Speech Technology Magazine

 

Speech Technology News Features

Research: Independent Software Vendors Partnering with Microsoft More Optimistic About Their Future

New research by independent market analyst Datamonitor reveals that software firms working with Microsoft are more optimistic about the outlook for their firm than those partnering with other major platform/database providers and integrators.
Speech Technology News Features, Posted 01 May 2005

Nip/tuck in the IVR Industry: The Changing Face of Platforms

In a new report, "The Definitive Guide to the IVR Marketplace: North America and EMEA," independent market analyst Datamonitor expects revenues from proprietary touchtone IVR in North America, Europe, the Middle East and Africa (EMEA) to decrease by more than 35 percent through 2009 as a growing number of businesses are opting to invest in emerging open-standard IVR platforms.
Speech Technology News Features, Posted 01 May 2005

Opinions Fly with the Merger Between ScanSoft and Nuance

Opinions vary among industry analysts and speech providers surrounding the ScanSoft's acquisition of Nuance.
Speech Technology News Features, Posted 01 May 2005

Business Icon Tom Peters Tells SpeechTEK West Delegates "It's Time for Aggressive Innovation"

SAN FRANCISCO - Management guru Tom Peters told a capacity crowd last week that only the constant pursuit of innovation can insure long term success.
Speech Technology News Features, Posted 01 Mar 2005

Give the Gift of Speech for the Holidays!

Speech Technology Magazine has compiled a list of speech-enabled products suitable for the gift-giving season. The items were collected from NewsBlast reader submissions and categorized by gift type. Descriptions and images were provided by the speech solution providers.
Speech Technology News Features, Posted 01 Nov 2004

Datamonitor: 3,000 American Call Centers to Be Extinct by 2008

Datamonitor expects call center numbers and agent positions in the United States are to take a tumble.
Speech Technology News Features, Posted 01 Aug 2004

Distributed Speech Revenues Predicted by Zelos Group to be $1.1 Billion by 2008

Zelos Group report shows service providers are capturing a growing share of interactive voice response (IVR) equipment and software market.
Speech Technology News Features, Posted 01 Oct 2003

Speech Technology Industry Names Top Performers for 2003

Speech Solutions Awards were presented last night at the SpeechTEK Gala and Awards Ceremony sponsored by ScanSoft and Partners.
Speech Technology News Features, Posted 01 Oct 2003

Datamonitor Report Claims Hosted Call Centers on the Rise

Independent market analyst predicts that hosted call center solutions will be appealing to small businesses.
Speech Technology News Features, Posted 01 Oct 2003

Datamonitor Report Predicts The Global Voice Business Market Will Grow to 3.1 Billion in 2008

Speech technology is poised for further success and revenue growth, according to Datamonitor's "Voice Business Value Chain II" report.
Speech Technology News Features, Posted 01 Aug 2003

Telematics Industry Experiencing Mixed Results According to ABI Research

Some segments of telematics industry thriving, others stalled according to suite of reports by research firm.
Speech Technology News Features, Posted 01 Jul 2003

New Report Says Manufacturers Lean Too Heavily on Individuals to Purchase Mobile Devices

As interest in mobile enterprise solutions gains momentum, the solution-sell is what is of paramount importance, according to Datamonitor.
Speech Technology News Features, Posted 01 Jul 2003

Voice-enabled Applications on the Rise; Entering IT Mainstream

The market for enterprise and telco-grade voice processing infrastructure will grow from $250 million in 2002 to $600 million in 2007, according to a newly issued report from Zelos Group.
Speech Technology News Features, Posted 01 Jun 2003

Survey Supports Impact of Customer Service Call Centers on Business Success

Results of a global consumer survey, announced by Genesys Telecommunications Laboratories, illustrate the high level of frustration consumers feel when dealing with poorly operated customer service call centers.
Speech Technology News Features, Posted 01 Jun 2003

Speech Recognition Market To Exceed $5 Billion by 2008

Allied Business Intelligence (ABI) projects this market to increase to $897.8 million in 2003, up from $677 million in 2002.
Speech Technology News Features, Posted 01 Apr 2003

Speech Technology Research Validates High Caller Satisfaction

A new custom research study commissioned by SpeechWorks International and conducted by Gartner Custom Research concludes that, overall, callers are satisfied with their experience using speech recognition technology.
Speech Technology News Features, Posted 01 Jan 2003

Updated Study Shows Higher Risk of Fatality from Cell Phones While Driving

A new evaluation by the Harvard Center for Risk Analysis (HCRA) estimates that the use of cell phones by drivers may result in approximately 2,600 deaths, 330,000 moderate to critical injuries, 240,000 minor injuries, and 1.5 million instances of property damage in America per year.
Speech Technology News Features, Posted 01 Dec 2002

Improving Customer Service May Be More Cost Effective Than Investing In More Brand Loyalty Advertising

Vocal Laboratories unveiled new data proving the value of a quality customer service experience.
Speech Technology News Features, Posted 01 Dec 2002

SALT Hopes to Reinvigorate Mobile Computing

SALT, a technology that allows multimodal communications such as speech as an input and data as an output, is trying to open up new applications and business possibilities.
Speech Technology News Features, Posted 01 Nov 2002

Biometrics Receives Public Acceptance According to Study by Jamison Consulting

Americans appear ready to accept changes in their daily lives to obtain increased levels of security according to Jamison Consulting and BrandMarketing Services.
Speech Technology News Features, Posted 01 Oct 2002

Customer Service Survey Shows Customers Abandon Companies with Poor Phone Service

A national survey of consumers conducted by Greenfield Online on behalf of Aspect Communications shows that consumers are so adamant about the quality of service they receive over the telephone that 59 percent would stop doing business with a company that delivered unsatisfactory service.
Speech Technology News Features, Posted 01 Oct 2002

Speech Industry Names Top Performers

Each year the speech technology industry recognizes significant contributions and achievements of individuals and companies within the industry.
Speech Technology News Features, Posted 01 Oct 2002

Scientists Mimic Human Ear to Improve Speech Recognition

Through extensive study of how speech is perceived by people with normal hearing, University of Wisconsin-Madison researchers have now created a method for making speech more intelligible to listeners with hearing-impairments.
Speech Technology News Features, Posted 01 Sep 2002

Speech Recognition Market Talking to Dollars in 2001 and Beyond

Despite an economic climate that was particularly damaging to new technologies and the financial difficulties of Lernout and Hauspie, one of the leading providers of the technology, the US speech recognition market continued to grow in 2001, according to In-Stat/MDR.
Speech Technology News Features, Posted 01 Jun 2002

Kelsey Group Expects Speech Revenues to Reach $2B by 2006

The Kelsey Group is releasing this week its annual "Voice Ecosystem Review and Forecast".
Speech Technology News Features, Posted 01 Apr 2002