Companies combine advanced IVR and speech recognition with cloud communications.
Broadcore is partnering with specialist IVR and speech recognition service provider Inference Solutions, giving Broadcore's clients access to advanced IVR and speech recognition applications as part of the Broadcore cloud communications offering.
Inference Solutions provides the ability to rapidly deploy these applications using the "no code" service creation environment Inference Studio 2.0.
Studio 2.0 will be launched this week at the BroadSoft Connections 2012 conference. Inference will demonstrate how IVR applications can be created and deployed rapidly without the need for skilled programmers trained in Call Control XML (CCXML) or Voice XML (VXML).
"This service allows us to further evolve and enhance…the BroadSoft call center offerings and brings to the enterprise space a real alternative to IVR premises-based solutions," said Michael Bacich, vice president of cloud communications at Broadsoft.
"The philosophy behind Studio 2.0 is to give clients back the control that IVR and speech recognition vendors have historically taken away from them," said Inference solutions director of partner development, John Camp. "Our Web-based development environment simplifies what has previously been seen as a complex and expensive process. Studio 2.0 will provide Broadcore clients with the ability to deploy applications as simple as surveys to more complex applications such as speech biometrics that integrate natively with their cloud communications platform."