Inside Outsourcing
It's a fine line between love-hate and love-to-hate.
Inside Outsourcing,
Posted 01 May 2013
Look to outsourcing to give your customers the technology they expect.
Inside Outsourcing,
Posted 10 Feb 2013
As the economy contracts, strengthen your outsourcing contacts.
Inside Outsourcing,
Posted 10 Nov 2012
Six best practices for deploying agile channeling platforms
Inside Outsourcing,
Posted 10 Sep 2012
Despite common confusion, the two are not one and the same.
Inside Outsourcing,
Posted 10 Jul 2012
Companies that cut costs on RFP consultants may pay a high price.
Inside Outsourcing,
Posted 01 May 2012
Look at this technology as a friendly front-end tool.
Inside Outsourcing,
Posted 01 Jan 2012
IVR system decision makers weigh factors across customer entry points.
Inside Outsourcing,
Posted 01 Nov 2011
Speech will evolve and find its place in social media, mobile devices, and video
Inside Outsourcing,
Posted 01 Sep 2011
Tie app into the contact center to create seamless interactions across customer entry points
Inside Outsourcing,
Posted 01 Jul 2011
How to sort out requirements for outsourcing your IVR
Inside Outsourcing,
Posted 01 May 2011
Semantic parsing can mine a treasure trove of data
Inside Outsourcing,
Posted 01 Mar 2011
Many questions need to be asked to reach the right conclusion.
Inside Outsourcing,
Posted 05 Jan 2011
The capital benefits will help sell the idea to the CFO.
Inside Outsourcing,
Posted 01 Nov 2010
Speech can't be your only means of talking to customers.
Inside Outsourcing,
Posted 01 Sep 2010
Making voice authentication better for everyone involved.
Inside Outsourcing,
Posted 01 Jul 2010
Some job titles are better outsourced overseas than others.
Inside Outsourcing,
Posted 03 May 2010
Caller data is needed to make personalization perfect.
Inside Outsourcing,
Posted 08 Mar 2010
The new generation requires a new form of personalization.
Inside Outsourcing,
Posted 10 Jan 2010
Is this an out-and-out solution?
Inside Outsourcing,
Posted 01 Nov 2009
Data difficulties don't have to destroy TTS output.
Inside Outsourcing,
Posted 01 Oct 2009
Intelligent automation puts the sizzle back in self-service.
Inside Outsourcing,
Posted 27 Aug 2009
Or at least consider outsourcing this function to an IVR provider.
Inside Outsourcing,
Posted 14 Jul 2009
In voice biometrics, the key phrases aren't interchangeable.
Inside Outsourcing,
Posted 01 Jun 2009
Make smart investments in your enterprise customer voice portal
Inside Outsourcing,
Posted 01 May 2009
Don't undersell the foundation of your reputation.
Inside Outsourcing,
Posted 01 Apr 2009
Issues will arise with any project, but managing them is key.
Inside Outsourcing,
Posted 06 Feb 2009
Benefits include improved customer and agent satisfaction and lower average call handle time.
Inside Outsourcing,
Posted 01 Nov 2008
For long-term customer relationships, go beyond the traditional IVR.
Inside Outsourcing,
Posted 01 Oct 2008