Datamonitor Report Claims Hosted Call Centers on the Rise

Independent market analyst predicts that hosted call center solutions will be appealing to small businesses.
Speech Technology News Features, Posted 01 Oct 2003

Datamonitor Report Predicts The Global Voice Business Market Will Grow to 3.1 Billion in 2008

Speech technology is poised for further success and revenue growth, according to Datamonitor's "Voice Business Value Chain II" report.
Speech Technology News Features, Posted 01 Aug 2003

Telematics Industry Experiencing Mixed Results According to ABI Research

Some segments of telematics industry thriving, others stalled according to suite of reports by research firm.
Speech Technology News Features, Posted 01 Jul 2003

New Report Says Manufacturers Lean Too Heavily on Individuals to Purchase Mobile Devices

As interest in mobile enterprise solutions gains momentum, the solution-sell is what is of paramount importance, according to Datamonitor.
Speech Technology News Features, Posted 01 Jul 2003

Voice-enabled Applications on the Rise; Entering IT Mainstream

The market for enterprise and telco-grade voice processing infrastructure will grow from $250 million in 2002 to $600 million in 2007, according to a newly issued report from Zelos Group.
Speech Technology News Features, Posted 01 Jun 2003

Survey Supports Impact of Customer Service Call Centers on Business Success

Results of a global consumer survey, announced by Genesys Telecommunications Laboratories, illustrate the high level of frustration consumers feel when dealing with poorly operated customer service call centers.
Speech Technology News Features, Posted 01 Jun 2003

Speech Recognition Market To Exceed $5 Billion by 2008

Allied Business Intelligence (ABI) projects this market to increase to $897.8 million in 2003, up from $677 million in 2002.
Speech Technology News Features, Posted 01 Apr 2003

Speech Technology Research Validates High Caller Satisfaction

A new custom research study commissioned by SpeechWorks International and conducted by Gartner Custom Research concludes that, overall, callers are satisfied with their experience using speech recognition technology.
Speech Technology News Features, Posted 01 Jan 2003

Updated Study Shows Higher Risk of Fatality from Cell Phones While Driving

A new evaluation by the Harvard Center for Risk Analysis (HCRA) estimates that the use of cell phones by drivers may result in approximately 2,600 deaths, 330,000 moderate to critical injuries, 240,000 minor injuries, and 1.5 million instances of property damage in America per year.
Speech Technology News Features, Posted 01 Dec 2002

Improving Customer Service May Be More Cost Effective Than Investing In More Brand Loyalty Advertising

Vocal Laboratories unveiled new data proving the value of a quality customer service experience.
Speech Technology News Features, Posted 01 Dec 2002

SALT Hopes to Reinvigorate Mobile Computing

SALT, a technology that allows multimodal communications such as speech as an input and data as an output, is trying to open up new applications and business possibilities.
Speech Technology News Features, Posted 01 Nov 2002