ECT Signs Televoting Contract

The European Computer Telecoms Group (ECT) has recently realized one of Europe’s biggest televoting platforms on behalf of  Deutsche Telekom. This solution, especially designed for huge events with particularly high call volumes within a short period of time, enables the network operator to answer each call by interactive voice response (IVR).

The solution for televoting includes dozens of installations all over Germany and manages highest capacities with up to several thousand calls per second via IVR. This new service provides the viewers with the possibility to participate in raffles, votings or game shows in an easy and attractive way via telephone call or SMS.

 ECT´s Web-based configuration allows the easy definition of the iIVR in real time and, if desired, directly by the host himself. The host can  automatically ask individual callers via the IVR and learn and gather more information about his customers; in addition, selected calls can be connected to a live-agent who conducts commercial transactions with the caller. Each call is registered and each voting is counted, with the results being presented in real time. 

Some  further technical highlights are highly flexible functions for statistics and analysis, as well as the possibility to integrate further locations into the system if required. And moreover, all televoting campaigns can be managed remotely and in real-time through the integrated Web interface.