Speech Technology Magazine



Companies Will Need to Make the Most of #VoiceFirst

Voice will become the interface of choice in industries far outside consumer electronics, and the possibilities are endless.
Interact, Posted 23 Apr 2018

Speech Processing or Natural Language Understanding? You Be the Judge

Both are important, but in today's increasingly voice-first world, which one is more so?
Interact, Posted 10 Nov 2017

The Next Stop for the Voice-First Movement? Customer Care

The growth of Alexa, Google Assistant, and Siri means that customer care is coming (back) to the voice channel
Interact, Posted 27 Aug 2017

Voice-First Bots and the Future of IVR

The success of Siri, Alexa, and the like can only benefit IVR solutions
Interact, Posted 24 Apr 2017

With Voice Design, Why Don’t People Expect More?

Test participants need to experience for themselves the advantages of a new system
Interact, Posted 10 Nov 2016

With Voice Systems, Hiding Complexity Is a Must

Added functionality shouldn't equal a burden on users
Interact, Posted 01 Aug 2016

Data Is Indispensable— Except When It’s Not

Sometimes the right business decision is so obvious you don't need data to prove it
Interact, Posted 14 Jun 2016

The Designer as Customer

When an IVR pro gets flummoxed by IVRs, design lessons ensue
Interact, Posted 09 Nov 2015

Car Interfaces Are in Desperate Need of Attention

Thinking like a tech company is the key to getting it right
Interact, Posted 08 May 2015

Rules of Design Engagement

Share design thinking for the most effective buy-in.
Interact, Posted 02 Feb 2015

In Praise of User Research

Consider this solution to reel in elusive answers.
Interact, Posted 28 Jul 2014

Spam Calls: The New Outbound Problem

An increase in junk calls requires added vigilance by legitimate firms.
Interact, Posted 30 Apr 2014

A Foolish Consistency in User Interfaces

When serving customers, a little change can be a good thing.
Interact, Posted 10 Feb 2014

Getting to the Bottom of IVR Abandonment Rates

A shortage of data is not the problem.
Interact, Posted 15 Nov 2013

The Perils of PIN Proliferation

Why is secure identification so difficult?
Interact, Posted 12 Aug 2013

VUI Designers Fight a Losing Battle

When project teams lose sight of the big picture, users lose too.
Interact, Posted 10 May 2013

When Bad IVRs Are Good Enough

Users accustomed to substandard systems can't imagine any better.
Interact, Posted 10 Feb 2013

VUI Designers Know Cross-Channel Design

Mobile apps raise expectations—and the bar.
Interact, Posted 10 Nov 2012

VUI Design: A Career Path Less Taken

Hiring the art of creative constraint
Interact, Posted 10 Sep 2012

Usability Testing Connects the Dots

This valuable tool offers unique insights into caller motivations.
Interact, Posted 10 Jul 2012

Reports of Persona's Death Have Been Greatly Exaggerated

New technologies encourage speech designers to get creative.
Interact, Posted 01 May 2012

May I Have Your Attention, Please?

When designing an IVR, consider the impact of caller distraction.
Interact, Posted 01 Mar 2012

A Change Is Gonna Come

Steps for making sure it's the change you need
Interact, Posted 01 Jan 2012

Where's My Flight?

Studying use cases and context helps to improve self-service.
Interact, Posted 01 Nov 2011

If It’s a Tornado, Just Text Me

Automated messaging must be highly relevant and user-specific
Interact, Posted 01 Sep 2011

Irrationally Held Truths Take a Toll

When organizations make assumptions about customers, rather than collect real data, self-service applications suffer
Interact, Posted 01 Jul 2011

Watson: Much Ado About Toronto

Jeopardy gaffe by IBM's intelligent speaking supercomputer underscores importance of resolving miscommunication
Interact, Posted 01 May 2011

Unhappily Ever After

A fable about the limits of expertise
Interact, Posted 01 Mar 2011

The Hooptedoodle of Phone

The rules of writing also apply to script design.
Interact, Posted 05 Jan 2011