Speech Technology Magazine

 

Speech Technology News Features

Nuance Springs Internal Speech Applications

Unified communications continues its trendsetting sweep in speech technologies.
Speech Technology News Features, Posted 08 Nov 2006

Multimedia IVR Developer Goes Boardless with PIKA

Cintech LLC, a leading provider of customer connection technology, developed a highly scalable, proactive outbound communications solution to automate notifications by phone, text and email. Using PIKA AllOnHost software, Cintech created cNotify which is a boardless solution that's easy to configure and maintain remotely. >
Speech Technology News Features, Posted 03 Oct 2006

QM/Recording Market Will Grow 9.5 Percent

DMG Consulting LLC predicts the QM/recording market will grow 9.5 percent to $1.122 billion in 2006, while sales of VoIP recording and coaching applications are projected to grow by 100 percent in 2006.
Speech Technology News Features, Posted 20 Sep 2006

VoIP Outperforms PSTN in Audio Quality

Keynote's third VoIP competitive intelligence study revealed that overall VoIP quality has improved across the board since Keynote's last study in December 2005 and that the leading VoIP providers have actually surpassed PSTN (traditional phone service) in overall audio quality, but still lag behind PSTN in audio delay.
Speech Technology News Features, Posted 20 Sep 2006

Nuance: Drivers Willing to Pay for In-Car Speech Apps

A new survey by Nuance Communications found that drivers across Germany, Japan and the United States rely on in-vehicle information and communication devices - and they're willing to pay extra for the ease of use and safety benefits offered by speech-enabled applications in cars.
Speech Technology News Features, Posted 05 Sep 2006

Genesys Study: Contact Centers Need to Focus on Agents

Genesys released the eighth study in its Contact Centre Realities series for Australia and New Zealand entitled Optimizing Agent Performance.
Speech Technology News Features, Posted 21 Aug 2006

Review of SpeechTEK 2006

According to Judith Markowitz, technology editor, Speech Technology Magazine, "The core theme that wove itself into the fabric of SpeechTEK 2006 was improving customer service."
Speech Technology News Features, Posted 15 Aug 2006

VoiceObjects Study Finds Callers Prefer Personalized Service

VoiceObjects released the results of a recent customer satisfaction survey that solicited the opinions of more than 10,000 users of phone-based self-service applications.
Speech Technology News Features, Posted 15 Aug 2006

Microsoft Serves Unified Communications

The company will make Microsoft Speech Server 2007 a part of the broader Microsoft Office Communications Server 2007, discontinuing Speech Server as a standalone offering; Windows Vista will have speech recognition in eight languages, a Windows first.>
Speech Technology News Features, Posted 09 Aug 2006

Raging Against the Machine

Customer frustrations with automated phone systems abound, but easy-to-use systems that provide customers with the option to speak with live reps can help build loyalty and enhance the brand.>
Speech Technology News Features, Posted 08 Aug 2006

Genesys Predicts Speech Software and Voice Portals Outpacing Proprietary IVRs for First Time in 2006

Genesys Telecommunications Laboratories predicts that new voice portals will exceed new IVR ports for the first time in 2006.
Speech Technology News Features, Posted 08 Aug 2006

Comcast and DIRECTV Tune Customers in Using Speech

Comcast and DIRECTV two leaders in the cable/satellite industry, both recently deployed speech solutions with the goal of providing an excellent, innovative customer experience and staying ahead of their industry competitors. 
Speech Technology News Features, Posted 18 Jul 2006

Information Today Acquires SpeechTEK and Speech Technology Magazine

Information Today, Inc. (ITI) has acquired SpeechTEK Conferences and Expositions and Speech Technology Magazine of Lexington from AmComm Holdings.>
Speech Technology News Features, Posted 20 Jun 2006

Rolling Out High-Value Applications Services in Record Time

Case study by PIKA Technologies>

NuVoxx focuses on developing and marketing advanced IVR (Interactive Voice Response) services, which it  provides on a hosted model on a pay-per-use basis. The company also builds productivity solutions for call centers, and recently developed and deployed an advanced call recording and monitoring solution for NuComm International, its sister company and the largest privately-held Canadian provider of customer relationship and contact center services.>

Speech Technology News Features, Posted 13 Jun 2006

A Multi-Channel Service Strategy to Meet Real Customer Needs

When it comes to service, customers express a preference for agents by a wide margin. But consumer studies show that when customers need to reach an enterprise, they will take advantage of all available channels. That's good news, because as much as they would like to, most enterprises simply can't afford an agent to personally handle every customer service transaction. In addition, enterprises increasingly find that many customers prefer the convenience of self-service. However, tactical solutions to curb costs often leave out an important element: a  consistent customer experience across all channels.>

Speech Technology News Features, Posted 06 Jun 2006

China: Can You Really Scale?

According to Ted Bray, practice leader of speech & IVR at Avaya Technology & Consulting, "The need within China for effective voice self-service solutions will also grow at a frenetic pace, and the solutions that are delivered into this market had better be prepared to scale."
Speech Technology News Features, Posted 02 May 2006

Standardization, Open Platforms to Boost Enterprise Deployments of Speech Technologies

Frost & Sullivan released a virtual brochure, which provides manufacturers, end users and other industry participants with an overview of the latest analysis of the EMEA telephony-based speech technologies and solutions markets.>
Speech Technology News Features, Posted 03 Apr 2006

Video Interactive Services with VoiceXML

According to Dave Burke, CTO of VoxPilot, and Scott McGlashan, CTO of Hewlett-Packard's OpenCall Media Platform, "Self-service interaction is evolving from Interactive Voice Response (IVR) to Interactive Voice and Video Response (IVVR)."
Speech Technology News Features, Posted 28 Mar 2006

American Contact Centers Losing Ground in the Global Outsourcing Market

Outsourced call center agent positions in the United States are losing their share of the global market, according to new research by independent market analysis firm Datamonitor.
Speech Technology News Features, Posted 01 Sep 2005

Genesys Study Indicates Growing Popularity of Self-Service Applications Among Call Center Executives and Consumers

A recent study commissioned by Genesys Telecommunications Laboratoriesfound that self-service customer interaction systems are quickly becoming a standard method of communication between organizations and customers, and consumers are demanding and expecting easy-to-use, sophisticated technology to expedite their customer service inquiries.
Speech Technology News Features, Posted 01 Jul 2005

Hosted and Managed Speech Services in North America Poised to Be $845 Million Business by 2009

Hong, voice business analyst at Datamonitor, reports that "North America's $458 million hosted and managed speech services market is tipped to exhibit an aggressive 15 percent year-over-year growth rate through the next four years."
Speech Technology News Features, Posted 01 Jul 2005

Research: Independent Software Vendors Partnering with Microsoft More Optimistic About Their Future

New research by independent market analyst Datamonitor reveals that software firms working with Microsoft are more optimistic about the outlook for their firm than those partnering with other major platform/database providers and integrators.
Speech Technology News Features, Posted 01 May 2005

Nip/tuck in the IVR Industry: The Changing Face of Platforms

In a new report, "The Definitive Guide to the IVR Marketplace: North America and EMEA," independent market analyst Datamonitor expects revenues from proprietary touchtone IVR in North America, Europe, the Middle East and Africa (EMEA) to decrease by more than 35 percent through 2009 as a growing number of businesses are opting to invest in emerging open-standard IVR platforms.
Speech Technology News Features, Posted 01 May 2005

Opinions Fly with the Merger Between ScanSoft and Nuance

Opinions vary among industry analysts and speech providers surrounding the ScanSoft's acquisition of Nuance.
Speech Technology News Features, Posted 01 May 2005

Business Icon Tom Peters Tells SpeechTEK West Delegates "It's Time for Aggressive Innovation"

SAN FRANCISCO - Management guru Tom Peters told a capacity crowd last week that only the constant pursuit of innovation can insure long term success.
Speech Technology News Features, Posted 01 Mar 2005

Give the Gift of Speech for the Holidays!

Speech Technology Magazine has compiled a list of speech-enabled products suitable for the gift-giving season. The items were collected from NewsBlast reader submissions and categorized by gift type. Descriptions and images were provided by the speech solution providers.
Speech Technology News Features, Posted 01 Nov 2004

Datamonitor: 3,000 American Call Centers to Be Extinct by 2008

Datamonitor expects call center numbers and agent positions in the United States are to take a tumble.
Speech Technology News Features, Posted 01 Aug 2004

Distributed Speech Revenues Predicted by Zelos Group to be $1.1 Billion by 2008

Zelos Group report shows service providers are capturing a growing share of interactive voice response (IVR) equipment and software market.
Speech Technology News Features, Posted 01 Oct 2003

Speech Technology Industry Names Top Performers for 2003

Speech Solutions Awards were presented last night at the SpeechTEK Gala and Awards Ceremony sponsored by ScanSoft and Partners.
Speech Technology News Features, Posted 01 Oct 2003