Envox Worldwide’s CT Connect 7 standards-based computer telephony integration (CTI) software, was found to be compliant with the IP Office 4.1 contact center solution from Avaya.

Envox CT Connect is a CTI solution that enables the development and deployment of voice self-service, contact center, and unified communications solutions for IP and TDM networks, and provides out-of-the-box integration with the leading IP communications systems, automatic call distribution (ACD) and IP communication environments. With support for industry-standard hardware, operating systems, network services and call control programming interfaces such as C, C++ and Web services, Envox CT Connect enables value added resellers, system integrators and application developers to easily integrate intelligent call control features into existing business applications.

Envox is a member of the Avaya DevConnect Program – an initiative to develop, market, and sell third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Gold member of the program, Envox is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There, Avaya engineers test solutions to ensure that businesses can confidently add best-in-class capabilities to their networks without having to replace their existing infrastructure, speeding deployment of new applications and reducing both network complexity and implementation costs.