Speech Technology Magazine

 

Industry Voices

What Made AI Mainstream, Part 3: Big Models (Video)

Paco Nathan of O'Reilly Media's R & D Group discusses the role of big models in the commoditization of AI in this clip from SpeechTEK 2018.
Industry Voices, Posted 16 Nov 2018

What Made AI Mainstream, Part 2: Big Compute (Video)

Paco Nathan of O'Reilly Media's R & D Group discusses the role of big compute in the commodification of AI in this clip from SpeechTEK 2018.
Industry Voices, Posted 09 Nov 2018

What Made AI Mainstream, Part 1: Big Data (Video)

Paco Nathan of O'Reilly Media's R & D Group discusses the role of big data in the commoditization of AI in this clip from SpeechTEK 2018.
Industry Voices, Posted 02 Nov 2018

How the Millennial Workforce is Changing Customer Care (Video)

Convergys VP, Market & Product Strategy Allyson Boudousquie discusses the impact of a rising millennial workforce on CX in this clip from SpeechTEK 2018.
Industry Voices, Posted 26 Oct 2018

Trending in 2019: Voice Technology and Customer Experience

As we get ready to launch into the new year, we see four over-arching trends driving voice technology and improved customer experience.
Industry Voices, Posted 24 Oct 2018

Three Keys to Handling Complex Interactions (Video)

Convergys VP, Market & Product Strategy Allyson Boudousquie explains the essential elements of ominchannel interactions present and future in this clip from SpeechTEK 2018.
Industry Voices, Posted 19 Oct 2018

Q&A: Alexa, Security, and You

Speech Technology Magazine interviewed Greg Sparrow, senior vice president and general manager at CompliancePoint, about some of the security issues that surround these devices, and how people can protect themselves. 
Industry Voices, Posted 17 Oct 2018

Why Are Conversational Interfaces So Difficult to Build? (Video)

Artificial Solutions CEO Andy Peart discusses the complexities of building conversational interfaces that effectively map language in this clip from SpeechTEK 2018.
Industry Voices, Posted 12 Oct 2018

How to Achieve Integrated Marketing Greatness from Your Most Powerful Sales Tools: Call Intelligence and Your CRM

The customer journey has changed considerably in recent years. Now, whether it's from the web to phone or vice versa, customers are able to interact with your brand across various channels. However, this has presented a challenge for data-driven marketers: how exactly can you bridge the online-offline gap to profitably acquire customers if you can't piece their sales journey together? By integrating call intelligence and CRM systems.
Industry Voices, Posted 10 Oct 2018

The Downside of Directed Dialogue NLU (Video)

Omilia's Quinn Agen discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.
Industry Voices, Posted 05 Oct 2018

Best Practices for Active Listening in ASR (Video)

SpeakEasy AI CEO Frank Schneider offers essential tips on using AI and active listening to enhance automatic speech recognition in this clip from SpeechTEK 2018.
Industry Voices, Posted 28 Sep 2018

How AI is Charting the Use of Chatbots in IT

Artificial Intelligence technology helps to improve enterprise workflows and IT practices.
Industry Voices, Posted 26 Sep 2018

The Case for Active Listening in Speech Recognition (Video)

SpeakEasy AI CEO Frank Schneider explains how AI and active listening improve ASR accuracy in this clip from SpeechTEK 2018.
Industry Voices, Posted 21 Sep 2018

How Intelligent Agents Leverage NLU, Intents, and Entities (Video)

Ulster University Professor Michael McTear discusses how contemporary natural language-based intelligent agents use intents and entities rather than traditional parse trees in this clip from SpeechTEK 2018.
Industry Voices, Posted 14 Sep 2018

Top 5 Tips for Designing Chatbots

The following five tips should help you avoid most common pitfalls while designing your chatbot or digital assistant and create a satisfying user experience.
Industry Voices, Posted 12 Sep 2018

Guidelines for Designing Chatbots (Video)

Ulster University Professor Michael McTear identifies key resources for chatbot design best practices as well as tools and frameworks for building voice-user interfaces in this clip from SpeechTEK 2018.
Industry Voices, Posted 07 Sep 2018

How Users Interact with Different Types of Intelligent Agents (Video)

Ulster University Professor Michael McTear discusses how interactions differ with different intelligent agents, from one-shot dialogue to system-directed dialogue and mixed-initiative in this clip from his presentation at SpeechTech 2018.
Industry Voices, Posted 31 Aug 2018

The Three Types of Intelligent Agents (Video)

Ulster University Professor Michael McTear breaks down the intelligent agent field in terms of type, technology, and functionality in this clip from SpeechTEK 2018.
Industry Voices, Posted 24 Aug 2018

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.
Industry Voices, Posted 17 Aug 2018

How Machine Learning and AI Can Enhance Virtual Agent Training (Video)

USAA's Brett Knight discusses how USAA has used machine learning and AI in virtual agent training at the enterpise level in this clip from SpeechTEK 2018.
Industry Voices, Posted 10 Aug 2018

How AI is Transforming Call Center Training

Machine learning will revolutionize call center coaching methods.
Industry Voices, Posted 08 Aug 2018

Why Customers Prefer Conversational Self-Service (Video)

Omilia's Quinn Agen discusses the advantages of taking a conversational approach in automated contact center customer care in this clip from SpeechTEK 2018.
Industry Voices, Posted 03 Aug 2018

Four Reasons to Integrate Speech Analytics into Your Company’s Business Operations

Deemed one of the fastest growing technologies in the contact center industry, speech analytics tools can be leveraged by all types of businesses looking to collect, manage, and understand customer feedback.
Industry Voices, Posted 02 Aug 2018

How to Assemble a Conversational Development Team for Virtual Agents (Video)

USAA's Brett Knight describes all the players enterprises should assemble when planning conversational development for virtual agents in this clip from SpeechTEK 2018.
Industry Voices, Posted 27 Jul 2018

Video: How to Train Virtual Agents to Recognize Customer Needs

USAA's Brett Knight explains how to train virtual agents to anticipate customer needs more effectively in this clip from SpeechTEK 2018.
Industry Voices, Posted 20 Jul 2018

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.
Industry Voices, Posted 13 Jul 2018

Speech Analytics Will Cure Your Call DNA

Despite in-depth online intelligence, many companies are still struggling to engage with customers. Can call analytics help?
Industry Voices, Posted 11 Jul 2018

Video: Rules-Based Chatbot Design, Part 1: Syntactical and Semantical Analysis

Aspect's Andreas Volmer discusses key components of a rules-based approach to chatbot design based on a robust language model in Part 1 of this two-part series from SpeechTEK 2018.
Industry Voices, Posted 06 Jul 2018

Q&A: Jane Price on Creating a Persona for your IVA

So you've decided you need an Intelligent Virtual Assistant. Your competitors have one, and your customers expect to be able to communicate with you this way. But an IVA is an extension of your brand that deserves as much thought as any other platform. Speech Technology Magazine recently asked Jane Price, SVP of Marketing, Interactions, about the ins-and-outs of constructing an IVA and giving it personality through a persona.
Industry Voices, Posted 04 Jul 2018