CosmoCom recently announced that VEGA Telecommunications Group, the largest provider of fixed-line communication services, broadband Internet access, and data transmission in Ukraine, deployed a virtual contact center using CosmoCall Universe.

VEGA has consolidated 28 separate telcos and now operates a single 150-seat virtual contact center that is open 24 hours a day, every day of the year and provides improved service to all of VEGA's customers.

The operation is an example of CosmoCom's Consolidation 2.0 value proposition, uniting all corners of Ukraine with agents in the five key cities of Kiev, Dnepropetrovsk, Odessa, Lvov, and Donetsk. VEGA customers, who recently spanned 45 different local telcos, now dial a single telephone number and the call is routed to the next available agent in any city.

"We are pleased and proud to be supporting VEGA Telecommunications Group and Sunflower Communications, the local systems integrator in Ukraine with whom we partnered for this opportunity," said Ari Sonesh, CosmoCom's chairman and chief executive officer. "Our practice in telecom customer care is growing rapidly, and we are very excited about our opportunities in this emerging region, where the primary importance of customer service for business development is increasingly recognized, and where the relevance of our Consolidation 2.0 value proposition is so very clear."

CosmoCom also recently announced that 5LINX, one of the United States' fastest-growing telecommunications companies, selected CosmoCom to support the highest level of customer satisfaction for its call center and help desk as the company experiences record growth.

The selection team at 5LINX was impressed by CosmoCom's ability to rapidly create a seamless integration with its internally-developed customer relationship management system.

The CosmoCom platform was installed at the 5LINX headquarters in Rochester, NY, and enables the company to include agents in other locations and those working from home in a single virtual contact center.