Speech Technology Magazine

Inside Outsourcing

Outsourcing Is Becoming a Cloudy Subject

Look past buzzwords when choosing speech-enabled solutions.
Inside Outsourcing, Posted 17 Feb 2014

Best Practices for Building a Customer Interaction Hub

Gain a competitive edge with a unique multichannel experience.
Inside Outsourcing, Posted 06 Dec 2013

Self-Service Can't Deliver by Itself

Consider the total caller experience.
Inside Outsourcing, Posted 12 Aug 2013

Transform the Customer Experience with IVR Best Practices

It's a fine line between love-hate and love-to-hate.
Inside Outsourcing, Posted 01 May 2013

Raise Your Mobile Profile

Look to outsourcing to give your customers the technology they expect.
Inside Outsourcing, Posted 10 Feb 2013

When Outsourcing Providers Disappear

As the economy contracts, strengthen your outsourcing contacts.
Inside Outsourcing, Posted 10 Nov 2012

Demanding Multichannel Interactions

Six best practices for deploying agile channeling platforms
Inside Outsourcing, Posted 10 Sep 2012

Outsourcing Versus Offshoring

Despite common confusion, the two are not one and the same.
Inside Outsourcing, Posted 10 Jul 2012

Make the Right Tech Request

Companies that cut costs on RFP consultants may pay a high price.
Inside Outsourcing, Posted 01 May 2012

Put Speech Recognition in Its Place

Look at this technology as a friendly front-end tool.
Inside Outsourcing, Posted 01 Jan 2012

Are There 31 Outsourcing Flavors?

IVR system decision makers weigh factors across customer entry points.
Inside Outsourcing, Posted 01 Nov 2011

Technologies Won’t Obsolete The Human Voice

Speech will evolve and find its place in social media, mobile devices, and video
Inside Outsourcing, Posted 01 Sep 2011

Are You Ready for Mobility Care?

Tie app into the contact center to create seamless interactions across customer entry points
Inside Outsourcing, Posted 01 Jul 2011

Spring-Cleaning or a New House? Voice User Interface Designers Can Help

How to sort out requirements for outsourcing your IVR
Inside Outsourcing, Posted 01 May 2011

Unify Communications Across Channels

Semantic parsing can mine a treasure trove of data
Inside Outsourcing, Posted 01 Mar 2011

Is the Cloud Your Answer?

Many questions need to be asked to reach the right conclusion.
Inside Outsourcing, Posted 05 Jan 2011

Why Reject the Premise of Hosted IVR Benefits?

The capital benefits will help sell the idea to the CFO.
Inside Outsourcing, Posted 01 Nov 2010

Segmenting Demographics

Speech can't be your only means of talking to customers.
Inside Outsourcing, Posted 01 Sep 2010

Security on Demand

Making voice authentication better for everyone involved.
Inside Outsourcing, Posted 01 Jul 2010

Should You Shore Up Your Resources Through Offshoring?

Some job titles are better outsourced overseas than others.
Inside Outsourcing, Posted 03 May 2010

Speech Needs to Get Personal

Caller data is needed to make personalization perfect.
Inside Outsourcing, Posted 08 Mar 2010

Is Your Self-Service Millennial-Friendly?

The new generation requires a new form of personalization.
Inside Outsourcing, Posted 10 Jan 2010

When Your Outsourcer Outsources

Is this an out-and-out solution?
Inside Outsourcing, Posted 01 Nov 2009

Navigating TTS's Pitfalls

Data difficulties don't have to destroy TTS output.
Inside Outsourcing, Posted 01 Oct 2009

Creating the 'Wow' Factor for Customer Retention

Intelligent automation puts the sizzle back in self-service.
Inside Outsourcing, Posted 27 Aug 2009

Make Your IVR a Disaster Recovery Star

Or at least consider outsourcing this function to an IVR provider.
Inside Outsourcing, Posted 14 Jul 2009

Let's Verify Our Terms Correctly

In voice biometrics, the key phrases aren't interchangeable.
Inside Outsourcing, Posted 01 Jun 2009

The Best Response to a Tough Economy

Make smart investments in your enterprise customer voice portal
Inside Outsourcing, Posted 01 May 2009

Speech Platform Architecture

Don't undersell the foundation of your reputation.
Inside Outsourcing, Posted 01 Apr 2009