Speech Technology Magazine

 

Industry Voices

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.
Industry Voices, Posted 13 Jul 2018

Speech Analytics Will Cure Your Call DNA

Despite in-depth online intelligence, many companies are still struggling to engage with customers. Can call analytics help?
Industry Voices, Posted 11 Jul 2018

Video: Rules-Based Chatbot Design, Part 1: Syntactical and Semantical Analysis

Aspect's Andreas Volmer discusses key components of a rules-based approach to chatbot design based on a robust language model in Part 1 of this two-part series from SpeechTEK 2018.
Industry Voices, Posted 06 Jul 2018

Q&A: Jane Price on Creating a Persona for your IVA

So you've decided you need an Intelligent Virtual Assistant. Your competitors have one, and your customers expect to be able to communicate with you this way. But an IVA is an extension of your brand that deserves as much thought as any other platform. Speech Technology Magazine recently asked Jane Price, SVP of Marketing, Interactions, about the ins-and-outs of constructing an IVA and giving it personality through a persona.
Industry Voices, Posted 04 Jul 2018

Video: How Do You Build Engaging Contact Center Experiences?

AWS Head of Product, Language Tech Vikram Anzabhagan outlines 4 essential strategies for leveraging technology to make contact center interactions more personal, conversational, agile, and engaging in this clip from his SpeechTEK 2018 keynote.
Industry Voices, Posted 29 Jun 2018

Q&A: Kevin Bobowski on AI and Voice Search in Marketing

When BrightEdge issued its "2018 Future of Marketing and AI Survey" AI and voice search emerged as topics weighing on the minds of marketers. Speech Technology had the chance to ask Kevin Bobowski, SVP of Marketing with BrightEdge, about the report's findings, and what they mean.
Industry Voices, Posted 27 Jun 2018

Video: How Hardware Advances Have Transformed NLP

O'Reilly Media's Paco Nathan discusses the explosive growth in CPUs and GPUs that have opened new vistas for natural-language processing applications and rendered old approaches obsolete in this clip from his SpeechTEK 2018 keynote.
Industry Voices, Posted 22 Jun 2018

Four Ways Conversational Interfaces Could Simplify Your Life

On the last day of SpeechTEK 2018, I had the pleasure of moderating a Sunrise Session entitled "The Future of Speech-Enabled Applications." The goal of this roundtable was to brainstorm about creative and useful applications that could take conversational interactions to the next level. More than a dozen attendees from a variety of backgrounds held a lively discussion and came up with four innovative ideas, which I have summarized.
Industry Voices, Posted 20 Jun 2018

Video: What Can NLP Do for Your Converted Text?

Paco Nathan of O'Reilly Media's R & D Group discusses the benefits of natural-language processing (NLP) when working with text converted from video in this clip from his SpeechTEK 2018 keynote.
Industry Voices, Posted 15 Jun 2018

Chatting with the Rest of the World: Designing Multilingual Chatbots

Even though experienced Voice User Interface (VUI) designers are hyper-sensitive to the importance of good localization over blind translation—and to the challenges of conversational automation in general—our UI team was surprised at the number of complex roadblocks we ran into when localizing a chatbot for our large international client. Read on to find out what you need to consider before undertaking a similar project.
Industry Voices, Posted 13 Jun 2018

Video: How to Improve UX and User Rating for Your Alexa Skill

Witlingo Product Manager Navya Nayaki Yelloji discusses the successful product development and QA strategy Witlingo created for its Motley Fool Alexa Skill in this presentation from SpeechTEK 2018.
Industry Voices, Posted 08 Jun 2018

Videos: What's Your Favorite Use of Speech Technology?

We caught up with industry-insiders Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy at SpeechTEK 2018 and asked them what their favorite use of speech technology was this year. Find out what they said in the video that follows.
Industry Voices, Posted 01 Jun 2018

Memes and Phonemes: “Yanny or Laurel?” Shows Why Accurate Speech Recognition Isn’t Easy

Yanny or Laurel? By now you've surely heard the audio clip that incited a viral debate (if not, check it out). It's a high-profile example of an interesting phenomenon—different people can listen to the same thing, at the same time, and hear completely different things. Understanding why it occurs—and how the speech recognition systems that drive customer engagement solutions like IVRs, mobile apps, and virtual assistants can accommodate those differences—helps ensure that brands are providing a frustration-free customer experience.
Industry Voices, Posted 30 May 2018

Video: 2018's Biggest Speech Technology Trends

In an industry that is changing so rapidly, it's hard to pinpoint the trends that really matter. So we turned to the experts at SpeechTEK 2018, and asked Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy what trends caught their eye this year.
Industry Voices, Posted 25 May 2018

The Shift to Intelligent IVR

How do we harness IVR and improve it for AI, using the power of the voice?
Industry Voices, Posted 23 May 2018

Video: Are Chatbots Here to Stay?

You can hardly visit a company website without a chatbot popping up to offer you help these days. But these days, chatbots are helping with everything from mental health to identifying possible online predators. Is this trend here to stay? We asked Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy at SpeechTEK 2018.
Industry Voices, Posted 18 May 2018

Video: Developments in Speech Technology

At SpeechTEK 2018 in Washington D.C., the Speech Technology Magazine team had the chance to talk with a series of experts about what developments they see developing in speech technology over the next year. Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy sat down to talk with us about the developments they see coming down the pipe--and what they would like to see improved.
Industry Voices, Posted 11 May 2018

Hard Metrics for Soft Skills: Using Voice Analytics in Leadership Development

We all know a good presentation when we hear it - but the question is, which speech characteristics contribute to that greatness? Speech analytics can tell us.
Industry Voices, Posted 06 Apr 2018

Q&A: Recent Deep Neural Net (DNN) Advances in Speech

For over 30 years, David Thomson has developed and managed software and algorithm creation for speech recognition, speech synthesis, speech compression, and voice biometrics and managed speech R&D for voice interface systems than have handled over 20 billion calls. He is presenting the SpeechTEK Univeristy course, "Recent Deep Neural Net (DNN) Advances in Speech," at SpeechTEK 2018. He recently joined CaptionCall, a company that builds services for the deaf and hard of hearing. Conference program chair James A. Larson interviewed Thomson in advance of this year's event.
Industry Voices, Posted 04 Apr 2018

Q&A: Human Emotions and Digital Agents

Bruce Balentine is a Chief Scientist at Enterprise Integration Group specializing in speech, audio, and multimodal user interfaces. In almost three decades of work with speech recognition and related speech technologies, Balentine has designed user interfaces for telecommunications, desktop multimedia, entertainment, language training, medical, in-vehicle, and home automation products. Balentine will moderate the panel "How Can Digital Agents Make Use of User Emotion?" at the SpeechTek conference in April. Conference chair James A. Larson interviewed Balentine in advance of this year's conference.
Industry Voices, Posted 28 Mar 2018

The Rise Of The Voice-Enabled Associate

Speech technology helps retailers deliver on a connected and productive workforce.
Industry Voices, Posted 23 Mar 2018

Q&A: Designing Natural Language Home Assistants Using Amazon Alexa

David Attwater has over 17 years of experience in speech user interface design and testing. He has a specific focus on customer usability testing and is an acknowledged expert in the design and testing of natural language solutions for customer service, including digital assistants. Attwater will present the SpeechTEK University course, "Designing Natural Language Home Assistants Using Amazon Alexa," on Sunday April 8, at the SpeechTEK 2018 Conference. SpeechTEK program chair, James Larson, interviewed Attwater in advance of his conference session.
Industry Voices, Posted 21 Mar 2018

Let’s Step Up the Fight Against Voice Fraud

Service providers lose more than USD $38.1 billion from voice fraud annually, according to the Communications Fraud Control Agency (CFCA). In a voice market where margins are declining, any loss from fraud is too much. Service providers have to take action or face potentially going out of business.
Industry Voices, Posted 16 Mar 2018

Q&A: Building a Conversational Chatbot for Google Assistant

Michael McTear is an Emeritus Professor at Ulster University with a special research interest in spoken language technologies. He has been researching in the field of spoken dialogue systems for more than 15 years. He is presenting the SpeechTEK University course "Build a Conversational Chatbot for Google Assistant" on at SpeechTEK 2018. SpeechTEK program chair, James Larson, talked to McTear in advance of his conference session.
Industry Voices, Posted 14 Mar 2018

The Game Changer in Gaming: Voice Recognition Technology

Familiarity with voice recognition software has increased exponentially with our use of smartphones (thank you Siri!), voice controls in our cars, and smart home devices like Google Home or the Amazon Echo. So why would I want my gaming experience to be any different?
Industry Voices, Posted 09 Mar 2018

Q&A: Strategizing Customer Experiences for Speech

Crispin Reedy is a Voice User Experience designer and usability professional at Versay Solutions. She has over 15 years of experience on the front lines of the speech industry, in the design, usability, and tuning disciplines. She is presenting the SpeechTEK University course "Strategizing Customer Experiences for Speech" on Wednesday April 11 at SpeechTEK 2018. SpeechTEK program chair, James Larson, talked to Reedy in advance of her conference session.
Industry Voices, Posted 07 Mar 2018