Speech Technology Magazine

 

Industry Voices

The Case for Active Listening in Speech Recognition (Video)

SpeakEasy AI CEO Frank Schneider explains how AI and active listening improve ASR accuracy in this clip from SpeechTEK 2018.
Industry Voices, Posted 21 Sep 2018

How Intelligent Agents Leverage NLU, Intents, and Entities (Video)

Ulster University Professor Michael McTear discusses how contemporary natural language-based intelligent agents use intents and entities rather than traditional parse trees in this clip from SpeechTEK 2018.
Industry Voices, Posted 14 Sep 2018

Top 5 Tips for Designing Chatbots

The following five tips should help you avoid most common pitfalls while designing your chatbot or digital assistant and create a satisfying user experience.
Industry Voices, Posted 12 Sep 2018

Guidelines for Designing Chatbots (Video)

Ulster University Professor Michael McTear identifies key resources for chatbot design best practices as well as tools and frameworks for building voice-user interfaces in this clip from SpeechTEK 2018.
Industry Voices, Posted 07 Sep 2018

How Users Interact with Different Types of Intelligent Agents (Video)

Ulster University Professor Michael McTear discusses how interactions differ with different intelligent agents, from one-shot dialogue to system-directed dialogue and mixed-initiative in this clip from his presentation at SpeechTech 2018.
Industry Voices, Posted 31 Aug 2018

The Three Types of Intelligent Agents (Video)

Ulster University Professor Michael McTear breaks down the intelligent agent field in terms of type, technology, and functionality in this clip from SpeechTEK 2018.
Industry Voices, Posted 24 Aug 2018

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.
Industry Voices, Posted 17 Aug 2018

How Machine Learning and AI Can Enhance Virtual Agent Training (Video)

USAA's Brett Knight discusses how USAA has used machine learning and AI in virtual agent training at the enterpise level in this clip from SpeechTEK 2018.
Industry Voices, Posted 10 Aug 2018

How AI is Transforming Call Center Training

Machine learning will revolutionize call center coaching methods.
Industry Voices, Posted 08 Aug 2018

Why Customers Prefer Conversational Self-Service (Video)

Omilia's Quinn Agen discusses the advantages of taking a conversational approach in automated contact center customer care in this clip from SpeechTEK 2018.
Industry Voices, Posted 03 Aug 2018

Four Reasons to Integrate Speech Analytics into Your Company’s Business Operations

Deemed one of the fastest growing technologies in the contact center industry, speech analytics tools can be leveraged by all types of businesses looking to collect, manage, and understand customer feedback.
Industry Voices, Posted 02 Aug 2018

How to Assemble a Conversational Development Team for Virtual Agents (Video)

USAA's Brett Knight describes all the players enterprises should assemble when planning conversational development for virtual agents in this clip from SpeechTEK 2018.
Industry Voices, Posted 27 Jul 2018

Video: How to Train Virtual Agents to Recognize Customer Needs

USAA's Brett Knight explains how to train virtual agents to anticipate customer needs more effectively in this clip from SpeechTEK 2018.
Industry Voices, Posted 20 Jul 2018

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.
Industry Voices, Posted 13 Jul 2018

Speech Analytics Will Cure Your Call DNA

Despite in-depth online intelligence, many companies are still struggling to engage with customers. Can call analytics help?
Industry Voices, Posted 11 Jul 2018

Video: Rules-Based Chatbot Design, Part 1: Syntactical and Semantical Analysis

Aspect's Andreas Volmer discusses key components of a rules-based approach to chatbot design based on a robust language model in Part 1 of this two-part series from SpeechTEK 2018.
Industry Voices, Posted 06 Jul 2018

Q&A: Jane Price on Creating a Persona for your IVA

So you've decided you need an Intelligent Virtual Assistant. Your competitors have one, and your customers expect to be able to communicate with you this way. But an IVA is an extension of your brand that deserves as much thought as any other platform. Speech Technology Magazine recently asked Jane Price, SVP of Marketing, Interactions, about the ins-and-outs of constructing an IVA and giving it personality through a persona.
Industry Voices, Posted 04 Jul 2018

Video: How Do You Build Engaging Contact Center Experiences?

AWS Head of Product, Language Tech Vikram Anzabhagan outlines 4 essential strategies for leveraging technology to make contact center interactions more personal, conversational, agile, and engaging in this clip from his SpeechTEK 2018 keynote.
Industry Voices, Posted 29 Jun 2018

Q&A: Kevin Bobowski on AI and Voice Search in Marketing

When BrightEdge issued its "2018 Future of Marketing and AI Survey" AI and voice search emerged as topics weighing on the minds of marketers. Speech Technology had the chance to ask Kevin Bobowski, SVP of Marketing with BrightEdge, about the report's findings, and what they mean.
Industry Voices, Posted 27 Jun 2018

Video: How Hardware Advances Have Transformed NLP

O'Reilly Media's Paco Nathan discusses the explosive growth in CPUs and GPUs that have opened new vistas for natural-language processing applications and rendered old approaches obsolete in this clip from his SpeechTEK 2018 keynote.
Industry Voices, Posted 22 Jun 2018

Four Ways Conversational Interfaces Could Simplify Your Life

On the last day of SpeechTEK 2018, I had the pleasure of moderating a Sunrise Session entitled "The Future of Speech-Enabled Applications." The goal of this roundtable was to brainstorm about creative and useful applications that could take conversational interactions to the next level. More than a dozen attendees from a variety of backgrounds held a lively discussion and came up with four innovative ideas, which I have summarized.
Industry Voices, Posted 20 Jun 2018

Video: What Can NLP Do for Your Converted Text?

Paco Nathan of O'Reilly Media's R & D Group discusses the benefits of natural-language processing (NLP) when working with text converted from video in this clip from his SpeechTEK 2018 keynote.
Industry Voices, Posted 15 Jun 2018

Chatting with the Rest of the World: Designing Multilingual Chatbots

Even though experienced Voice User Interface (VUI) designers are hyper-sensitive to the importance of good localization over blind translation—and to the challenges of conversational automation in general—our UI team was surprised at the number of complex roadblocks we ran into when localizing a chatbot for our large international client. Read on to find out what you need to consider before undertaking a similar project.
Industry Voices, Posted 13 Jun 2018

Video: How to Improve UX and User Rating for Your Alexa Skill

Witlingo Product Manager Navya Nayaki Yelloji discusses the successful product development and QA strategy Witlingo created for its Motley Fool Alexa Skill in this presentation from SpeechTEK 2018.
Industry Voices, Posted 08 Jun 2018

Videos: What's Your Favorite Use of Speech Technology?

We caught up with industry-insiders Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy at SpeechTEK 2018 and asked them what their favorite use of speech technology was this year. Find out what they said in the video that follows.
Industry Voices, Posted 01 Jun 2018

Memes and Phonemes: “Yanny or Laurel?” Shows Why Accurate Speech Recognition Isn’t Easy

Yanny or Laurel? By now you've surely heard the audio clip that incited a viral debate (if not, check it out). It's a high-profile example of an interesting phenomenon—different people can listen to the same thing, at the same time, and hear completely different things. Understanding why it occurs—and how the speech recognition systems that drive customer engagement solutions like IVRs, mobile apps, and virtual assistants can accommodate those differences—helps ensure that brands are providing a frustration-free customer experience.
Industry Voices, Posted 30 May 2018

Video: 2018's Biggest Speech Technology Trends

In an industry that is changing so rapidly, it's hard to pinpoint the trends that really matter. So we turned to the experts at SpeechTEK 2018, and asked Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy what trends caught their eye this year.
Industry Voices, Posted 25 May 2018

The Shift to Intelligent IVR

How do we harness IVR and improve it for AI, using the power of the voice?
Industry Voices, Posted 23 May 2018

Video: Are Chatbots Here to Stay?

You can hardly visit a company website without a chatbot popping up to offer you help these days. But these days, chatbots are helping with everything from mental health to identifying possible online predators. Is this trend here to stay? We asked Michael McTear, Allyson Boudousquie, Debra Cancro, and Crispin Reedy at SpeechTEK 2018.
Industry Voices, Posted 18 May 2018